PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,486 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst parts gateway were quick and easy to use. The supplier was slow and didn't fulfill my order as I would have expected. I paid for a back seat for a vauxhall corsa and expected to receive the whole seat. Not half of one. I would not use parts gateway again.”

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Posted 9 years ago

“Although I had wrong parts sent the supplier was very good and gave a refund with no fuss at all. Sent some parts foc .....they wrong to lol?l”

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Posted 9 years ago

“The fuel tank that was sent to me was the wrong part. When l spoke to nottingham ford about this issue l was told that there was no way it could be as all fuel tanks from 2002 were a standard fit. Even though this tank did not fit my car. I am now stuck with a tank that's not needed with a no returns policy. I will sell it on ebay and not use this company again.”

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Posted 9 years ago

“Felt that the small part (side indicator repeater) was overpriced and in poor condition. It was also found to be the wrong part but not worth the hassle of returning.”

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Posted 9 years ago

“I found it very hard to get an answer from CWS on the simple question of the colour of the seat they were offering for sale. See trail on web site enquiry for clear evidence of one way traffic. When I finally got an answer, I agreed to buy what they were offering. The request was clearly made for a driver's seat to fit a 1998 Discovery. What CWS sent me was a 1997 version, which I took to my garage who found the seat that CWS had provided was impossible to fit, especially as there was no point on the seat provided to attach a safety belt. I phoned CWS who seemed to imply that it was my fault, but the enquiry clearly states the seat is for a 1998 version. I am returning the seat to CWS as not supplied correctly and I expect a full credit once they have received it.”

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Posted 9 years ago

“Hello I have ordered the engine with 69 thousand miles with 90 days guarantee mechanic fitted the engine but it doesn't work. It would great if I can get my money back please ?? Text me on 07931131916 thank you edgar.”

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Posted 9 years ago

“The whole process is a good idea I think. However, when you put ALL of your car details in you expect the companies that respond to send you an item that ACTUALLY fits your particular car. This did not happen in my case. I was sent a part that did not fit my car, nor would it fit my fiancee's (she just had a newer year). They did ask for a photo of the part on my car, but you shouldn't need to do this as they had all the car information. I then sent the part back in original packaging (which was very good), signed for. But I spent ages trying to get a refund. You would send messages and wait ages for someone to reply back to you. 5 weeks later, because of chasing I got my refund. I may use Partsgateway again, but definitely not use the the company that cocked up (Johnsons Vauxhall Spares).”

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Posted 9 years ago

“The part sent was incomplete and was not correct for the model of my car! I had to buy new as I needed the car.”

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Posted 9 years ago

“Part ordered via PayPal and all seemed to go ok. About 3days later, I got a message saying that there was no name on the delivery address. Not so, I've had several items delivered in the last month to the same address with no problem. I eventually received the item almost 2 weeks after ordering. That also takes into account non-working days.”

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Posted 9 years ago

“Wrong parcel shelf was sent . Returning to supplier.”

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Posted 9 years ago

“Part came 2 days later than quoted and one of the anti link bars was damaged and had to be replaced. Overall poor service”

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Posted 9 years ago

“received item damaged and had no explanation from company”

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Posted 9 years ago

“Hi have not fitted this item yet as all moving parts are not moving I am trying to free them off I am considering sending it back john”

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Posted 9 years ago

“Ordered 8 days ago and still waiting for part too be delivered,when I contacted vauxcentre too see where it was they told me they don't know as it is coming direct from supplier,they told me they have sent an email too the supplier and I'll have too wait for a response.”

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Posted 9 years ago

“Had to keep chasing supplier for an update then received wrong item and spent another day chasing supplier who couldn't rectify the problem, I had to go to a different supplier and pay again for the correct item now I'm left to chase for a refund very frustrating”

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Posted 9 years ago

“NOT HAPPY WITH 3 DAY DELIVERY, ORDERED EARLY MONDAY, NOT EVEN DISPATCHED UNTIL TUESDAY, ONLY USED THEM BECAUSE SAID 1/2 DAYS DELIVERY, AND NEEDED PART DESPERATELY IN THAT TIME, WOULD NOT USE THE SERVICE AGAIN!!!!!!!”

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Posted 9 years ago

“i did not get what i clearly asked for i only received half of my order but paid in full for what i thought i was going to get i will not be using this supplier in the future”

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Posted 9 years ago

“I missed first delivery, 8th February, left the card in my letter box saying please leave the parcel by the front door, four days later no delivery or email saying when the next delivery will be.”

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Posted 9 years ago

“Great idea, good search system (which could be improved if messages sent by me could be copied to my normal email files).Parts found and payment accepted no problem. Parts didn't arrive. Request for feedback and recommendation arrived though. Requested explanation or refund. Got refund. So far disappointing, but hey, life can be. Then got email from French Car parts with new dispatch date. Waited( 'cos I don't expect the parts for free) but nothing further happens. So to sum up, Parts Gateway, Great idea. French Car Parts....(shrugs Gallically and spits).”

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Posted 9 years ago

“Ordered part 4/1/16.emailed again on Saturday 9/1/16 enquiring as to why haven't received item,have not had a response !”

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Posted 9 years ago

PartsGateway Ltd is rated 4.6 based on 10,486 reviews