PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,602 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,602 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt and reliable service although for some reason the invoice was for a different amount than that actually charged?”

Helpful Report

Posted 6 years ago

“The part I ordered arrived in good time and worked perfectly well when fitted.”

Helpful Report

Posted 6 years ago

“Parts arrived very quickly after I place my order. Very well packaged. Parts as I requested. Very pleased with the service and parts provided”

Helpful Report

Posted 6 years ago

“Good service and competitive pricing”

Helpful Report

Posted 6 years ago

“I was really pleased with the service I received but although I gave my Corsa as being a 2016 vehicle and I did give my number plate as being BD65OPY I think I received the wing mirror that was the version before my car so not the latest model. Although I have not had it installed I hope it will be acceptable.”

Helpful Report

Posted 6 years ago

“Item arrived on time and was as described”

Helpful Report

Posted 6 years ago

“The item was despatched quickly, however it was not in a usable conditi. I am grateful to Naz Motors the seller who has refunded the cost of the item in full. Thank you”

Helpful Report

Posted 6 years ago

“Got what I wanted thanks”

Helpful Report

Posted 6 years ago

“Excellent delivery”

Helpful Report

Posted 6 years ago

“very good service found what I was looking for”

Helpful Report

Posted 6 years ago

“I soon had a choice of five sellers offering the part at different prices. I chose a used one at a good price, which was then delivered the following day.”

Helpful Report

Posted 6 years ago

“Part delivered within a few days but will have to send back as part was for a saloon not a hatchback”

Helpful Report

Posted 6 years ago

“Parts arrived on time, but were delivered to Post Office. Unable to open and check as indicated as P O will not accept them back if opened. Seems like a strange instruction. If you do not trust your delivery method - use another courier. Otherwise, just waiting for part to be fitted.”

Helpful Report

Posted 6 years ago

“Straightforward order and dispatch. Took a little bit longer to arrive than stated but not a problem. Many thanks”

Helpful Report

Posted 6 years ago

“Parts Gateway was very quick to supply quotations from garages. Unfortunately I tried to purchase parts for my Mercedes B class (sat nav), through Silverlake. Although they were very quick sending the first part, unfortunately it was the wrong part. Having discussions with their very pleasant young lady, they thought they had the part I wanted, for which we agreed a price. Which was due out to me by Tuesday/Wednesday the next week. I rang back that following Friday to be told that they had tried to ring me, that they did not have the part. They have repaid the money back onto my card, which I will have to wait for, but disappointed because they should have checked they had the part before taking my money. They are also arranging to collect the first wrong part then refund my money for that part.”

Helpful Report

Posted 6 years ago

“shipping mistake led to a few days delay in getting the part ... but amazing customer service and very reasonable price. Part works well too”

Helpful Report

Posted 6 years ago

“great service and easy to use to get quotes from different suppliers”

Helpful Report

Posted 6 years ago

“Delivered correctly. Good price”

Helpful Report

Posted 6 years ago

“Ordered the part I needed and it came as described a few days later - good delivery at a great price. The website is excellent and is easy to use, the only thing that could have been better was the communication before I purchased the item. I asked a few questions but they were not answered by the seller - I took a chance in buying the product and got it right, thankfully. Great site though and I will use again.”

Helpful Report

Posted 6 years ago

“Very pleased with the response.”

Helpful Report

Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,602 reviews