Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,556 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 22nd August 2026

Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mini chocolate smash pot. Item arrived damaged. Online contact form would not accept my order number. No response to emails. No telephone number for contact. Needed it for a birthday in 4 days time. So have had to order another from somewhere else.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 5 years ago

“Ordered, item was broken and they have not replied to any messages. SixtySixty not answering the telephone. Will have to go through credit card to get refunded. Dont order!!”

Helpful Report

Posted 5 years ago

“I am still waiting for my online order to arrive.”

Helpful Report

Posted 5 years ago

“I placed an order I’ve received no update about my order no email or anything still havnt received it but I receive an email to write a review!!!!! What do you want me to say”

Helpful Report

Posted 5 years ago

“Very disappointed, the item arrived at my friends for her wedding anniversary, smashed to pieces, if you’re sending glass via post or courier try packing it properly so it arrives as it should”

Helpful Report

Posted 5 years ago

“Misled as personalised bottle of red wine received without presentation box. The advert showed personalised bottle in blue lined cardboard box. I would never have paid £18+ for personalised label and ordinary bottle of red wine. On checking order confirmation I see there is no mention of box. A complete con. Also disappointed with label!!”

Helpful Report

Posted 6 years ago

Hi Peter, I am sorry your experience with Personalise.co.uk didn't meet your expectations. I have looked into your order and can see that we list two similar products on our site - one with box and one without. I understand how this could be misleading; please get in touch via help@sixty.co.uk as we'd like the opportunity to look into this further.

Posted 6 years ago

“Product has not arrived and poor customer service”

Helpful Report

Posted 6 years ago

Hello, I can see that you were in touch with our customer services last week and the order has, in fact, arrived on the day of your review as confirmed by you. I can also see our customer service agent has been in communication with you and asked for your details so they could help you further. I'm sorry you felt so very negatively about our service to give us 1 star although you placed your order on the 17th of August and we delivered within the lead time promised on the product page.

Posted 6 years ago

“I ordered a personalised cake knife. Handle of knife is not as shown on the picture and is just a plain handled knife and it says its presented in a silver box. It's just a flimsy cardboard box, not presented in any way and the silver box is crushed as only sent in a jiffy bag. Knife has small scratches/ blemishes as box and bag was clearly crushed in transit. You also don't receive any email confirmation after placing your order so cannot check personalisation.”

Helpful Report

Posted 6 years ago

Hi Lauren, I'm sorry about your experience with Personalise.co.uk. I have resent your confirmation email. I'd also like to ask you to contact our customer service via help@sixty.co.uk as we'd appreciate the opportunity to investigate this further.

Posted 6 years ago

“I have not received a confirmation email of my order. I have no idea when my order will arrive. I have got no information at all. Very poor. I have emailed personalise.co.uk but still had no response from them. I will be chasing this up regularly and will escalate if no response. Thankfully paid by credit card.”

Helpful Report

Posted 6 years ago

Hi Rebecca, Your order was placed on Monday 10th August and was dispatched for delivery by Royal Mail on Thursday 13th August .

Posted 6 years ago

“It would be nice to receive the product I purchased”

Helpful Report

Posted 6 years ago

“Seems odd to be asked for a review before the items have reached even been despatched. Also, why is there a blank instead of my name in the fretting part of your review email, when you have my babe from the order I placed. Your review email addresses me as Dear “” . This review is not of the items I bought which I hope will be of good quality”

Helpful Report

Posted 6 years ago

Hello, We're sorry you've received this invite before receiving your product - this sometimes happens as review invitations are sent automatically based on average lead time for personalisation and delivery and some personalised products may take a little bit longer to reach our customers, unfortunately. You can always save the email invitation and review once you receive your product, we'd love to have your whole opinion :) Apologies for the missing name. I'll get our developers to look at this. As I said, invitations are fully automated and this is definitely an unwanted error. If you have any further issues, please get in touch via help@sixty.co.uk. Otherwise, we look forward to seeing your full review soon :)

Posted 6 years ago

“Have not received any email confirming my order so do not know if my order is even being processed. Very concerned as this was a gift.”

Helpful Report

Posted 6 years ago

Hi Susan, I'm sorry to hear you didn't get your confirmation email. I have resent this for you manually. Please get in touch via our email help@sixty.co.uk if you need any further assistance.

