PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,574 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Ordered part using paypal. Good job as didn't receive confirmation from company. Left a few days but nothing. Rang the company who said I should have (No not in my spam folder) they checked told me despatched and the tracking number. Great service. Part arrived 2 days later. Part came as described well packaged. Fitted and works perfectly. Would have been 5 star if emails had been sent.”

Helpful Report

Posted 3 years ago

“The part ordered arrived on time and with no fuss.....unfortunately I had ordered the wrong part.....conversation with Adam who put me right with some great advice.....returned the part as instructed and received the appropriate refund. Awesome experience.”

Helpful Report

Posted 3 years ago

“Within minutes of logging in to Parts Gateway I was able to purchase the car part I required I have no hesitation in recommending Parts Gateway.”

Helpful Report

Posted 3 years ago

“First class service , well done”

Helpful Report

Posted 3 years ago

“Pretty poor to be fair people were ringing to say they had the part but when I wanted it they were saying they didn’t have one”

Helpful Report

Posted 3 years ago

“Parts arrived from Bradgate Motors on Sunday via Hermes- they were left on the front doorsetep before I had chance to answer the knock on the door to see the chap in a private car disappear down the street so not good from the carrier service BUT the parts were correct and complete and have now been fitted so delighted in that respect”

Helpful Report

Posted 3 years ago

“Very pleased with PartsGateway, needed a fuel pump found in about 30 mins ordered and arrived in two days. Now fitted and van back on the road 👍”

Helpful Report

Posted 3 years ago

“Absolutely terrible, they said that i would receivemy parcel in 1or2 days I'm still waiting and it's been over a week and still no goods, they said it was dispatched a week ago , I sent an email 3 days ago ask where was my parcel, I'm still waiting on a reply. My advice dont use them.”

Helpful Report

Posted 3 years ago

“Quality product exactly what I wanted. Delivery a little slow. Overall excellent!”

Helpful Report

Posted 3 years ago

“Very good communication, checked part number against registration of car etc, sent photos for me to confirm correct part. Delivered next day. Excellent customer service, will certainly use them again if the need arises. 10/10”

Helpful Report

Posted 3 years ago

“Not happy still not had my order”

Helpful Report

Posted 3 years ago

“we got the part today and it was the right one thankyou allthough it took a while in transit”

Helpful Report

Posted 3 years ago

“This business is quite good for parts etc it was happy to do business with a company that is up to date and run rate in the future if I need anything else I will come to you first thank you”

Helpful Report

Posted 3 years ago

“Amazing Service and great Prices ! Thanks so much and will certainly recommend”

Helpful Report

Posted 3 years ago

“part arrived well packed and on time”

Helpful Report

Posted 3 years ago

“PartsGateway found a supplier of the part needed quickly, and when it was available, it was sent quickly. I am happy with their service and will use them again.”

Helpful Report

Posted 3 years ago

“Excellent response to my inquiry for part for my car bought part I required with no problems at all”

Helpful Report

Posted 3 years ago

“No problems, first class service. The part ordered was as described, very well packaged. Will definitely use you service again. Gary.”

Helpful Report

Posted 3 years ago

“Very efficient. Good price for part which arrived well packaged.”

Helpful Report

Posted 3 years ago

“Am still waiting for my part which accordingly to an email was despatched a week ago”

Helpful Report

Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,574 reviews