PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,741 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good thanks I got the parts”

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Posted 10 years ago

“APART FROM A LACK OF COMMUNICATION WITHIN THE DISPATCH DEPARTMENT THE ITEM REQUESTED TOOK TWICE AS LONG TO ARRIVE, BUT ONLY THEN FOLLOWING A PHONE CALL. THE ACTUAL PART WAS GOOD VALUE.”

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Posted 10 years ago

“The supplier : Delivered my engine not wrapped up, damaged to the filters resultingly. The deliver drivers were high on weed, leavin the engine also smelling of it too, parts missing from my purchase, unable to speak to the manager on numerous occasions : defiantly do not recommend engine components!!!”

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Posted 10 years ago

“Was quick service how ever was not the rite part it did come from a Skoda Octavia but was not the vrs box”

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Posted 10 years ago

“Wrong part sent to long for delivery and cost to much to send the part back , I had to buy anew part so I could travel back home from Reading which was a day longer than plans”

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Posted 10 years ago

“Your make an offer facility is not helpful as when you do ask your told that's the price take it or leave it .Apart from that can usually get what I want from either yourselves or 24/7”

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Posted 10 years ago

“Parts were sent very quickly, so this is no reflection on the supplier, however I've yet to receive the part as an attempted delivery was made and missed, so tried to reschedule another date for delivery with the courier and their site is not working 100% to use this facility, despite using their contact us form from the site on 2 separate occasions I'm yet to hear back from courier.”

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Posted 10 years ago

“Friendly service. Parts arrived ok. Glovebox was fine but wipers poor tho' described "good as new".”

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Posted 10 years ago

“That gearbox did fit my needs but have to use a navigator to see the speed I am travelling in as it was a bit different”

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Posted 10 years ago

“Quick way to contact people with the items you want. Make sure parts are right because you cant return them if it's wrong.”

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Posted 10 years ago

“Not very happy. Asked for an osf mirror in silver for my kia, TXD sent me one out in black. I phoned them saying i asked for one in silver he replied they send any colour out. The quote stated silver. I was told to send it back AT MY OWN COST not very happy”

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Posted 10 years ago

“Never stated the part I was receiving was second hand! But!...problem sorted! Suppose some warranty is better than none! Part did arrive prompt!”

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Posted 10 years ago

“Was able to get part for about a quarter of cost of new part????”

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Posted 10 years ago

“Delayed delivery was quickly corrected after a phone call. However a drivers side wing mirror was received instead of a passengers side one and had to be returned and replaced. I am disappointed with the replacement which is damaged and in poor condition. Hardly what I was expecting”

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Posted 10 years ago

“Nice enough people, deliveries OK, but unfortunately wrong part delivered on two separate occasions re: teeth size on ABS ring & spline count on drive shaft.”

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Posted 10 years ago

“I am sure this site is fantastic I just think I was very unlucky with the part that we ordered from a breaker who sent us the wrong part for my daughters car and now will not collect or refund the item. So for me I do not think I would order via this site or any other site I would prefer to source locally to avoid all the problems that we are having now.”

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Posted 10 years ago

“Ordered part spent £65 at garage getting it stripped down only to find part was useless as more rust then one I had bushes were gone and could be replaced but for a lot but generally couldn't use it complained and got a full refund which due to Christmas was ages but still out of pocket £65”

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Posted 10 years ago

“Using the parts gateway site is easy. Dealing with the sellers can be a nightmare. Terrible customer service when you are spending a lot of money is not what I expect, but sadly was my experience. Trading standards soon to be on speed dial I fear.”

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Posted 10 years ago

“I didn't order any parts”

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Posted 10 years ago

“Ordered an oil dipstick which turned out to be the wrong size but received a refund quite promptly when i returned it to Heybrooke auto parts .Staff on the phone were always helpful .”

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Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,741 reviews