PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,735 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong part was sent. I returned the part on Saturday to Pretige Allparts I requested a full refund.”

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Posted 1 year ago

“Terrible Service – Rude and Unprofessional Absolutely shocking experience. I ordered a part with next-day delivery, only to wait three weeks for it to arrive—only to receive the wrong, broken part! When I contacted them, instead of taking responsibility, I was met with rude and dismissive behavior. Even worse, they had the audacity to blame the issue on my skin color, which is completely unacceptable and beyond disgraceful. They never even knew what part I needed in the first place! Avoid this place at all costs unless you want to deal with incompetence, delays, and outright disrespect.”

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Posted 1 year ago

“What time today will my part be delivered and which carrier is delivering it. David Mitchell”

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Posted 1 year ago

“Took forever in the delivery (and delivery was not even free). They sent me the wrong part as well. The website and ordering process is stuck in 1990s tech! I still have the wrong part as they won’t reply back or provide refund. Avoid..”

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Posted 1 year ago

“I ordered a window regulator for my 2000 VW golf. The garage who tried to fit the part said it was the correct part, but it had been altered, so couldn’t use it. He had to source another window regulator. Contacted Parts Gateway and asked him to speak to my mechanic to explain why it couldn’t be used and he didn’t bother to call him. I lost my money and had to dump the window regulator. Would have been very expensive to return the part due to the size. I only used this service as a last resort as the garages said VW don’t make that part any more for that model. I knew it wouldn’t be easy !”

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Posted 1 year ago

“Nothing arrived Waste of time”

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Posted 1 year ago

“Part has not arrived. Nor refund. Rubbish.”

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Posted 1 year ago

“Absolute shambles. I will NEVER use them EVER again.”

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Posted 1 year ago

“not receved my parts yet no tracking no to trace parcel”

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Posted 1 year ago

“I ordered a replacement seatbelt and stalk for my 1964 VW reg HX64 UADGolf from two of your members. One sent me just the seatbelt the other sent me just the stalk. I had tried to contact both of these sellers by phone and email, and neither has taken the trouble to contact me. So to say I am not impressed by the service I received is an understatment. Eugene Johnson”

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Posted 1 year ago

“ordered on friday, said it was despatched at lunchtime same day. got to the next wednesday so i called them and they said they put it as customer collection. got a refund”

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Posted 2 years ago

“You said you were going to send me a dark blue mirror but you sent me a black one”

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Posted 2 years ago

“I paid a part and 7 days later I get a refund no email telling me what went wrong don't use this site”

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Posted 2 years ago

“Great idea but unfortunately the breakers yard I had the pleasure of dealing with are cowboys. Parts are nowhere like the ones in the photos.”

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Posted 2 years ago

“Bought an a/c compressor which turned out to be a piece of junk and not the item that was on sale. PartsGateway agreed to take the return for a refund but despite returning and proof of delivery they have refuesed to refund and have ghosted me.”

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Posted 2 years ago

“Very poor service. No communication via messenger on the app with the seller. Part sent without a photo and detailed description, difficult refund. Do not recommend.”

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Posted 2 years ago

“Haven’t received it on time”

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Posted 2 years ago

“Honestly not happy at all. Ordered a mk 4 part and received a mk5. It took 5 working days to get to me when I got personally told it would be next day delivery. I emailed them on the day I recieved it which was Saturday and now we are on Thursday and I still haven't recieved an email back. No support anywhere. Not happy.”

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Posted 2 years ago

“To whom it may concern, please be cautious of these individuals. They have a history of sending incorrect spare parts and refusing to issue refunds, often using excuses to avoid returning your money.”

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Posted 2 years ago

“Hi I purchased a battery for a fiesta witch did not fit So asked for it to go back for a refund but they could not take it has was stock taking when they did pick it up they gave me a returned form and have been on phone and spoke to the driver and gave them proof off the return and still not been paid not GOOD”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,735 reviews