What an absolute joke! I tried to place an order for 3 father's day gifts to discover that the FREE delivery would not be able to deliver on time and that to ensure delivery would arrive on time I had to pay £8.95. HOWEVER, I was told the gifts were dispached from different locations and I therefore had to pay two separate delivery charges... so much for FREE!! P&P issues set aside (BTW they did NOT arrive on time after excessive charges) the gifts also turned up WRONG! The INCORRECT PRODUCT (similar but NOT what was advertised) arrived with, you've guessed it, the WRONG PERSONALISATION/wording inscribed! After complaining SEVERAL WEEKS ago, all I have been offered is a partial refund of the product but not the p&p charges (of which there'll be more if I return the gift!) Along comes the next LATE ARRIVAL... UNBELIEVABLY... It too is the INCORRECT product (NOT as advertised) After multiple emails, on my part, trying to get to some type of resolution, I am continually being IGNORED! I am absolutely livid. This company truly lacks any level of professionalism or common courtesy! I wish I could rate it 0/5 but I have to say 1 to be able to leave a review! I feel utterly cheated/conned. I am awaiting some type of response and/or recompense but am holding my breath! DO NOT TRUST THIS COMPANY!