PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,414 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful to be able to locate the parts using car reg number. Provided a lot of offers. Selected part was delivered within 2 working days.”

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Posted 5 years ago

“Yes it all worked well part was delivered well wrapped up however there was a small bit of damage to a corner but apart from that all ok”

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Posted 5 years ago

“fast efficient service. Will use again”

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Posted 5 years ago

“Nice and easy to use”

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Posted 5 years ago

“A useful service, easy to use and a prompt response.”

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Posted 5 years ago

“very happy with service thank you”

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Posted 5 years ago

“Very quick to respond to my request , part received was well wrapped to prevent damage , all round good service , definitely use again”

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Posted 5 years ago

“No issues. All good.”

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Posted 5 years ago

“Company very helpful and item is great (hopefully it fits- will know later, being fitted today!), it did however take a while to get to us”

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Posted 5 years ago

“The search engine worked well, took me to a good supplier who knew just what I wanted, gave a good service at a good price. What more can you ask.!”

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Posted 5 years ago

“good helpful service”

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Posted 5 years ago

“Got the necessary part quickly and easily, also got a good price.”

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Posted 5 years ago

“Quick sevice”

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Posted 5 years ago

“A useful site, which referred me to several suppliers of the part I needed (a van wing mirror, snapped off by a hit-and-run driver). I chose a supplier, and ordered the part that was offered, by phone. As my van is some years old, a 'used OEM' part was acceptable. I had arranged with my garage for the part to be sent direct to them for fitting at an already arranged van service. The supplier required payment by bank transfer, which was I suppose understandable as it was not being sent to a card-registered address. However, when I had paid by bank transfer I had a call from the supplier to say the 'used OEM' part being offered was too damaged to be usable, and all they could supply would be an aftermarket new version, at about £25 more. That made their original bid very uncompetitive by comparison with other offers, but as they had my money I had little choice but to order the expensive item. This was sent efficiently, very well wrapped, and my garage were able to fit it without any problems. So the experience was 'good in parts'. However, although the extra cost is not a real problem, I do not think that suppliers using the Parts Gateway system (which is, in itself, useful and efficient) should advertise, offer and take payment for an item which they then disclose is in unsaleable condition. Please do not identify me in this review.”

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Posted 5 years ago

“thank you for the service”

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Posted 5 years ago

“Hi, My recent purchase was good and fits well with slight adjustment, the only slight disappointment was that the window motor was missing. Thanks”

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Posted 5 years ago

“Ordered a replacement boot mat/carpet for a Focus on 31st Dec, it arrived on 4th Jan which is not quite next day but considering the holiday perfectly ok. The mat was would could be expected from a used item so for the price it was great.”

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Posted 5 years ago

“I obtained the mirror that I needed at a fair price and the delivery was fast - bearing in mind that it was around Christmas.”

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Posted 5 years ago

“I can’t review them at present as I am still waiting for the item to arrive. The personal however have been extremely helpful and professional.”

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Posted 5 years ago

“Excellent service , let down by the courier , who disappeared before I had time to check the goods , but I will be using you again.”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,414 reviews