PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,414 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The swift service made me happy. got the steering wheel I wanted quickly. However, the wheel was not as described by the seller, "no cracks in the leather", (three inch noticeable scratch!), So sent the wheel back. Awaiting a refund. Please explain (exactly) what you need to the seller, And to sellers, please examine and explain more accurately the condition of the parts you are selling. A steering wheel for example is a part of the car you see every day, so you want it (almost) perfect.”

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Posted 8 years ago

“The light came but the main bulb wasn't working.”

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Posted 8 years ago

“Your delivery people let your services down and I did not receive the areal I enquire about and was promised”

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Posted 8 years ago

“Got the part I needed”

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Posted 8 years ago

“Although the auto part that I ordered was not an expensive one, or one that was essential to the running of my vehicle, it was still prompt on it's arrival and I felt that it was treated with importance. I will always use the Service when considered necessary.”

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Posted 8 years ago

“I have said acceptable as quote was prompt but part ordered mid-day Monday as urgent has still not been delivered. I am tired of staying in waiting. Hope it arrives today - Thursday.”

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Posted 8 years ago

“found a wheel for my car as these days no spare is supplied however wheel priced at £162 but after i had paid suppler said price was £159 and he was taking tyre off so his cost of delivery would be cheaper plus the time i waited for it delivery must have been by foot”

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Posted 8 years ago

“Prompt quotes and availability on space saver wheel for audi tt mk 3. Promised 16" wheel was best option from german motion with regard to fitting under bootliner. Unfortunately won't fit without liner modifications or entire removal rendering boot space unusable. Wrap in liner of some sort looks best option for longer trips.”

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Posted 8 years ago

“Initial delivery of part ordered was slow, was being asked to review process even before the part had been dispatched. Delivery times were not met as stated, part arrived, no other issues”

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Posted 8 years ago

“The supplier of the part i needed you put me in touch with was very good prompt service and informative. your service in finding the parts for my car is good but on the other hand i sent you three emails you did not have the manners to answer”

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Posted 8 years ago

“My delivery took a bit longer than expected.”

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Posted 8 years ago

“I have still not received the part I ordered a week after paying.”

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Posted 8 years ago

“Excellent delivery time.”

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Posted 8 years ago

“Order went missing, 24hr/48hr delivery a myth, had to ring after 4th day then day 5 two arrived together.”

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Posted 8 years ago

“I ordered and paid for a rear light lense for a kangoo uslng PayPal. The money was removed from my account on the 15th Dec. 2016 and paid to Mohammed Saeed. Receipt No. 0700-7388-8434-4647 Can you help trace M Saeed of saeedsaeed123@hotmail.co.uk”

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Posted 8 years ago

“Good price and good phone service but bad delivery service emails say next day delivery I got it in a week and a bit”

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Posted 8 years ago

“I ordered a yaris hybrid RHS mirrow it was ok but not identical to the orginal witch had to make minor alteration delivery wise was oh”

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Posted 8 years ago

“Arrived promptly and well packaged but the brake light wasn't working and the part didn't fit without adjustment”

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Posted 8 years ago

“after the courier finally got it right I got my part”

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Posted 8 years ago

“Good response but as for lankashire commercials not happy at all with them part was wrong when I siad I had refused the delivery and tried to explain they got very aggressive and would answer phone after trying to call bac big thumbs down”

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Posted 8 years ago

PartsGateway Ltd is rated 4.6 based on 10,414 reviews