PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,599 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All but one of the ordered parts arrived on time but had to contact the seller about the last one They had forgotten to add it to the parcel. They quickly resolved the problem without extra postage. Thank you.”

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Posted 1 year ago

“over all very good but did buy a part that was falty havent goot money back yet had to gp to bank to help”

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Posted 1 year ago

“Excellent service and quick delivery but the wrong part.”

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Posted 1 year ago

“Great response and great prices would have given 5 stars but the mirror came dirty and wet so needed a good clean”

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Posted 1 year ago

“I received my wiper and arm but there was no wiper balde locker. Otherwise, good”

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Posted 1 year ago

“I initially had an issue with the first item I purchased from a dealer who after accepting my oayment informed me that the pricw givenwas actually for one item and not the pair advertised and invoiced for.The also added an extra deluvery surcharge. I asked that dealer to cancel the order and refund so that I could make another request and the dealer put up the price again. I decided instead to buy my part from NIrro in Chelmsford and I am very happy with their service. I could not find an explanation your website about howyour member sellers are vetted.”

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Posted 1 year ago

“Provide a Good information to help buyers in”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Very good thank you. Good attention and excellent communication links”

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Posted 1 year ago

“All good, very helpfull sent hotos and replied quickly after i snet mine back to confirm correct part”

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Posted 1 year ago

“Efficient process. Delivery was longer than expected, probably the bank holiday. Frame of seat belt was bent at b-c post bottom fixing. I straightened it.”

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Posted 1 year ago

“Used Partsgateway a few times and they have always been able to find me the parts..”

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Posted 1 year ago

“no problem at all with Parts Gateway excellent service especially when I chose the wrong part, they called to confirm and corrected the order. I would gladly recommend them.”

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Posted 1 year ago

“item received and installed and working fine”

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Posted 1 year ago

“Quick easy service thank-you”

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Posted 1 year ago

“Got me what I wanted at a decent price, and quite fast too. Minor quibbles: no communication from supplier so delivery came as a (nice) surprise; shortname of supplier written in marker on the item in a visible place, better if soemwhere not visible.”

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Posted 1 year ago

“Smooth transaction easy to use app”

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Posted 1 year ago

“Happy with the service”

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Posted 1 year ago

“delivery little bit but all parts are gud thanks”

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Posted 1 year ago

“Locating the items was straightforward, but was unable to purchase both items together, even after l sent a message requesting this. However the transaction was achieved and the packaging and delivery were excellent.”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,599 reviews