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PartsGateway Ltd Reviews

4.6 Rating 10,522 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,522 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andrew
Verified Buyer
“Nothing arrived Waste of time”
Helpful Report
Posted 10 months ago
Simon
Verified Buyer
“Part has not arrived. Nor refund. Rubbish.”
Helpful Report
Posted 10 months ago
Monique
Verified Buyer
“Absolute shambles. I will NEVER use them EVER again.”
Helpful Report
Posted 1 year ago
Ian
Verified Buyer
“not receved my parts yet no tracking no to trace parcel”
Helpful Report
Posted 1 year ago
Eugene
Verified Buyer
“I ordered a replacement seatbelt and stalk for my 1964 VW reg HX64 UADGolf from two of your members. One sent me just the seatbelt the other sent me just the stalk. I had tried to contact both of these sellers by phone and email, and neither has taken the trouble to contact me. So to say I am not impressed by the service I received is an understatment. Eugene Johnson”
Helpful Report
Posted 1 year ago
Joe
Verified Buyer
“ordered on friday, said it was despatched at lunchtime same day. got to the next wednesday so i called them and they said they put it as customer collection. got a refund”
Helpful Report
Posted 1 year ago
Mr
Verified Buyer
“You said you were going to send me a dark blue mirror but you sent me a black one”
Helpful Report
Posted 1 year ago
Wayne Davies
Verified Buyer
“I paid a part and 7 days later I get a refund no email telling me what went wrong don't use this site”
Helpful Report
Posted 1 year ago
Rob
Verified Buyer
“Great idea but unfortunately the breakers yard I had the pleasure of dealing with are cowboys. Parts are nowhere like the ones in the photos.”
Helpful Report
Posted 1 year ago
Nick Foister
Verified Buyer
“Bought an a/c compressor which turned out to be a piece of junk and not the item that was on sale. PartsGateway agreed to take the return for a refund but despite returning and proof of delivery they have refuesed to refund and have ghosted me.”
Helpful Report
Posted 1 year ago
Simon PIETRUSIAK
Verified Buyer
“Very poor service. No communication via messenger on the app with the seller. Part sent without a photo and detailed description, difficult refund. Do not recommend.”
Helpful Report
Posted 1 year ago
Mr
Verified Buyer
“Haven’t received it on time”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Honestly not happy at all. Ordered a mk 4 part and received a mk5. It took 5 working days to get to me when I got personally told it would be next day delivery. I emailed them on the day I recieved it which was Saturday and now we are on Thursday and I still haven't recieved an email back. No support anywhere. Not happy.”
Helpful Report
Posted 1 year ago
ALFONSO PENA
Verified Buyer
“To whom it may concern, please be cautious of these individuals. They have a history of sending incorrect spare parts and refusing to issue refunds, often using excuses to avoid returning your money.”
Helpful Report
Posted 1 year ago
S C Autos Edwin Hadl
Verified Buyer
“Hi I purchased a battery for a fiesta witch did not fit So asked for it to go back for a refund but they could not take it has was stock taking when they did pick it up they gave me a returned form and have been on phone and spoke to the driver and gave them proof off the return and still not been paid not GOOD”
Helpful Report
Posted 1 year ago
Maryam
Verified Buyer
“Nobody answers my request and there is not any direct and clear instruction to return the product. I'm going to return the product but I send 2 emails to different email addresses nothing received.”
Helpful Report
Posted 1 year ago
Alan
Verified Buyer
“One of the companies that u deal with tried to rip me off buy showing a photo of postage package sent two weeks pass no item ,company said had been sent, on checking parcel force item was never posted ( fraud comes to mind)”
Helpful Report
Posted 1 year ago
James James
Verified Buyer
“paid for part but not recieved yet”
Helpful Report
Posted 1 year ago
Mr
Verified Buyer
“Nothing received...Zero stars Told part was not available after payment was taken, was then sent a dispatch confirmation after I was told the part was not available, no parts received and no refund as I was told I would receive. Texts being ignored which have been put across in an enquiring manner. Very disappointed. Contacting Credit Card Company to dispute payment”
Helpful Report
Posted 1 year ago
Mrs Boonlue
Verified Buyer
“Sent a Brocken part so we now have paid for a part, fitting and still have no car. I would recommend using a supplier that test the parts and supply a quality warranty not one that requires a mechanical report to prove that the part is faulty.”
Helpful Report
Posted 1 year ago
PartsGateway Ltd is rated 4.6 based on 10,522 reviews
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