PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,415 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a brilliant concept and seems to work well. Saved me a lot of agro trying to track down parts.”

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Posted 7 years ago

“Let's see how my problem is resolved first but up until now they are a 4star outfit, response record to enquiries is first class and parts are also excellent, whether it's Neo Bros or Hermes but one of them should be looking after the customer..”

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Posted 7 years ago

“Part delivered quick considering it was over a bank holiday, lots of options to choose from for the part. And saved £500 fitting it myself”

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Posted 7 years ago

“Disapointed glass was not with door.also my door has manual window not electric.”

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Posted 7 years ago

“Only have to put the part you require in once then searching is done for you, nice & easy.”

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Posted 7 years ago

“Ok. Everything was ok”

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Posted 7 years ago

“Simple and straight forward service that worked well.”

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Posted 7 years ago

“Quick to get a list of companies able to supply part required. Once seller chosen, quick service.”

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Posted 7 years ago

“Ordered parts on the Thursday. Received them promptly (well, as promptly as Snowmageddon 2018 would allow anyways). Team were helpful in assisting with finding them again when the couriers lost them. As an ex dispatch clerk I was impressed with their professional attitude.”

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Posted 7 years ago

“It took a few weeks & a unit that arrived soaked through (so was useless) but eventually I got just what I wanted. I had the unit fitted yesterday & it works perfectly.”

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Posted 7 years ago

“He kept us informed through the whole process.”

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Posted 7 years ago

“Ordered an alternator, but unfortunately the delivery wasn't received. E-mailed Partsgateway and a second alternator was delivered successfully.”

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Posted 7 years ago

“Sorted the part I needed at a competative price, and promptly delivered”

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Posted 7 years ago

“Materials arrived on time and good quality”

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Posted 7 years ago

“Very quickly and efficiently found my car and secured the correct part for it. Delivery and payment were equally problem free... parts turned up in two days. Fantastic”

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Posted 7 years ago

“very efficient and helpful”

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Posted 7 years ago

“found the part that I needed very quick, only problem was when I paid for it I had a email from the seller saying that it wasn't available and they were refunding my money, I then had to re-order which the seller was brilliant but YODEL failed to deliver the part on the day.”

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Posted 7 years ago

“very good service ..Thank you”

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Posted 7 years ago

“excellent service fast delivery although stated next day delivery it was not but fast delivery all the same very pleased with item will shop from you again.”

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Posted 7 years ago

“Prompt Response”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,415 reviews