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PartsGateway Ltd Reviews

4.6 Rating 10,038 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

4.6

Based on 10,038 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PartsGateway Ltd 5 star review on 15th January 2024

PartsGateway Ltd 5 star review on 7th November 2023

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PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 18th April 2023

PartsGateway Ltd 5 star review on 1st March 2023

PartsGateway Ltd 5 star review on 22nd February 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts Gateway seemed to be a useful method of finding & getting the part I needed. Slightly disappointing was only getting 2 quotes. I went for the more expensive one as they could deliver 2 days earlier (the same pattern part) and time was a factor. But in the end they did not deliver any sooner than the cheaper option so - the jury is still out over whether the sevice is any good. This is not Parts Gateway's fault but that of the suppliers of the part. If all the suppliers on the Parts Gateway system don't honour their delivery promises then the service is questionable.”

Posted 2 years ago

“After approaching the cheapest supplier, he told me that this price did not include injectors and it was another £10.00, delivery was 2-3 days and turned up 4 days later.”

Posted 2 years ago

“From the start parts gateway could not get my car to match the private reg, even though I sold my previous car over 2 years ago, got sent a mirror from Ireland, cost me to send it back. Not happy”

Posted 2 years ago

“Part delivered on time as promised BUT not the right part despite statements that the compatibility would be checked”

Posted 2 years ago

“Part did not come as promised and my money was refunded into my account, however, I contacted designated vendor who promptly took my order and delivered next day.”

Posted 2 years ago

“I wanted to renew my aerial because the end casing had perished the cheapest way was to use your site (ID: 46952374) and the part I chose was about two thirds of the cost of a new one. I was disappointed to find that the one sent showed it was also somewhat perished so don't expect it to last much longer. So I can see it is not much point in using your site again”

Posted 3 years ago

“The part arrivedoes on time but did not fit”

Posted 3 years ago

“Bought a heater control panel from gateway arrived okay packaged well but one of the switches did not work so not really what I ordered”

Posted 3 years ago

“Unfortunatly wrong part desite inputing registration and driver side rear .ended up with passenger side newer model lights which are useless . Apart from that quick service and follow ups”

Posted 3 years ago

“I specifically asked if the headlight unit had all fixing points intact and was told they were; when the garage came to put it in they found two were missing so had to improvise.”

Posted 3 years ago

“Still waiting for delivery.”

Posted 3 years ago

“Not impressed with ultimate styling ordered a door mirror for kangoo van they had all the details of the van that where on log book ie registration etc and still sent wrong one then said it was my fault for ordering the wrong one and would not pay for the return so I had to pay for sign for return which is not what it said when I purchased it. will never use again.”

Posted 3 years ago

“Having emailed partsgateway about the packaging used and the possible condition of the parts required, I was assured that condition would be tip top. On arrival, the lamp cluster was packed ok. The lamp itself was not so good, the body of the unit was cracked and two of the lens clips/lugs were broken, (tip top ) certainly not. It also says that you have to sign for the package as damaged in the small print as no claim would be entertained, the driver had no provision on his handset to enable that request. Strange don't you think ?”

Posted 3 years ago

“good quick service most of the time, but a lot of there suppliers are 5* rated which i find untrue, many suppliers never deliver on time, and never supply invoices unless you chase them!”

Posted 3 years ago

“Dear sir. I ordered a rear wiper motor for my Skoda Octavia estate from DK salvage. This has not arrived. I contacted DK salvage and they told me that the part had been delivered to me on the 26th of June. I have not up till now received this part so, I am not very happy with the outcome. Sincerely John Nash.”

Posted 3 years ago

“Wrong item sent. The person I spoke to was courteous when I called but did not phone back as agreed. I called back again and went over the issue again and the correct item was to be sourced, but then a refund was issued without explanation. Better communication would have been appreciated, though I appreciate the no-quibble refund. Now back at square one in terms of the part I need.”

Posted 3 years ago

“The part was a very poor fit , it was suppose to clip on , I had to super glue it and pull it tight with a ratchet strap.”

Posted 3 years ago

“expected both sides but only got 1 side feel cheated.”

Posted 3 years ago

“Ordered a part, received an email from the company saying it had been dispatched, then received an email a day later saying I have been refunded, item was not sent out and no contact from the company to apologise or explain.”

Posted 3 years ago

“Unfortunately Huddersfield Volvo Breakers were not acceptable and the part (Headlight) was delivered in a dirty condition poorly packaged and a bulb that was not working.”

Posted 3 years ago

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PartsGateway Ltd is rated 4.6 based on 10,038 reviews