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Personalise.co.uk Reviews

4.4 Rating 4,553 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,453
 Metrics Info
4.4
Based on 4,553 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

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Dominic W
Verified Buyer
“It's been 4 days now and not received. Wasn't sent a tracking number but money has gone out of my account”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“How can I write a review when I have not yet received my items very poor quality very disappointed”
Helpful Report
Posted 5 years ago
Valerie H
Verified Buyer
“Hi I have already emailed a week ago and had no response. I have attached photos the writing on the baubles is unreadable on some of the words. Can you either replace ASAP or provide me a refund. Thanks”
Helpful Report
Posted 5 years ago
Christine B
Verified Buyer
“I havnt received the items or been advised of delivery date”
Helpful Report
Posted 5 years ago
Gillian R
Verified Buyer
“I purchased 2 items, one I'm happy with and the other I'm disappointed with. I 've sent an enquiry to Personalise.co.uk with an image of the problem - no response. Left it a week, then emailed - no response. Not a very satisfactory service at all.”
Helpful Report
Posted 5 years ago
Gillian M
Verified Buyer
“I would gladly give a review of my purchase ............if I had received it. No notification about this order received at all. Very poor customer service.”
Helpful Report
Posted 5 years ago
Lisa L
Verified Buyer
“order did not arrive!, and no aknowledgement .”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I don't have an instagram account so previous review will not be verified in that way. Email is fine Thanks”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“15th November I ordered two personalised chocolate trees and both were damaged when received 19th November. Quick delivery can't fault that. Sent photos of the products and received email they would respind within 2 working says. That's long gone now. In total I have completed the form 3 times and still no respons. I sent emails and still nothing. If they are busy just reply and say that. I can't give damaged goods to children and have lost confidence in this company.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I’m still awaiting my order after 13 days, email customer service and all they can tell me it’s in production. Unfortunately I placed another order which I’m still awaiting an update on. In future I will use Gift Moments as their order arrived within 7 days excellent quality and they had track and trace”
Helpful Report
Posted 5 years ago
Walter F
Verified Buyer
“Received the Christmas bauble. Very disappointing, as the inscription is capital letters 5 millimeters and the rest 3 millimeters high. Inscription is so faint that unless it is turned to catch the light it is un noticeable. Would not recommend or use this company again.”
Helpful Report
Posted 5 years ago
John H
Verified Buyer
“I paid for 48hr delivery and still havnt received my item 72 hours later”
Helpful Report
Posted 5 years ago
Dawn M
Verified Buyer
“item arrived damaged. contacted shop but no reply . Terrible service. Never use again.”
Helpful Report
Posted 5 years ago
Rowena M
Verified Buyer
“I have placed an order several days ago but have so far not received an order confirmation?”
Helpful Report
Posted 5 years ago
Paisa B
Verified Buyer
“Paid for quicker delivery 48 hours still not received my item it’s been a week”
Helpful Report
Posted 5 years ago
Emma C
Verified Reviewer
“Since losing both parents recently I ordered 3 personalised xmas balls for myself and my 2 brothers to remember them by each xmas - the balls arrived and only part of the personal message could be read - after reaching out to customer services to see if anything could be done to rectify this I was told NO! I didn't ask for a refund or new items I just wanted what I'd ordered - Very poor customer services and they wasn't cheap either! so now I'm stuck with 3 balls with half a personalise message on each! I'm gutted!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Extremely poor customer service. I purchased 4 bears with personalised t-shirts for them to arrive looking as far from cute as bears should be- as they had scowling faces and arms sticking up! Extremely poor quality and not worth the £16 they charge for them. I sent an email expressing my concerns with pictures attached to be told that they look absolutely fine. I continued to express my disappointment for them and that I wasn't happy paying over £60 for them in total and wanted some sort of reinbursement. I have now been ignored on 2 occasions and given no support with my matter. Won’t be using, recommending these, nor will I be giving the bears as gifts as they are that bad.”
Helpful Report
Posted 5 years ago
Claire K
Verified Buyer
“Will never order from this crowd again. Very poor quality product and total lack of customer service when email complaint sent on two occasions.”
Helpful Report
Posted 5 years ago
Ashlinn R
Verified Buyer
“I would not advise anyone to order from this website! Product delivered without personalisation company refused to help when I eventually got anyone to respond to my emails! Even the contact number on the web page is fake. Terrible customer service. I have 2 upset daughters with plain water bottles for the price of £26! Not a huge amount of money but the point is I paid for 2 personalised bottles and this is not what I received!! Order from this site with extreme caution!!!!”
Helpful Report
Posted 5 years ago
Sheree W
Verified Reviewer
“Bought a calendar on 14/11/20 for my son for Xmas. Realised on invoice 2 minutes later that it was January 2020. Couldn’t phone do emailed them to say please put for 2021 as Xmas present. Got a reply with ticket number. No call back after 5 days so called them to get advised it’s been sent out. I explained about email and they said they couldn’t find ticket number and must be an IT issue... they can’t get through to IT and have been so unhelpful. Never buy of these scammers they have various websites including Shed.co.uk which reviews are awful. Please please don’t buy”
Helpful Report
Posted 5 years ago
Personalise.co.uk is rated 4.4 based on 4,553 reviews
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