Posted 6 years ago

“I am extremely disappointed with the communication and service I have received. I ordered a personalised memory box more than a week ago and have not had any confirmation or information regarding my order. The money was taken from my account immediately despite having no confirmation. I have tried to contact the customer services team several times and have received nothing back other than to check my junk/spam. This was a very personal gift for a child in my school who has recently lost a parent. I am very upset with the experience I have had and will not be using this website again. I have still not received the item or had any communication regarding my order (I don’t even know if it has been confirmed!) What a shame when I can see that others have had a completely different experience. Now, I will have to do a home visit without this gift. I will expect a follow up to this review and the several emails I have sent. As a paying customer, I would have expected at least a confirmation email or some information as to whether or not my order is out for delivery. If I had known I would have this awful experience, I would have used a more trusted website.”

Helpful Report

Posted 6 years ago

Hi Charlotte, I'm sorry to hear about the issues you've experienced regarding your order. I can see in our system that our customer services have been trying to contact you via email and phone to investigate and discuss this further. Please get in touch with our advisors via help@sixty.co.uk as we would appreciate the opportunity to sort this out for you.

Posted 6 years ago

“The website promoted a discount code for orders above a particular amount. However it not spooky the discount when I shopped. Moreover when I emailed the website contact ids, the responder completely ignored the content of my email and wrote something which I had not emailed them about! I don’t think I’ll use the website again.”

Helpful Report

Posted 6 years ago

Hello, there, I am sorry to hear your experience wasn't up to the standard you expected. Thank you for letting us know about this. We are looking into this issue for you.

Posted 6 years ago

“What an absolute joke! I tried to place an order for 3 father's day gifts to discover that the FREE delivery would not be able to deliver on time and that to ensure delivery would arrive on time I had to pay £8.95. HOWEVER, I was told the gifts were dispached from different locations and I therefore had to pay two separate delivery charges... so much for FREE!! P&P issues set aside (BTW they did NOT arrive on time after excessive charges) the gifts also turned up WRONG! The INCORRECT PRODUCT (similar but NOT what was advertised) arrived with, you've guessed it, the WRONG PERSONALISATION/wording inscribed! After complaining SEVERAL WEEKS ago, all I have been offered is a partial refund of the product but not the p&p charges (of which there'll be more if I return the gift!) Along comes the next LATE ARRIVAL... UNBELIEVABLY... It too is the INCORRECT product (NOT as advertised) After multiple emails, on my part, trying to get to some type of resolution, I am continually being IGNORED! I am absolutely livid. This company truly lacks any level of professionalism or common courtesy! I wish I could rate it 0/5 but I have to say 1 to be able to leave a review! I feel utterly cheated/conned. I am awaiting some type of response and/or recompense but am holding my breath! DO NOT TRUST THIS COMPANY!”

Helpful Report

Posted 6 years ago

“After contacting the helpline before making my order to make sure the personalised vase would be engraved and sent on time for a 90th birthday and being told there would be no problem, I placed my order. The vase did not arrive and on contacting the helpline again, I was told the order had not been processed. Very disappointing.”

Helpful Report

Posted 6 years ago

“Ordered a bottle and 4 days later still have not received a email regarding my order. No confirmation not details or tracking number.”

Helpful Report

Posted 6 years ago

Hi there, We're sorry you haven't received your order confirmation. I have resent this to the email on the order manually. Please let us know at help@sixty.co.uk if you still haven't received this email and our customer services will be happy to assist you further.

Posted 6 years ago

“Asked for review and not recieved item yet !!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi, Thank you for letting us know about this. I will ask one of our Customer Service advisors to investigate this issue for you.

Posted 6 years ago

“I placed an order and received no confirmation email or any follow up as to whether the order had been processed or at what point it would be delivered, if at all. I still have not received my order so very disappointed.”

Helpful Report

Posted 6 years ago

“Placed my order on June 5th has been almost a month and have not received anything! They took payment right away tho!!! I have emailed numerous times no response. There is no direct number. to talk to someone!”

Helpful Report

Posted 6 years ago

Personalise.co.uk is rated 4.4 based on 4,556 reviews