Login
Start Free Trial Are you a business? Click Here

Personalise.co.uk Reviews

4.4 Rating 4,557 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,455
 Metrics Info
4.4
Based on 4,557 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Placed an order for Father's Day and the item hasn't turned up. I have sent numerous emails and have had no response. Very disappointed.”
Helpful Report
Posted 6 years ago
Kelly W
Verified Buyer
“My item was on 48 hour delivery. It’s now 72 hours and still not here. Poor, unsympathetic customer service”
Helpful Report
Posted 6 years ago
Philip W
Verified Buyer
“Ordered a father's Day gift with expedited shipping (£8.99 postage) ordered Wednesday, arrived Thursday but the glass had a very visible dirt built into the wall of the glass near the engraving. Emailed personalise.co.uk and response is expected 2 working days. (Too late for father's Day arrival for replacement on Sunday. Called parent company sixty stores and (after 11 times of being cut off whilst on hold!) someone finally answered. A woman told me to email photos and on Friday they emailed to they would send out a replacement with no confirmation it would arrive by Sunday. It will not as it is now Saturday late afternoon. If personalise or sixty stores had sorted the problem immediately there would have still been time. I have not been refunded for expedited shipping. Terrible service. Would not recommend.”
Helpful Report
Posted 6 years ago
Diane W
Verified Buyer
“No goods arrived for a 40th present. Used contact form won't go through on the website . Says doesn't recognise my order number either. Took money quick though.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still haven’t received an confirmation email. I tried to contact them via the email on PayPal, and the email has been rejected as the email address doesnt exist. Haven’t received it yet.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Was totally shocked with this company. The website didnt register that I had added my sons name to personalise pencil and pensilcase. When I contacted them they were not helpful at all and said the error was on my side. I still have not recieved my item. They did not send me a confirmation email either so no way of tracking my order or asking where it is. Will not be ordering from them again and will be asking for a refund”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered the milk chocolate smash cup as an anniversary gift. The website stated 1-2 days production and delivery in 24 hours. It is 6 days later and nothing the item has not arrived. Customer service is poor and there is no confirmation whether or not the item has been dispatched. I will not use this seller again. Terrible service. It is pointless giving as a gift after my anniversary.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Very very disappointing service. DO NOT ORDER FROM HERE! Ordered vitamins on 18/05/20 and still today 13/06/20 I am STILL waiting. I have had only one email to say that my order has been dispatched on 29/05/20 and since then nothing. Since emailing customer service they have told me that I have received my order and apparently I personally signed for it too. Seems funny since during Covid-19 parcels aren’t being signed for due to social distancing regulations. Something very fishy going on here. I have emailed back explaining that I still do not have the order and I most certainly did not sign for it either. We’ll see whether they reply! I really wish I read reviews properly before I went ahead and ordered from this company. They are clearly very dodgy and some sort of con artists. DO NOT ORDER FROM THIS COMPANY!!!!”
Helpful Report
Posted 6 years ago
Stacey B
Verified Buyer
“I ordered the personalised chocolate bar for my nephew’s second birthday which is today. I ordered it last Saturday and the delivery quoted was 48 hours. I still haven’t received it. I have however been charged. Very disappointed.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Made an order on Sunday. I have had the money taken out but no confirmation email. Was told 1-2 days and it’s now Thursday night and heard nothing. Have emailed and no reply. Wanted for a birthday present.”
Helpful Report
Posted 6 years ago
Lesley C
Verified Buyer
“Worst experience ever.Really disappointed with this company emailed constantly to find out where my order was, no email back and tried ringing on many occasions but was cut off each time. So frustrating. We paid for 48hours delivery two weeks later the parcel finally arrived missed the 21st birthday by a week, and still never had a reply to our e mails. Would never use this company again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have no delivery date nor contact from email... doesn’t look like it will come in time, if at all???”
Helpful Report
Posted 6 years ago
Sarah W
Verified Buyer
“Do not use this company!! I ordered a smash cup for a birthday in good time and I have still not received it a day after it was required for the special birthday. Useless customer service and tracking number provided has never worked. Appauling”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Order was late, emailed three times, no response. When it came, was outrageously wrong. There were no 'commas' used on mugs so my text didn't make sense! The glass vase had a chip in it and paint marks plus the box was ripped. There was a plastic tumbler completely missing and I have yet to hear from them despite multiple chasers!!! AVOID AND GO ELSEWHERE”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Over a week now and still waiting on my order.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I order a jewelry box for my daughter for her birthday and I paid 9 pound for next day delivery but I got the parcel after two days.so disappointed”
Helpful Report
Posted 6 years ago
Laura M
Verified Buyer
“Order still not here after 4 weeks after order. Very poor communication with not receiving any confirmation about order and when contacting them all they are saying is they ‘will get back to me’, but then I need to email them to try and chase it up. Overall not very happy and they are not letting me cancel order and get me a refund.”
Helpful Report
Posted 6 years ago
Caron L
Verified Buyer
“Did not receive my order, reported this to the company on three occasions with no response. Absolutely disgusted. This was a 21st birthday present for my daughter. Even paid extra to have it delivered quicker. Will never use this company again.”
Helpful Report
Posted 6 years ago
Margaret G
Verified Buyer
“No good asking for an opinion when I have not received the goods yet!”
Helpful Report
Posted 6 years ago
Joanne S
Verified Buyer
“Still not received item that was advised 2-3working days for delivery now 5 working days later and nothing. Poor service”
Helpful Report
Posted 6 years ago
Personalise.co.uk is rated 4.4 based on 4,557 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request