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Personalise.co.uk Reviews

4.4 Rating 4,481 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,424
 Metrics Info
4.4
Based on 4,481 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Anonymous
Verified Reviewer
“Very very disappointing service. DO NOT ORDER FROM HERE! Ordered vitamins on 18/05/20 and still today 13/06/20 I am STILL waiting. I have had only one email to say that my order has been dispatched on 29/05/20 and since then nothing. Since emailing customer service they have told me that I have received my order and apparently I personally signed for it too. Seems funny since during Covid-19 parcels aren’t being signed for due to social distancing regulations. Something very fishy going on here. I have emailed back explaining that I still do not have the order and I most certainly did not sign for it either. We’ll see whether they reply! I really wish I read reviews properly before I went ahead and ordered from this company. They are clearly very dodgy and some sort of con artists. DO NOT ORDER FROM THIS COMPANY!!!!”
Helpful Report
Posted 5 years ago
Stacey B
Verified Buyer
“I ordered the personalised chocolate bar for my nephew’s second birthday which is today. I ordered it last Saturday and the delivery quoted was 48 hours. I still haven’t received it. I have however been charged. Very disappointed.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Made an order on Sunday. I have had the money taken out but no confirmation email. Was told 1-2 days and it’s now Thursday night and heard nothing. Have emailed and no reply. Wanted for a birthday present.”
Helpful Report
Posted 5 years ago
Lesley C
Verified Buyer
“Worst experience ever.Really disappointed with this company emailed constantly to find out where my order was, no email back and tried ringing on many occasions but was cut off each time. So frustrating. We paid for 48hours delivery two weeks later the parcel finally arrived missed the 21st birthday by a week, and still never had a reply to our e mails. Would never use this company again”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I have no delivery date nor contact from email... doesn’t look like it will come in time, if at all???”
Helpful Report
Posted 5 years ago
Sarah W
Verified Buyer
“Do not use this company!! I ordered a smash cup for a birthday in good time and I have still not received it a day after it was required for the special birthday. Useless customer service and tracking number provided has never worked. Appauling”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Order was late, emailed three times, no response. When it came, was outrageously wrong. There were no 'commas' used on mugs so my text didn't make sense! The glass vase had a chip in it and paint marks plus the box was ripped. There was a plastic tumbler completely missing and I have yet to hear from them despite multiple chasers!!! AVOID AND GO ELSEWHERE”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Over a week now and still waiting on my order.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I order a jewelry box for my daughter for her birthday and I paid 9 pound for next day delivery but I got the parcel after two days.so disappointed”
Helpful Report
Posted 5 years ago
Laura M
Verified Buyer
“Order still not here after 4 weeks after order. Very poor communication with not receiving any confirmation about order and when contacting them all they are saying is they ‘will get back to me’, but then I need to email them to try and chase it up. Overall not very happy and they are not letting me cancel order and get me a refund.”
Helpful Report
Posted 5 years ago
Caron L
Verified Buyer
“Did not receive my order, reported this to the company on three occasions with no response. Absolutely disgusted. This was a 21st birthday present for my daughter. Even paid extra to have it delivered quicker. Will never use this company again.”
Helpful Report
Posted 5 years ago
Margaret G
Verified Buyer
“No good asking for an opinion when I have not received the goods yet!”
Helpful Report
Posted 5 years ago
Joanne S
Verified Buyer
“Still not received item that was advised 2-3working days for delivery now 5 working days later and nothing. Poor service”
Helpful Report
Posted 5 years ago
The Z
Verified Buyer
“Ordered 17th May, still waiting on the order which should have arrived 19th May, two days after ordering per the website. One more day and I'll be requesting a refund. I cannot believe you have the audacity to ask for a review!”
Helpful Report
Posted 5 years ago
A
Verified Reviewer
“Placed an order 2 and a half weeks ago and still not arrived. Contacted them twice and no one has got back to me. Ordered this item as a birthday present and had to look for something else last minute. Very unhappy”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Really disappointed- placed an order on the 27/4. Still not received it. They just say it was dispatched on30/4 . This is a personalised present for my daughters 30th”
Helpful Report
Posted 5 years ago
Cresta R
Verified Buyer
“I’m sorry I can’t write a review when I’ve had no update on my order or if it’s been dispatched yet not heard anything since I paid tbh so a review write now is not do able but if it hasn’t arrived in time before my partner’s birthday I will need to go through refund process”
Helpful Report
Posted 5 years ago
Sinaed M
Verified Buyer
“Ordered a card and a smash chocolate cup and only received the card. Also did not receive a confirmation email when I purchased. Was still charged for both card and cup. Will not be shopping here again. Will be excepting the cup to be sent out or a refund ASAP.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very disappointed that the clock I ordered for my sons 25th wedding anniversary has not arrived. The date for the anniversary is 13th May which is the date I wanted on the clock. I would have thought that would have made sure this was delivered on time. I doubt I would order from your company again. Can’t answer your questions as the item has not arrived as yet.”
Helpful Report
Posted 5 years ago
Karen L
Verified Reviewer
“DO NOT ORDER FROM THIS SITE My daughter ordered a personalised photo frame, when the package arrived there was a Box set of 'Sex in the city' in it! It had come from this company as it had my daughters order number on it and the company's address. This company didn't want to know and after 1 email ignored us, their phone number doesn't work so couldn't get through to them, absolutely disgusting customer care, it even to offer anything, so DO NOT ORDER FROM THIS SITE”
Helpful Report
Posted 5 years ago
Personalise.co.uk is rated 4.4 based on 4,481 reviews
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