PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,599 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will give a poor review as I am still waiting for my money back after returning the item”

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Posted 2 years ago

“I'd ordered a car seat with free delivery. I've got and email with confirmation about delivery date. On the planning delivery day seller called me and ask when I plan to collect the item. I told him I ordered with delivery, he said for delivery I need to pay extra, it doesn't matter that I have a conformation of delivery. I had to cancel the order. I lost few days of waiting for a part for nothing.”

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Posted 2 years ago

“I am not pleased with Naz motors as I ordered Vauxhall Astra 2.0 cdti drive shaft for automatic and they brought an entire different shaft with the one I ordered. They promised to get it from me and refund me. I have been calling since then and no one answered.”

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Posted 2 years ago

“Sent quarter glass that had cuts and missing chunks of rubber all around and don’t respond to messages.”

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Posted 2 years ago

“Absolutely rubbish a was sent won’t be buying again”

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Posted 2 years ago

“Very disappointed. The tails were cut very short and required a lot more work to fit. The photo of the door showed a handle and trim and I specifically asked for a complete door. These parts were missing”

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Posted 2 years ago

“the wrong part was delivered and i am finding it very difficult to return it”

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Posted 2 years ago

“What a con, ordered parts through you, cost me £50, and never turned up, the company was a scam so thanks alot!! £50 down for using you, never again and will tell the three hundred face book friends not to use you!!!”

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Posted 2 years ago

“Engine was cheap, but delivery wasnt as stated, engine was supposed to arrive by the tuesday at the latest but arrived on the Friday, mechanic had turn down work to do engine job and lost out on money because they couldnt get the engine here in the specified time frame, engine is also knocking and very loud and its not even finished being bedded in yet”

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Posted 2 years ago

“Até agora não recebi o produto e não fui informado do seu envio.”

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Posted 2 years ago

“It’s been nearly two weeks and I haven’t had the product.”

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Posted 2 years ago

“I am self employed Automotive Technician, I recently purchased few items from Hygrade motor spares through PartsGateway. They sold me driver's electric window switch pack with a defect, and a light switch stalk without the function of front fog light despite giving the seller all relevant information.”

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Posted 2 years ago

“Terrible useless and would never use again”

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Posted 2 years ago

“Sent wrong part it don't fit”

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Posted 2 years ago

“Seller sent wrong part and has not bothered to acknowledge the mail sent . No reply or solution offered. POOR”

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Posted 2 years ago

“Totally messed up my order, even when I gave them a week to deliver. Cost me in extra costs and missed my garage appointment, the part was decent quality but the service rubbish.”

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Posted 2 years ago

“Used 1st Choice car spare via parts Gateway for a headlight item received damaged. Was given the complete runaround by them. Had to use a Paypal claim to get a refund, postage return was at my cost. You would do well to avoid.”

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Posted 3 years ago

“More than 2 week now didn't get part still waiting”

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Posted 3 years ago

“I bought turbocharger, it is not good at all what you send and I lost my money. Iam very sorry about that if your selling this spate parts.”

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Posted 3 years ago

“Wrong part delivered. Silverlake collected wrong part. Still waiting for a refund”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,599 reviews