PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,415 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward order and dispatch. Took a little bit longer to arrive than stated but not a problem. Many thanks”

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Posted 5 years ago

“Parts Gateway was very quick to supply quotations from garages. Unfortunately I tried to purchase parts for my Mercedes B class (sat nav), through Silverlake. Although they were very quick sending the first part, unfortunately it was the wrong part. Having discussions with their very pleasant young lady, they thought they had the part I wanted, for which we agreed a price. Which was due out to me by Tuesday/Wednesday the next week. I rang back that following Friday to be told that they had tried to ring me, that they did not have the part. They have repaid the money back onto my card, which I will have to wait for, but disappointed because they should have checked they had the part before taking my money. They are also arranging to collect the first wrong part then refund my money for that part.”

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Posted 5 years ago

“shipping mistake led to a few days delay in getting the part ... but amazing customer service and very reasonable price. Part works well too”

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Posted 5 years ago

“great service and easy to use to get quotes from different suppliers”

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Posted 5 years ago

“Delivered correctly. Good price”

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Posted 5 years ago

“Ordered the part I needed and it came as described a few days later - good delivery at a great price. The website is excellent and is easy to use, the only thing that could have been better was the communication before I purchased the item. I asked a few questions but they were not answered by the seller - I took a chance in buying the product and got it right, thankfully. Great site though and I will use again.”

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Posted 5 years ago

“Very pleased with the response.”

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Posted 5 years ago

“A Quick and easy way to find your parts”

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Posted 5 years ago

“Was looking for a passenger side wing Ford my Ford focus. Went online put my details in and what I was after. A minute's later the quotes came in and I ordered from a choice of suppliers. My wing was delivered in 3 days and I got a decent price.”

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Posted 5 years ago

“Ordered the part, it came when they said it would, fitted to car, so far it has worked fine... Only time will tell, it is a used part after all...”

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Posted 5 years ago

“Good service, would use again”

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Posted 5 years ago

“Item arrived quickly and in good condition. There was a slight difference to the fittings between the old and new component which left a screw over but managed to fit securely ok and is satisfactory.”

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Posted 5 years ago

“Very easy to deal with these guys. Some confusion about checking the part before I signed for it (post office won't let you) but very helpful when I called to query this.”

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Posted 5 years ago

“The part came within a reasonable time however be aware that the photo shown it's obviously for illustration only and may not reflect the actual part you will get. The matter was put right by a slight refund rather than returning it. I can only review exactly what we experienced”

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Posted 5 years ago

“A useful number of options were offered and one selected from a previously used supplier.”

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Posted 5 years ago

“provide a good efficent service.”

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Posted 5 years ago

“Fast quotes and plenty for my part, but I assumed that all the quotes would be for the right part (I needed drivers side mirror) and the one I got was for the other side ! Also it said 1-2 days delivery and it took 8. So next time I will double check both those things. BUT the seller (Ted4Parts) were absolutely brilliant”

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Posted 5 years ago

“delivery was slow but part and service great”

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Posted 5 years ago

“Part as listed. Took a few days to arrive. Thanks”

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Posted 5 years ago

“I would have given a 5 star review, but the dark mark is that you don't reply to e-mails regarding queries.....i have given an incorrect e-mail address and have tried to inform you, but you have NO phone details!!!!!”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,415 reviews