PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,044 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,044 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately part got delayed. Once informed part turned up rapidly. Good service, good quality part”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“My first experience of using this service. Well pleased and went smoothly. I would recommend them to anyone and would not hesitate to use again. Thank you”

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Posted 5 months ago

“I was looking for a part for my old car and PartsGatewayLtd found two suppliers - an efficient service which I will use again”

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Posted 5 months ago

“The only criticism I have is that your computer system didn't know where Guernsey Channel Islands was and didn't add the postage charge, the wing mirror would have sat there awaiting collection if I hadn't phoned to pay the postage. The member of staff I spoke to was brilliant and had a very good sense of humour.”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“Part arrived as specified within 2 working days”

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Posted 6 months ago

“Finally got part I required after 2 firms had to refund my money as one didn't have part and the other had already sold part. Happy with service.”

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Posted 7 months ago

“Arrived as advertised and quickly. Many thanks”

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Posted 7 months ago

“Great service”

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Posted 7 months ago

“Order not completed still waiting for part to be delivered”

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Posted 7 months ago

“Very happy with the ease of sourcing my part. And how helpful the dealer was.”

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Posted 7 months ago

“Great site, I finally got the part I was after (wing mirror for VW Estate) The reason for the 4 stars is that despite putting my exact car details in, I had several mirrors sent that didn't fit. So it cost time and postage to send them back. I suggest making sure you find and mention your VIN when corresponding with anyone about parts. Overall satisfied and would use it again.”

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Posted 9 months ago

“2 transactions both easy and quick as well as reasonable prices. Descriptions leave a little to be desired i.e. re colour, given car age and colour being supplied.”