PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,738 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

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4.6

Based on 10,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT HAPPY WITH 3 DAY DELIVERY, ORDERED EARLY MONDAY, NOT EVEN DISPATCHED UNTIL TUESDAY, ONLY USED THEM BECAUSE SAID 1/2 DAYS DELIVERY, AND NEEDED PART DESPERATELY IN THAT TIME, WOULD NOT USE THE SERVICE AGAIN!!!!!!!”

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Posted 10 years ago

“i did not get what i clearly asked for i only received half of my order but paid in full for what i thought i was going to get i will not be using this supplier in the future”

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Posted 10 years ago

“I missed first delivery, 8th February, left the card in my letter box saying please leave the parcel by the front door, four days later no delivery or email saying when the next delivery will be.”

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Posted 10 years ago

“Great idea, good search system (which could be improved if messages sent by me could be copied to my normal email files).Parts found and payment accepted no problem. Parts didn't arrive. Request for feedback and recommendation arrived though. Requested explanation or refund. Got refund. So far disappointing, but hey, life can be. Then got email from French Car parts with new dispatch date. Waited( 'cos I don't expect the parts for free) but nothing further happens. So to sum up, Parts Gateway, Great idea. French Car Parts....(shrugs Gallically and spits).”

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Posted 10 years ago

“Ordered part 4/1/16.emailed again on Saturday 9/1/16 enquiring as to why haven't received item,have not had a response !”

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Posted 10 years ago

“UNFORTNATELY MY PART WAS WRONG ONE I HAVE SPOKEN TO SELLER YOU NEED TO GIVE SELLERS MORE INFO UNLESS THEY ARE GIVEN FULL REG THEY CANNOT KNOW IF THEY SENDING RIGHT PART”

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Posted 10 years ago

We are sorry to hear you did not receive the correct part from Bolton Van Breakers. Please note the seller has access to all of the details from the vehicle registration lookup which combined with their knowledge would identify the correct part. If the seller does not refund you or dispatch a replacement, please contact PartsGateway support.

Posted 10 years ago

“Expected new part. Second hand arrived and gloss and not Matt as required. Quarry motors re sent quote which stated used part. This was not on original quote which I still have. desperately needed part so changed cover over and used supplied. I would never pay that for used and do not use used parts normally. Parts gateway has not repomed to my comments I cannot recend them for new parts as required.”

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Posted 10 years ago

We are sorry to hear you were not happy with the part supplied by Quarry Motors. The sellers quote clearly states "Condition (Used Genuine/OEM)". This seller has only sent you one quote as the system does not allow for changes to existing quotes without creating a new Enquiry ID. With regards PartsGateway support, on 19/11/2015 15:41:33, we sent you the following response:- "Hi, As per the the previous response to your support message, the quote from Quarry Motors states "Condition (Used Genuine/OEM)". In future please read the details of the quotes sent you. Regards User Support www.partsgateway.co.uk" This is 8 minutes after you contacted us.

Posted 10 years ago

“The reason that I have given a poor rating ,is that the parts that I was sent was the wrong ECU kit.and I had to send the parts back at my expense.it cost me additional 12.98. I have spoken to Leeanne @ heybrook autos and she agreed that I would be refunded my money.”

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Posted 10 years ago

“Got sent the part but it was wrong. For drum brakes not disk brakes. Retailer unwilling to pay for sending back. Meanwhile my mechanic had found a correct part and ordered it because we needed to get a move on. Result: I'm out of pocket. Retailer agreed to give me a refund less his cost for the part (£16). Still out of pocket. Impossible realistically to have a procedure which insists customer signs on receipt of goods. With spare car parts the mechanic can't tell if the part is correct until he's unpacked it and fitted it (tried to fit it) onto the car. Not my words, the mechanic's words. How many frustrated customers like this out there?”

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Posted 10 years ago

“I received the wrong part and have not had a reply to my email”

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Posted 10 years ago

“Ordering and Delivery of rear light assembly from Nottingham Ford Dismantlers was prompt. Part received by courier. (When opened from heavy wrapping it was not acceptable as it was heavily discoloured, no match for opposite side light unit. Even garage remarked they would not advise fitting it), The Email from NFD advising that it should be inspected whilst the courier waited arrived near delivery time or after he had gone. I explained and described my concerns on next day Friday 23rd Oct. They advised me to return it via their courier, which they would arrange. After several phone calls requesting the collection to be made I am still waiting for the part to be collected and money refunded in accordance with agreement.”

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Posted 10 years ago

“Part was not really fit to put on the vehicle”

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Posted 10 years ago

“Delivery wasnt on time but other than that i cant complain just wouldnt need to be in a panic.”

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Posted 10 years ago

“The door check strap that I received was filthy and very badly worn, I will be very surprised if it lasts very long, if this is the standard the company's you represent hand out parts in that condition then the feed back will be not very good, next time I will go and get the parts myself from a local dealer at least I'll be able to see what I'm getting.”

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Posted 10 years ago

“The reason I put poor was you put I needed a brake caliper not so the other order what went pear shaped passenger airbag loom for 2012 clio RSC sent me one for a 2013 then after seven phone calls I spoke to the manager kierran then said I gave the wrong year as you know I gave 2012 it has now cost me 13 pounds in postage for a article I did not order”

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Posted 10 years ago

“Brilliant on delivery of part ONCE it came into stock, some 10 days. However from 'phone call offering the item it rocketed in price from £56 to £85. Far more than if I'd obtained from my usual source. For this I would have had to await their stock order delivery. In the long term this is exactly what the situation was with supplier. Disappointed!!!! B.Patrick, Quadrifoglio Verde”

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Posted 10 years ago

“Searched for a headlamp for a renault messenger. They said they had that part. When delivered it was a headlamp for a renault traffic. Totally different headlamp. Just cost me £13 to send it back. Not happy.”

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Posted 10 years ago

“Delivery of the card reader was quick and on time, I opened the parcel before I signed for it as requested. The card reader was fine but it didn't occur to me to take out the card from the reader. When I got home and took the card out of the reader it's insides were rattling about so I wasn't surprised that it didn't work. I then sent the card away to another company for repair and it still doesn't work. I've paid £35 for the reader and another £28 for the card repair and I'm no further forward.”

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Posted 10 years ago

“PART SENT WAS WRONG COLOUR.STILL AWAITING FOR A REPLACEMENT PART WHICH THEY TOLD ME THEY WOULD SEND UP TO ME.”

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Posted 11 years ago

“I ordered a light fitting with the auto direction adjuster inside , the fitting that came did not have this , It hasn't stopped me using it though , but when you are restoring a classic car authentic correct parts are the most important part of the whole restoration”

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Posted 11 years ago

PartsGateway Ltd is rated 4.6 based on 10,738 reviews