PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,738 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of quotes however I didn't receive any documentation or receipt of purchase until I chased it up with the online query form even though payment was taken immediately. The part did arrive in good condition and well packaged although it was supposed to be next day delivery and took over 2 days.”

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Posted 9 years ago

“bought item on the site. but sometimes got no feed back from some of the sellers.”

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Posted 9 years ago

“Part supplied not complete . Haven't heard from any one ?”

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Posted 9 years ago

“Yes it was ok ????????”

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Posted 9 years ago

“Unfortunately only got one offer and when I received the part it was wrong,Still waiting for a reply from the seller”

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Posted 10 years ago

“The service from PartsGateway was good, although the supplier of the part I required, despite the glowing reviews, was not great. Whilst accepting that mistakes happen - the part was not right, and even if it had been correct, was not in a good condition (I couldn't have used it). With the detailed information provided, it's hard to see how they got it wrong. No response yet from the supplier, although I have now managed to obtain the part myself. Perhaps it would help if the part supplier sent a photo via PartsGateway (as they do on Ebay), plus any relevant part numbers before the customer completes the order and sends the payment, saving everyone time and courier fees.”

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Posted 10 years ago

“The part came very quickly but it did not fit is there a way of making sure you send the right !”

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Posted 10 years ago

“Delivery was fine. Product was ok. Was expecting better condition.”

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Posted 10 years ago

“Item ok but, did not arrive until after I had left for my holidays. Item given to my neighbour. Part correct but, I should have checked that it was second hand as I have tried to find a company that stocks a brand new left hand (nearside) headlight cluster for my Honda.”

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Posted 10 years ago

“Part arrived quickly but the garage told me the part was not worth putting on as just as worn as what was on . Disappointing”

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Posted 10 years ago

“Despite giving my car reg I have received 2 incorrect front grills. Returning them and getting a refund is very difficult!!”

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Posted 10 years ago

“Pity the first part sent arrived broken because of inadequate packaging.”

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Posted 10 years ago

“The product was poor and not as good as I expected, however further work help”

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Posted 10 years ago

“I haven't had my part yet how can I give a review”

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Posted 10 years ago

“When part arrived it was scratched in several places (though most were able to be buffed put). Yodel driver refused to let us check the part on delivery, despite receiving an email from you saying it had to be checked before accepting delivery.”

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Posted 10 years ago

“The parts were of good quality when they finally arrived, the courier Yodel were absolutely useless and made no real attempt to locate our address Quarry Motors were helpful but a 10 day delivery is just too long”

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Posted 10 years ago

“Communication v poor, other than that ok.”

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Posted 10 years ago

“arrived promptly however was smoked glass and doesn't match other lamp therefore a little disappointed”

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Posted 10 years ago

“Supplier promised "used but in good working order" but - a: sent goods to wrong address and b: parts were no better than the ones I had removed. For £24 I can't be bothered to return them so simply won't use this supplier again. Also I am a Mercedes Benz owners club member so will review this " specialist used Mercedes parts dealer" among my fellow members.”

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Posted 10 years ago

“Parts did not arrive in advised time scale, after contacting seller the parts still did not arrive in when advised. Was advised to inspect the parts and not to sign for or accept if damaged, or allow delivery person away until goods were inspected, but the goods were delivered by post and no signature was required so postman had no reason to wait. When inspected the goods had been damaged but not in transit, damage was done prior the goods being packaged. Some one has tried to dis-assemble the switch /number plate light contact moulding from the body moulding and in the process has broken the switch moulding in 3 places, they have then put it back together and in the process have further damaged the contacts on one of the number plate light bulb holders. (Sheer incompetence!) Suffice to say on this experience, I will not be using this supplier again, and I would not advise anybody else to do so. But on contacting seller they were very understanding, they asked for pictures of the damaged goods and are going to send a replacement out today. Hopefully this will turn out well in the end. Colin Jamieson 13-5-16”

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Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,738 reviews