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Personalise.co.uk Reviews

4.4 Rating 4,481 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,424
 Metrics Info
4.4
Based on 4,481 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lauren K
Verified Buyer
“I ordered a personalised cake knife. Handle of knife is not as shown on the picture and is just a plain handled knife and it says its presented in a silver box. It's just a flimsy cardboard box, not presented in any way and the silver box is crushed as only sent in a jiffy bag. Knife has small scratches/ blemishes as box and bag was clearly crushed in transit. You also don't receive any email confirmation after placing your order so cannot check personalisation.”
Helpful Report
Posted 5 years ago
Hi Lauren, I'm sorry about your experience with Personalise.co.uk. I have resent your confirmation email. I'd also like to ask you to contact our customer service via help@sixty.co.uk as we'd appreciate the opportunity to investigate this further.
Posted 5 years ago
Rebecca P
Verified Buyer
“I have not received a confirmation email of my order. I have no idea when my order will arrive. I have got no information at all. Very poor. I have emailed personalise.co.uk but still had no response from them. I will be chasing this up regularly and will escalate if no response. Thankfully paid by credit card.”
Helpful Report
Posted 5 years ago
Hi Rebecca, Your order was placed on Monday 10th August and was dispatched for delivery by Royal Mail on Thursday 13th August .
Posted 5 years ago
Anonymous
Verified Buyer
“It would be nice to receive the product I purchased”
Helpful Report
Posted 5 years ago
""
Verified Buyer
“Seems odd to be asked for a review before the items have reached even been despatched. Also, why is there a blank instead of my name in the fretting part of your review email, when you have my babe from the order I placed. Your review email addresses me as Dear “” . This review is not of the items I bought which I hope will be of good quality”
Helpful Report
Posted 5 years ago
Hello, We're sorry you've received this invite before receiving your product - this sometimes happens as review invitations are sent automatically based on average lead time for personalisation and delivery and some personalised products may take a little bit longer to reach our customers, unfortunately. You can always save the email invitation and review once you receive your product, we'd love to have your whole opinion :) Apologies for the missing name. I'll get our developers to look at this. As I said, invitations are fully automated and this is definitely an unwanted error. If you have any further issues, please get in touch via help@sixty.co.uk. Otherwise, we look forward to seeing your full review soon :)
Posted 5 years ago
Susan L
Verified Buyer
“Have not received any email confirming my order so do not know if my order is even being processed. Very concerned as this was a gift.”
Helpful Report
Posted 5 years ago
Hi Susan, I'm sorry to hear you didn't get your confirmation email. I have resent this for you manually. Please get in touch via our email help@sixty.co.uk if you need any further assistance.
Posted 5 years ago
Charlotte T
Verified Buyer
“I am extremely disappointed with the communication and service I have received. I ordered a personalised memory box more than a week ago and have not had any confirmation or information regarding my order. The money was taken from my account immediately despite having no confirmation. I have tried to contact the customer services team several times and have received nothing back other than to check my junk/spam. This was a very personal gift for a child in my school who has recently lost a parent. I am very upset with the experience I have had and will not be using this website again. I have still not received the item or had any communication regarding my order (I don’t even know if it has been confirmed!) What a shame when I can see that others have had a completely different experience. Now, I will have to do a home visit without this gift. I will expect a follow up to this review and the several emails I have sent. As a paying customer, I would have expected at least a confirmation email or some information as to whether or not my order is out for delivery. If I had known I would have this awful experience, I would have used a more trusted website.”
Helpful Report
Posted 5 years ago
Hi Charlotte, I'm sorry to hear about the issues you've experienced regarding your order. I can see in our system that our customer services have been trying to contact you via email and phone to investigate and discuss this further. Please get in touch with our advisors via help@sixty.co.uk as we would appreciate the opportunity to sort this out for you.
Posted 5 years ago
Anonymous
Verified Buyer
“The website promoted a discount code for orders above a particular amount. However it not spooky the discount when I shopped. Moreover when I emailed the website contact ids, the responder completely ignored the content of my email and wrote something which I had not emailed them about! I don’t think I’ll use the website again.”
Helpful Report
Posted 5 years ago
Hello, there, I am sorry to hear your experience wasn't up to the standard you expected. Thank you for letting us know about this. We are looking into this issue for you.
