PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,500 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quickly and efficiently found my car and secured the correct part for it. Delivery and payment were equally problem free... parts turned up in two days. Fantastic”

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Posted 7 years ago

“very efficient and helpful”

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Posted 7 years ago

“found the part that I needed very quick, only problem was when I paid for it I had a email from the seller saying that it wasn't available and they were refunding my money, I then had to re-order which the seller was brilliant but YODEL failed to deliver the part on the day.”

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Posted 7 years ago

“very good service ..Thank you”

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Posted 7 years ago

“excellent service fast delivery although stated next day delivery it was not but fast delivery all the same very pleased with item will shop from you again.”

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Posted 7 years ago

“Prompt Response”

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Posted 7 years ago

“I was looking for rear lights for my toyota nd they quickly came up with 12 good quotes and after a couple questions to one supplier i had my lights within 48hrs. Very good service.”

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Posted 7 years ago

“Great service and a great price”

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Posted 7 years ago

“by putting me in touch with people who may have been able to help, sadly nobody could help this time.”

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Posted 7 years ago

“I received 3 quotes within a few hours. I selected my supplier who delivered within 2 days. I was happy with the process and will use again.”

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Posted 7 years ago

“Did exactly what I expected, quotes came in from dealers for the right part & these were notified in good time. I liked the customer reviews also - this helps to have faith that they are reputable. I would encourage the dealers to add photos to the parts - this both makes it easy to identify that they are quoting the right part and also enables the buyer to assess the condition.”

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Posted 7 years ago

“The delivery was very prompt. Have not yet fitted the module - that will be done within a week. The seller did say that there was no delivery charge, but one was made at checkout.”

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Posted 7 years ago

“im happy thank you”

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Posted 7 years ago

“PartsGateway provided a quick and easy to use service. And their suppliers did the same.”

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Posted 7 years ago

“Speedy reply to my enquiry, excellent service. Thanks”

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Posted 7 years ago

“Great process all the way through. Easy to find what I was looking for and got the original item brand new at a great price too.”

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Posted 7 years ago

“Easy to use & got the part I needed . Not so happy that I got phonecalls trying to sell me the part, I would rather my number was not given out and like to deal by email where possible”

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Posted 7 years ago

“No probs...thx”

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Posted 7 years ago

“The search function worked well identifying several potential sellers of the product we wished to purchase and indeed did purchase. With thanks.”

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Posted 7 years ago

“Sadly the part was incomplete and i have sent it back and awaiting a refund.Assuming the refund arrives within a few days then no problem . Easy to deal with,part turned up next day and staff were co operative. I would use them again even though it wasnt quite right this time.”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,500 reviews