PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,522 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 2 years ago

“Order not completed still waiting for part to be delivered”

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Posted 2 years ago

“Very happy with the ease of sourcing my part. And how helpful the dealer was.”

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Posted 2 years ago

“Great site, I finally got the part I was after (wing mirror for VW Estate) The reason for the 4 stars is that despite putting my exact car details in, I had several mirrors sent that didn't fit. So it cost time and postage to send them back. I suggest making sure you find and mention your VIN when corresponding with anyone about parts. Overall satisfied and would use it again.”

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Posted 2 years ago

“2 transactions both easy and quick as well as reasonable prices. Descriptions leave a little to be desired i.e. re colour, given car age and colour being supplied.”

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Posted 2 years ago

“Arrived and worked as described, no issues. Great service”

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Posted 2 years ago

“Would have been 5 star if the parts had been packed securely. An old Stella Artois box was not good enough. Parts fitted and working as expected”

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Posted 2 years ago

“Pront service at a very reasonable price”

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Posted 2 years ago

“Superb fast service and delivery”

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Posted 2 years ago

“Excellent value for money. A really prompt service.Thankyou”

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Posted 2 years ago

“Prompt quote -- best price - delivered within a couple of days-- wear and tear on replacement parcel shelf acceptable.”

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Posted 2 years ago

“Correct part swiftly at a good price and sent next day.”

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Posted 2 years ago

“Good thank”

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Posted 2 years ago

“Easy to find and use, and got to me on time and checked .”

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Posted 2 years ago

“First company took £40 from my CC through PayPal and refunded it later that day which meant I had to replace the following day which meant another day I was without my car, however the replacement item supplied was spot on and delivery was well within time quoted”

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Posted 2 years ago

“Quick delivery, easy to order and pay. You can speak to someone on the phone easily”

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Posted 2 years ago

“Only complaint part number on outside in white paint pen which was difficult to remove without scratching the part”

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Posted 2 years ago

“Very quick delivery but have not fitted yet”

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Posted 2 years ago

“I have ordered 2 parts over PartsGateway (3 orders) and the result was great in 2 cases, in the case of the 2nd part ordered there was an error and the part was not actually available, but once I got in touch a refund was swift. I'm glad I tried again as I got the part swiftly the next time and it worked fine.”

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Posted 2 years ago

“Although I received a wrong part at first, I finally received the right part within a day. I will but from this company again should I need a Renault part.”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,522 reviews