PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,738 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered part come with slightly broken edge due to lack of care while moving/carying/packing. I fixed it by using tape, but it should not be like that.”

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Posted 9 years ago

“I ordered and paid for a radiator front grill for an Audi A3 2008. It had been described as sound but surface scratches. It arrived well packed and bubble wrapped with no marks on the exterior to indicate any collision or mis-handling. On unwrapping it had five of the grilles broken on the lower section which were not fresh damage. Very unhappy. It cost me £12.70 to return it and a promise of a refund of the purchase price in two days of receiving it back.”

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Posted 9 years ago

“I have not received my part yet”

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Posted 9 years ago

“Bought 2 headlights of red 4x4 phil who phoned me sent me pictures,looked in perfect condition,when they arrived on one of the lights one of the bottom btackets was broken off and on of the top ones,emailed phil the pictures and phoned him said he was gonna phone me back and sort it,he never did!! so not very happy”

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Posted 9 years ago

“I bought a front wing. I was informed that it was in 'very good condition' with only a couple of scratches on it. This didn't make any difference to (because it was being resprayed) However it arrived with 3 big dents in it, causing more work.....and money. I will NOT be using this company again.”

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Posted 9 years ago

“I expected that because I had entered my reg no. and the correct vehicle was specified, that the parts offered would be for that vehicle! I made a choice, placed an order but the part delivered was wrong. I contacted the supplier who provided the address to return it too and would refund my payment, but have not thus far offered to refund postage, which means I will be £8 out of pocket. The company advised that the Parts Gateway system was still on trial and could not be relied upon to provide the correct parts. I am sure there are 2 sides to this story but it is clear that for whatever reason the Parts gateway cannot be trusted and any parts should be checked direct with the supplier before purchase.”

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Posted 9 years ago

“Product arrived wrapped up DIRTY OILY BUBBLE WRAP WITH A CHIP ON THE LOWER PART OF CLASS .Had to clean fog light prior to fitting would of returned item but needed it for M O T”

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Posted 10 years ago

“there seems to be no way of checking the offers that come back via parts gateway against the various suppliers web sites so you cant see exactly what the offer is for - this might not matter if the item is very specific but when you are purchasing something like break pads you need to know if they are coming with replacement bolts etc and this cant be done easily”

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Posted 10 years ago

“parts gateway need to look at the suppliers they receive quotes from. The quote/price i paid through parts gateway was different to the invoice i received from the part supplier. A difference of £20 which they put down to a admin error and were very rude and completely reluctant to supply the part for the price on invoice. In other words they sent me an invoice for a sale if it was from there premises and not through parts gateway. It is obvious they are increasing there prices on parts gateway including postal costs. In future i will be contacting the supplier direct for there best price.”

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Posted 10 years ago

“the part was inconpleat”

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Posted 10 years ago

“Delivery offered was free. Ordered part Sunday arrived Friday. Would have happily paid more for faster delivery.”

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Posted 10 years ago

“Still not received my part from 13/7 it's the 20/7 now.”

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(Anglia 4x4) - Posted 10 years ago

“Quick delivery, the coil pack I received was in Bad condition although works ok. Was expecting a better standard of product.”

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Posted 10 years ago

“The delivery was really really long, No help at all from the suppliers. Do not recommend”

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Posted 10 years ago

“Purchased replacement Power sterring pump for a Volvo V70, price was good, delivery efficient, shame the part was faulty and was no use ! Sent back for a full refund, but of course this does not cover the time & labour, now of having to do the job twice !!!”

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Posted 10 years ago

“Box arived to big for the size of component and open at one end the postman had to keep it upright to keep it in. Switch fitted it seams ok.”

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Posted 10 years ago

“The part I ordered was not delivered to me because the driver was unable to access my lane. He did attempt to leave a message on my answerphone, but I did not receive it until much later when I gained a signal. In the end I had to chase the order and was put in touch with the driver, who had signed for the part himself and had been driving the part around for a week. The issue was that when I contacted Parts Gateway ( who very quickly tracked the driver down) it appeared that the part had been delivered to a neighbour. It took my husband an hour to visit all the neighbours in our rural vicinity. Of course, none had received the parcel. We collected the part from the driver himself. In total, this took a week, during which I have been driving without a wing mirror, I think this is unacceptable service and would be reluctant to use this service again. Hilary Owen”

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Posted 10 years ago

“I ordered two different parts for my car from two different companies and both sent me the wrong part ....took over a week to get the part i needed and the second part i ordered was wrong cos it was for the wrong side of the car and it was broken and wasn't fit for purpose , So once again took me over a week to get the part i ordered ...I give them my car details and i asked them first to see if they did have my car part in stock and on the second order i did the same and told them which side of the car i needed the part for and they both got it wrong .....”

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Posted 10 years ago

“Part excellent but delivery took 3 days when advertised as next day delivery !!!! Not happy”

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Posted 10 years ago

“Everything I've searched for on here I have managed to buy elsewhere for half the price quoted on here. My latest item was a car rear bumper, best quote here was £85 highest price £450 I managed to buy it for £55 delivered. So I can't really write a review, because I never actually bought anything. This site always has a good selection of car parts, but always too expensive, if sellers lowered their prices I'd probably buy off here.”

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Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,738 reviews