Posted 5 years ago
Melanie F
Verified Reviewer
“What an absolute joke! I tried to place an order for 3 father's day gifts to discover that the FREE delivery would not be able to deliver on time and that to ensure delivery would arrive on time I had to pay £8.95. HOWEVER, I was told the gifts were dispached from different locations and I therefore had to pay two separate delivery charges... so much for FREE!! P&P issues set aside (BTW they did NOT arrive on time after excessive charges) the gifts also turned up WRONG! The INCORRECT PRODUCT (similar but NOT what was advertised) arrived with, you've guessed it, the WRONG PERSONALISATION/wording inscribed! After complaining SEVERAL WEEKS ago, all I have been offered is a partial refund of the product but not the p&p charges (of which there'll be more if I return the gift!) Along comes the next LATE ARRIVAL... UNBELIEVABLY... It too is the INCORRECT product (NOT as advertised) After multiple emails, on my part, trying to get to some type of resolution, I am continually being IGNORED! I am absolutely livid. This company truly lacks any level of professionalism or common courtesy! I wish I could rate it 0/5 but I have to say 1 to be able to leave a review! I feel utterly cheated/conned. I am awaiting some type of response and/or recompense but am holding my breath! DO NOT TRUST THIS COMPANY!”
Helpful Report
Posted 5 years ago
ROWENA M
Verified Buyer
“After contacting the helpline before making my order to make sure the personalised vase would be engraved and sent on time for a 90th birthday and being told there would be no problem, I placed my order. The vase did not arrive and on contacting the helpline again, I was told the order had not been processed. Very disappointing.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered a bottle and 4 days later still have not received a email regarding my order. No confirmation not details or tracking number.”
Helpful Report
Posted 5 years ago
Hi there, We're sorry you haven't received your order confirmation. I have resent this to the email on the order manually. Please let us know at help@sixty.co.uk if you still haven't received this email and our customer services will be happy to assist you further.
Posted 5 years ago
Anonymous
Verified Buyer
“Asked for review and not recieved item yet !!!!!!!!!”
Helpful Report
Posted 5 years ago
Hi, Thank you for letting us know about this. I will ask one of our Customer Service advisors to investigate this issue for you.
Posted 5 years ago
Anonymous
Verified Buyer
“I placed an order and received no confirmation email or any follow up as to whether the order had been processed or at what point it would be delivered, if at all. I still have not received my order so very disappointed.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Placed my order on June 5th has been almost a month and have not received anything! They took payment right away tho!!! I have emailed numerous times no response. There is no direct number. to talk to someone!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Placed an order for Father's Day and the item hasn't turned up. I have sent numerous emails and have had no response. Very disappointed.”
Helpful Report
Posted 5 years ago
Kelly W
Verified Buyer
“My item was on 48 hour delivery. It’s now 72 hours and still not here. Poor, unsympathetic customer service”
Helpful Report
Posted 5 years ago
Philip W
Verified Buyer
“Ordered a father's Day gift with expedited shipping (£8.99 postage) ordered Wednesday, arrived Thursday but the glass had a very visible dirt built into the wall of the glass near the engraving. Emailed personalise.co.uk and response is expected 2 working days. (Too late for father's Day arrival for replacement on Sunday. Called parent company sixty stores and (after 11 times of being cut off whilst on hold!) someone finally answered. A woman told me to email photos and on Friday they emailed to they would send out a replacement with no confirmation it would arrive by Sunday. It will not as it is now Saturday late afternoon. If personalise or sixty stores had sorted the problem immediately there would have still been time. I have not been refunded for expedited shipping. Terrible service. Would not recommend.”
Helpful Report
Posted 5 years ago
Diane W
Verified Buyer
“No goods arrived for a 40th present. Used contact form won't go through on the website . Says doesn't recognise my order number either. Took money quick though.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Still haven’t received an confirmation email. I tried to contact them via the email on PayPal, and the email has been rejected as the email address doesnt exist. Haven’t received it yet.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Was totally shocked with this company. The website didnt register that I had added my sons name to personalise pencil and pensilcase. When I contacted them they were not helpful at all and said the error was on my side. I still have not recieved my item. They did not send me a confirmation email either so no way of tracking my order or asking where it is. Will not be ordering from them again and will be asking for a refund”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I ordered the milk chocolate smash cup as an anniversary gift. The website stated 1-2 days production and delivery in 24 hours. It is 6 days later and nothing the item has not arrived. Customer service is poor and there is no confirmation whether or not the item has been dispatched. I will not use this seller again. Terrible service. It is pointless giving as a gift after my anniversary.”
Helpful Report
Posted 5 years ago
Personalise.co.uk is rated 4.4 based on 4,481 reviews
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