PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,087 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,087 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that one of the fixing screws on the rear light I purchased was missing and this was not mentioned on the description”

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Posted 6 years ago

“Good part however I was expecting g it to be clean and not oily. The pump makes a noise when the wheel is turned, but it resolved the issue. It would have been nice if that was described.”

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Posted 6 years ago

“I got two quotes and contacted one company and bought the item arrived but was wrong refund issued as correct part unavailable, contacted second company to check they were quoting for correct item only to find they weren't”

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Posted 6 years ago

“got the part I wanted excellent condition and prompt delivery keep up the good work folks down there. George Chapman”

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Posted 6 years ago

“initial delivery was very quick - but part supplied was incorrect. My PartsGateway order was for an electrically operated Golf door mirror, but the part supplied, initially from MotorHog was for manual operation. MotorHog subsequently replaced this part with a correct one (albeit in a different shade of green) promptly.”

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Posted 6 years ago

“Parts ordered and confirmed were not delivered. (rear light cluster plus plug). Cluster was delivered, plug wasn't. I had to pay extra for plug. Took a total of six days to get both parts.”

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Posted 6 years ago

“the left hand side head lamp had fallen to bits inside and my mechanic had to reassemble it”

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Posted 6 years ago

“Part supplied was perfect, exactly what I ordered and in very good condition. Packaging was fit for the crown jewels. A slight problem with delivery, ordered On a Monday, had email Tuesday saying goods despatched, had text on Thursday, to say goods despatched today and gave tracking ID. Track ID took me to "Narcotics Anonymous" website. Rang company -said goods despatched today (thurs) by "Yodel" . Parcel arrived Friday and was left with a neighbour ( I gave list of suitable door nos). Postcard said it was left at 67, which was not on my list, 67 did not have it so tried 57 and it was there,, well done Yodel”

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Posted 6 years ago

“Parts arrived in unsatisfactory condition diff full off water! Clearly not tested as advertised, back off hub damaged shoes removed from inside disc Sold as complete axle”

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Posted 6 years ago

“Did not make me happy”

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Posted 6 years ago

“it was vthe only place i could get the part i needed”

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Posted 7 years ago

“Engine cover arrived quickly and well packed but it had one engine top missing which was hard to source and expensive”

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Posted 7 years ago

“good service I am happy”

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Posted 7 years ago

“The swift service made me happy. got the steering wheel I wanted quickly. However, the wheel was not as described by the seller, "no cracks in the leather", (three inch noticeable scratch!), So sent the wheel back. Awaiting a refund. Please explain (exactly) what you need to the seller, And to sellers, please examine and explain more accurately the condition of the parts you are selling. A steering wheel for example is a part of the car you see every day, so you want it (almost) perfect.”

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Posted 7 years ago

“The light came but the main bulb wasn't working.”

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Posted 7 years ago

“Your delivery people let your services down and I did not receive the areal I enquire about and was promised”

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Posted 7 years ago

“Got the part I needed”

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Posted 7 years ago

“Although the auto part that I ordered was not an expensive one, or one that was essential to the running of my vehicle, it was still prompt on it's arrival and I felt that it was treated with importance. I will always use the Service when considered necessary.”

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Posted 7 years ago

“I have said acceptable as quote was prompt but part ordered mid-day Monday as urgent has still not been delivered. I am tired of staying in waiting. Hope it arrives today - Thursday.”

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Posted 7 years ago

“found a wheel for my car as these days no spare is supplied however wheel priced at £162 but after i had paid suppler said price was £159 and he was taking tyre off so his cost of delivery would be cheaper plus the time i waited for it delivery must have been by foot”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,087 reviews