PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,414 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“there seems to be no way of checking the offers that come back via parts gateway against the various suppliers web sites so you cant see exactly what the offer is for - this might not matter if the item is very specific but when you are purchasing something like break pads you need to know if they are coming with replacement bolts etc and this cant be done easily”

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Posted 8 years ago

“parts gateway need to look at the suppliers they receive quotes from. The quote/price i paid through parts gateway was different to the invoice i received from the part supplier. A difference of £20 which they put down to a admin error and were very rude and completely reluctant to supply the part for the price on invoice. In other words they sent me an invoice for a sale if it was from there premises and not through parts gateway. It is obvious they are increasing there prices on parts gateway including postal costs. In future i will be contacting the supplier direct for there best price.”

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Posted 8 years ago

“the part was inconpleat”

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Posted 8 years ago

“Delivery offered was free. Ordered part Sunday arrived Friday. Would have happily paid more for faster delivery.”

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Posted 8 years ago

“Still not received my part from 13/7 it's the 20/7 now.”

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(Anglia 4x4) - Posted 8 years ago

“Quick delivery, the coil pack I received was in Bad condition although works ok. Was expecting a better standard of product.”

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Posted 8 years ago

“The delivery was really really long, No help at all from the suppliers. Do not recommend”

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Posted 8 years ago

“Purchased replacement Power sterring pump for a Volvo V70, price was good, delivery efficient, shame the part was faulty and was no use ! Sent back for a full refund, but of course this does not cover the time & labour, now of having to do the job twice !!!”

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Posted 8 years ago

“Box arived to big for the size of component and open at one end the postman had to keep it upright to keep it in. Switch fitted it seams ok.”

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Posted 8 years ago

“The part I ordered was not delivered to me because the driver was unable to access my lane. He did attempt to leave a message on my answerphone, but I did not receive it until much later when I gained a signal. In the end I had to chase the order and was put in touch with the driver, who had signed for the part himself and had been driving the part around for a week. The issue was that when I contacted Parts Gateway ( who very quickly tracked the driver down) it appeared that the part had been delivered to a neighbour. It took my husband an hour to visit all the neighbours in our rural vicinity. Of course, none had received the parcel. We collected the part from the driver himself. In total, this took a week, during which I have been driving without a wing mirror, I think this is unacceptable service and would be reluctant to use this service again. Hilary Owen”

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Posted 8 years ago

“I ordered two different parts for my car from two different companies and both sent me the wrong part ....took over a week to get the part i needed and the second part i ordered was wrong cos it was for the wrong side of the car and it was broken and wasn't fit for purpose , So once again took me over a week to get the part i ordered ...I give them my car details and i asked them first to see if they did have my car part in stock and on the second order i did the same and told them which side of the car i needed the part for and they both got it wrong .....”

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Posted 8 years ago

“Part excellent but delivery took 3 days when advertised as next day delivery !!!! Not happy”

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Posted 8 years ago

“Everything I've searched for on here I have managed to buy elsewhere for half the price quoted on here. My latest item was a car rear bumper, best quote here was £85 highest price £450 I managed to buy it for £55 delivered. So I can't really write a review, because I never actually bought anything. This site always has a good selection of car parts, but always too expensive, if sellers lowered their prices I'd probably buy off here.”

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Posted 9 years ago

“Supplier got my postcode wrong and took 3days to sort out before delivery.”

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Posted 9 years ago

“Did write a reply to your web site stating that part you sent was wrong one you sent had all bulb holders as p21w but my one requires top bulb being a py21w”

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Posted 9 years ago

“unfortunately the light sent was the wrong light that was not for my car”

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Posted 9 years ago

“Have no issues with parts gateway their part went very well and numerous quotes were received. I chose one and now very sorry I did. The part supplied was not for the correct model year (the year and model were very clear on the quote). The supplier eventually refunded the original price, but I have been left to pick up the return cost some 25% of the original cost. Will not use Parts Gateway again, and would recommend anyone who does to use with caution.”

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Posted 9 years ago

“I was sent the wrong part but was refunded very quickly....no quibble.”

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Posted 9 years ago

“Whilst parts gateway were quick and easy to use. The supplier was slow and didn't fulfill my order as I would have expected. I paid for a back seat for a vauxhall corsa and expected to receive the whole seat. Not half of one. I would not use parts gateway again.”

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Posted 9 years ago

“Although I had wrong parts sent the supplier was very good and gave a refund with no fuss at all. Sent some parts foc .....they wrong to lol?l”

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Posted 9 years ago

PartsGateway Ltd is rated 4.6 based on 10,414 reviews