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PartsGateway Ltd Reviews

4.6 Rating 10,063 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

4.6

Based on 10,063 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PartsGateway Ltd 5 star review on 15th January 2024

PartsGateway Ltd 5 star review on 7th November 2023

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PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 18th April 2023

PartsGateway Ltd 5 star review on 1st March 2023

PartsGateway Ltd 5 star review on 22nd February 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a door for a Toyota Prius - was told by the supplier that it was in perfect condition - arrived with 2 small dents. I don't know if this was an issue with the supplier or the courier but I think it is something that need to be addressed by the umbrella organisation (the web site)”

Posted 5 years ago

“When part was ordered I paid for it only to get a phone call days later to say more money was needed because it was outside mainland Britain and delivery was terrible said it was coming on certain day and had to be signed for took day off work only to be told it wasn't coming till next day was told to late”

Posted 5 years ago

“Eventually got the item”

Posted 5 years ago

“Not bad but also not the best...”

Posted 5 years ago

“Parts Gateway put us in touch with a supplier for a parcel shelf needed for our 2011 Vauxhall Astra Tourer Estate which was received promptly and in perfect condition BUT this was after the first attempt to obtain the above from another supplier namely The Mill Walk Garage who sent the incorrect model - they have accepted a return and have told us a refund is on its way after much badgering but refuse to refund the £26.53 postage it cost us to return the item - not happy with this at all as full correct details of the vehicle where provided and we do not feel it is our fault that the item had to be returned”

Posted 6 years ago

“The idea works great. However it is only human to select the best price with reasonable delivery time. Anglia Salvage was that company, however: I ordered evening of the 8th Feb. No communication. Rang them on 16th Feb to be told there was a problem with first item so dispatched on that day. No further communication until email received on 22nd to say item dispatched ?? So not on 16th.!! Item finally received on 27th Feb. Good job I was not in a hurry!!”

Posted 6 years ago

“Partsgateway did a good job of finding a supplier, but the supplier let both of us down. I received and email - part was dispatched, but hadn't been, when I chased tracking info, I was told the courier didn't call. When I chased tracking info following working day, I was told the part they had was faulty and had to get another one, this was a further days delay. I was promised a delivery refund, I haven't received this yet. When I finally got the part, it was very good, shame it took so long, this review could have been so much better.”

Posted 6 years ago

“Product was faulty, refund received, after sales responded quickly”

Posted 6 years ago

“Sent me wrong bumper sent me normal and mines a sport”

Posted 6 years ago

“I’m not very pleased with my order, I ordered a chrome grill and I looked briefly at the parcel before I signed for it, but on a closer look after there were clips broken. Original order. (NSF CHROME KIDNEY GRILL FOR 2000 BMW 330 SEI E46 SALOON)”

Posted 6 years ago

“We were fairly pleased with this bumper as the chrome was in good condition and it is a good price but it was very badly corroded on the inside and just about usable. My husband had to treat the rust by painting over it.”

Posted 6 years ago

“parts arrived promptly”

Posted 6 years ago

“Part eventually arrived & was as described but the deliverer refused group allow me to inspect the item before signing so I strongly suggest you change your disclaimer procedure as it's clearly ineffective !”

Posted 6 years ago

“Correct parts delivered on time and at a reasonable price”

Posted 6 years ago

“although a late delivery, I am satisfied with the product.”

Posted 6 years ago

“received the next day. Exactly as described. Excellent. The reason for only 3 stars is that the delivery company (or at least their driver) does not allow the parcel to be opened before signing in their presence,nor signing as damaged before opening. My part came from Motorhog, who require either one or the other. Luckily the part was OK. Motorhog need to sort out their carrier.”

Posted 6 years ago

“Parts received were not quite what I wanted”

Posted 6 years ago

“I found the spare part needed”

Posted 6 years ago

“Part was eventually delivered. However had to purchase another before it arrived. They dealt with the issue but did not correspond very well”

Posted 6 years ago

“Good service”

Posted 6 years ago

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PartsGateway Ltd is rated 4.6 based on 10,063 reviews