Ordered a personalised water bottle - the lid did not screw on straight and would not tighten down, if not put on exactly right the water bottle leaked - i emailed and was asked to return the bottle. I was then told the "manufacturer" had said there was nothing wrong with the bottle and we just had to screw it on slowly. I explained we had tried on numerous occasions to do this, but was told the bottle was ok and I would need to pay for return delivery if i wanted the bottle back. I refused to pay for return delivery of a faulty/poor quality bottle. Very poor customer service and poor quality item. Not happy!!!!! I would avoid buying one of these bottles and be wary of other items they sell.
3 Helpful Report
Posted 1 month ago is rated 4.53 based on 1,340 reviews

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