PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,413 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part received and fitted thank you for service The only let down was delivery but I think that was down to Royal Mail”

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Posted 6 months ago

“Cheapest quote. Delivery delayed.had to ring them back to chase the order.”

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Posted 6 months ago

“Ordered a used sunvisor for my Ford Tourneo Connect which was delivered within three working days and fitted perfectly. I was slightly concerned when my payment appeared to be made to an personal rather than a business account but my concerns proved to be unfounded”

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Posted 8 months ago

“No mess, easy ,to do ,parts came quickly. Very pleased overall.”

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Posted 8 months ago

“Very nice people, but after having said they would deliver the following day if I ordered straight away & charging me £12 for the privilege, they called back to say they missed the post & it woud be the following day. Having asked them to refund the £12 next day delivery charge he agreed, but made it sound like I was being petty. I'm glad I did ask though as the parcel arrived 3 days later and to the wrong address. The part itself is fine though.”

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Posted 8 months ago

“We were very pleased with the price and condition of the Corsa tail light thank you for your service”

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Posted 8 months ago

“All but one of the ordered parts arrived on time but had to contact the seller about the last one They had forgotten to add it to the parcel. They quickly resolved the problem without extra postage. Thank you.”

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Posted 9 months ago

“over all very good but did buy a part that was falty havent goot money back yet had to gp to bank to help”

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Posted 9 months ago

“Excellent service and quick delivery but the wrong part.”

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Posted 9 months ago

“Great response and great prices would have given 5 stars but the mirror came dirty and wet so needed a good clean”

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Posted 9 months ago

“I received my wiper and arm but there was no wiper balde locker. Otherwise, good”

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Posted 9 months ago

“I initially had an issue with the first item I purchased from a dealer who after accepting my oayment informed me that the pricw givenwas actually for one item and not the pair advertised and invoiced for.The also added an extra deluvery surcharge. I asked that dealer to cancel the order and refund so that I could make another request and the dealer put up the price again. I decided instead to buy my part from NIrro in Chelmsford and I am very happy with their service. I could not find an explanation your website about howyour member sellers are vetted.”

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Posted 10 months ago

“Provide a Good information to help buyers in”

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Posted 10 months ago

“Very good”

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Posted 11 months ago

“Very good thank you. Good attention and excellent communication links”

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Posted 11 months ago

“All good, very helpfull sent hotos and replied quickly after i snet mine back to confirm correct part”

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Posted 1 year ago

“Efficient process. Delivery was longer than expected, probably the bank holiday. Frame of seat belt was bent at b-c post bottom fixing. I straightened it.”

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Posted 1 year ago

“Used Partsgateway a few times and they have always been able to find me the parts..”

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Posted 1 year ago

“no problem at all with Parts Gateway excellent service especially when I chose the wrong part, they called to confirm and corrected the order. I would gladly recommend them.”

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Posted 1 year ago

“item received and installed and working fine”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,413 reviews