Login
Start Free Trial Are you a business? Click Here

Personalise.co.uk Reviews

4.4 Rating 4,481 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,424
 Metrics Info
4.4
Based on 4,481 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Victoria B
Verified Reviewer
“Item (tea towel) was very badly printed. I have tried to contact the company using the form on their website but have been completely ignored. Really unhappy as this was a present. Shocking customer service. Avoid this company.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“My order was lost. I had to make endless calls to SixtyStores, as Personalise does not have a phone number or e-mail address, and does not reply to the 'form'. When I did eventually receive the order, it was incorrect, badly packaged, and poorly presented. Cheap looking pencils and not a good gift. I have just seen others on sale for a fraction of the price, and much much better looking ones too. I would never use this company again. Never ever. Quite dreadful service. I had no exchange of communication with Personalise whatsoever.”
Helpful Report
Posted 7 years ago
Charlotte B
Verified Buyer
“Absolutely diabolical service. Would never order anything from this company again. I would not waste your time or money. Again extremely shoddy customer service.”
Helpful Report
Posted 7 years ago
Astaire
Verified Buyer
“Not happy. I had a problem with the website saying my email address was incorrect. Helpful woman at help.sixty stores called Natasha sorted that. When I tried to pay the payment page didn't appear and it kept returning to page where you enter your details. Natasha advised me to call to place the order. The man took my order but the confirmation email showed no message was included. I sent a request to say this was missing received a ticket saying I would be contacted in a day. This was the 16th.Now on the 20th still not had a response and still not received my item. Sorry but not impressed at all.”
Helpful Report
Posted 7 years ago
Hannah
Verified Reviewer
“Damaged box and damaged item. For the best part of nearly £200, not acceptable”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My order is damaged (jewellery box has glue residue and speckles all over the mirrored glass. I have asked for a new one, but no response from customer service team!”
Helpful Report
Posted 7 years ago
LYNN M
Verified Buyer
“Not received item.”
Helpful Report
Posted 7 years ago
Yoav
Verified Reviewer
“I was waiting for along time until my order came , and when it came the date on the puzzle was wrong. You guys also dont answer my emails over and over again. i will never use your company again”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Order didn't arrive on time, tragic support.”
Helpful Report
Posted 8 years ago
A
Verified Buyer
“I ordered the personalised Gin & Tonic Glass without realising that you had to state the person's name with an apostrophe 's' at the end if you wanted it to read 'Emma's Gin & Tonic'. I got the glass back to see it had 'Emma Gin & Tonic' engraved on to it. I emailed them to ask if they could help me rectify the mistake (I was willing to pay!), but they responded by telling me that they could not help me. The glass also took well over 10 days to be delivered. A very poor service that I would not recommend.”
Helpful Report
Posted 8 years ago
Sian W
Verified Buyer
“Ordered weeks ago and have still not received my goods, even though promised on 4th December with no explanation or contact”
Helpful Report
Posted 8 years ago
A
Verified Buyer
“Ordered a product with personalised.co.uk and never received it. Was charged for the item and when I reached out to enquire where it is, still I never received a response. I’ve emailed again and tried to call and still nothing. Been robbed for an item I never received, would not recommend this website.”
Helpful Report
Posted 8 years ago
Megan
Verified Reviewer
“it's been damaged and it looks like it was done before shipping it's chipped and it looks like it's been covered up and some of it has chipped back off really dissapointed and i also payed for gift wrap which it didnt come with either and i couldn't do anything on the after care team because none of the numbers on my email are my order number”
Helpful Report
Posted 8 years ago
Sophie H
Verified Buyer
“I ordered a personalised engraved shot glass for my friend's birthday. It still hadn't arrived after 3 weeks since order date so I got in touch with Personalise. I was told it should have arrived and no further help was offered. I couldn't find it at post office or with neighnours and no card had been left. So I emailed again asking for help regarding courier details and tracking. On this occasion, they offered to make a new one and re-send. This time it was tracked and arrived a few days later. So I was pleased with this part of the service. However, the 'engraved' personalised shot glass I ordered has actually been printed (not engraved) and a number of letters had already rubbed off (see photos). I emailed again to state that I wasn't happy as I couldn't give this as a gift with letters missing and I have not heard back from Personalise since.”
Helpful Report
Posted 8 years ago
Susan H
Verified Buyer
“I never received the book I ordered. When I emailed about it after the 10 working days I was told wait for another few days, which I did. Still it never arrived. I was fully refunded though”
Helpful Report
Posted 8 years ago
Karen Y
Verified Buyer
“The delivery was late, I emailed the company 3 times before I received a reply. I missed giving an item as a birthday gift, admittedly I did receive 10% off but this didn't really compensate me. Probably won't use again or recommend.”
Helpful Report
Posted 8 years ago
June
Verified Buyer
“I ordered a personalised glasss flute as a present when it arrived the engraving was right for a 70th birthday but had 21 on glass i got in touch and there said they would send me the right one in 24 hrs, 48hrs later still not received it and had no reply to email that i sent and the birthday has now passed who the present was for, so i am not happy withthis service .”
Helpful Report
Posted 11 years ago
We're extremely sorry about this, as soon as we found the mistake we have produced and dispatched a replacement on urgent delivery, we also replied within a few hours of all emails however they seem to have been caught in the customers junk mail folder.
Posted 10 years ago
Niamh
Verified Buyer
“I am very disappointed with my order... Or lack of order should I say. I ordered two items from your website for my husband birthday a month ago and STILL waiting on one of the items. I got an email to say they would be sent at different times but this is just ridiculous!! It has completely put me off internet shopping altogether let alone this site!”
Helpful Report
Posted 11 years ago
Hi Niamh, as discussed via email we're really sorry about this issue, we were unaware that the second item hadn't arrived safely with you, we believe it must have gone missing in the post. We have since issued a refund for the missing item. Hopefully you'll still consider us again in the future. Many thanks, Personalise.co.uk Team
Posted 11 years ago
Personalise.co.uk is rated 4.4 based on 4,481 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request