PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,413 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong par was sent but on contacting 4X4 I was immediately given a refund so I am not out of pocket. Unfortunately they did not have the correct part available so purchased elsewhere for less money.”

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Posted 6 years ago

“Finding parts very helpfull.disappointing isthat most of suppliers charging higher prices compareing to brand new replacement parts.also charging vat on scrap cars parts plus delivery charges.i dont know is they have right to charges like this.scrap cars have no vat.these things are addressable.should be no vat price must be cheap n reasonable.”

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Posted 6 years ago

“Really pleased with the quick delivery, but to say you had the registration number and the make of the car the item revived was the wrong one and to small”

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Posted 6 years ago

“hi we have being sent the wrong parts could you give me a ring on 07836210069 thank you”

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Posted 6 years ago

“Bought an OSF headlamp for a Vectra. Arrived on time. Part worked (only one bulb needed replacing) and part was cheap. Delivery driver threw it over my garden fence destroying some of my wife's plants though and it was raining (not good for cardboard).”

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Posted 6 years ago

“Great communication with the company”

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Posted 6 years ago

“Stillwaiting for headlamp from wwwheadlampdirect.co.uk that doesn't appear to exist but did take my money??”

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Posted 6 years ago

“Ordered a door for a Toyota Prius - was told by the supplier that it was in perfect condition - arrived with 2 small dents. I don't know if this was an issue with the supplier or the courier but I think it is something that need to be addressed by the umbrella organisation (the web site)”

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Posted 6 years ago

“When part was ordered I paid for it only to get a phone call days later to say more money was needed because it was outside mainland Britain and delivery was terrible said it was coming on certain day and had to be signed for took day off work only to be told it wasn't coming till next day was told to late”

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Posted 6 years ago

“Eventually got the item”

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Posted 6 years ago

“Not bad but also not the best...”

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Posted 7 years ago

“Parts Gateway put us in touch with a supplier for a parcel shelf needed for our 2011 Vauxhall Astra Tourer Estate which was received promptly and in perfect condition BUT this was after the first attempt to obtain the above from another supplier namely The Mill Walk Garage who sent the incorrect model - they have accepted a return and have told us a refund is on its way after much badgering but refuse to refund the £26.53 postage it cost us to return the item - not happy with this at all as full correct details of the vehicle where provided and we do not feel it is our fault that the item had to be returned”

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Posted 7 years ago

“The idea works great. However it is only human to select the best price with reasonable delivery time. Anglia Salvage was that company, however: I ordered evening of the 8th Feb. No communication. Rang them on 16th Feb to be told there was a problem with first item so dispatched on that day. No further communication until email received on 22nd to say item dispatched ?? So not on 16th.!! Item finally received on 27th Feb. Good job I was not in a hurry!!”

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Posted 7 years ago

“Partsgateway did a good job of finding a supplier, but the supplier let both of us down. I received and email - part was dispatched, but hadn't been, when I chased tracking info, I was told the courier didn't call. When I chased tracking info following working day, I was told the part they had was faulty and had to get another one, this was a further days delay. I was promised a delivery refund, I haven't received this yet. When I finally got the part, it was very good, shame it took so long, this review could have been so much better.”

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Posted 7 years ago

“Product was faulty, refund received, after sales responded quickly”

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Posted 7 years ago

“Sent me wrong bumper sent me normal and mines a sport”

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Posted 7 years ago

“I’m not very pleased with my order, I ordered a chrome grill and I looked briefly at the parcel before I signed for it, but on a closer look after there were clips broken. Original order. (NSF CHROME KIDNEY GRILL FOR 2000 BMW 330 SEI E46 SALOON)”

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Posted 7 years ago

“We were fairly pleased with this bumper as the chrome was in good condition and it is a good price but it was very badly corroded on the inside and just about usable. My husband had to treat the rust by painting over it.”

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Posted 7 years ago

“parts arrived promptly”

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Posted 7 years ago

“Part eventually arrived & was as described but the deliverer refused group allow me to inspect the item before signing so I strongly suggest you change your disclaimer procedure as it's clearly ineffective !”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,413 reviews