PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,039 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,039 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the part on 20/8/2021 and paid for it. To date I have not received the part.”

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Posted 2 years ago

“The part I ordered was advertised as grey it’s not grey it’s silver, I would definitely not order anything from partsgateway ltd again. They are still advertising the same part as grey when it’s clearly silver.”

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Posted 2 years ago

“Not very good to be honest- part was sendwith delay- received part with different numbers than required- still warning message on dashboard 😟”

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Posted 2 years ago

“Speedy salvage have not even had the curtesy to answer my emails or call 10 days on still nothing .glad I payed using pay pal. Iten never sent”

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Posted 2 years ago

“Still waiting for my part and have email three times and still have not had a response”

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Posted 2 years ago

“I needed a Citreon C3 Picasso DRIVERS door mechanism. The supplier sent the wrong part but WAS listed as D/S/F door mechanism. I tried to contact supplier to return part and obtain correct part, still have not got correct part. Nor had instructions to return parts. I sent several Emails to supplier and to Parts Gateway Ltd but had no Reply. This is why I always pay by PayPal at least they are able to sort for us. So I'm afraid I'm not impressed with this set up at all.”

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Posted 2 years ago

“Wrong part sent from all fordz. Telephoned them said they would get back. Nothing for a week now.”

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Posted 2 years ago

“The photo showed all of the mirror was in black which was required but the rear outer casing is grey.”

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Posted 2 years ago

“Ordered mini air filter box. Part arrived with missing lug on lid and a screw through the box holding lid on. Obviously unacceptable and a waste of £30”

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Posted 2 years ago

“Bought a parcel shelf and seat belt for my Renault went to leave a bad feedback on the company but you said let them resolve it they said send it back so I did cost me £15 no refund yet fitted seat belt saturday it's jammed can't afford another £15 to send that back now out of pocket £150 not a good experience”

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Posted 2 years ago

“Please mention whether the product is painted or not.”

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Posted 2 years ago

“I haven't received it yet.”

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Posted 2 years ago

“Sent wrong part. I didn't realize until it was too late and the bloody thing broke. They would not refund. Awful service.”

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Posted 3 years ago

“Part was advertised to fit 2006 coupe bmw I ordered part and it was the wrong one it was for the saloon I got intouch with the company that sold it and they have basically washed there hands with me saying it all my fault they did say I could return it but I would have to pay it cost £38 to send it back the part was£51 so I gonna loose £39.absolite racket they are cheeky and unprofessional never use this again it's just not right”

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Posted 3 years ago

“I asked for a quote but found that all quotes were more expensive than purchasing the part locally. The following day, I received an email saying that one of the vendors had sent the part and had invoiced me for it. I have tried contacting the site and the vendor with no response from either. I DID NOT ORDER ANYTHING FRM THIS SITE AND SUGGEST YOU THINK TWICE BEFORE DOING SO!! They are scammers!!”

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Posted 3 years ago

“usually i do not have a problem with parts gateway as i have used them several times before, BUT this last time i had the misfortune to deal with a company called NIRRO who sent me a starter motor that definitely does not start! I messaged them via the app as per instructions and got ZERO response, so putting a bad review seems to be my only option.”

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Posted 3 years ago

“disappointed to say the least give correct information of car but wrong part sent. have emailed them for return address but no reply. I will not be dealing with that company again.”

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Posted 3 years ago

“Im not recommended friends this supply, delivered dirty item, even doesnt fit. Before sorted my reg nr and sent wrong. I will send back.”

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Posted 3 years ago

“Delivery good, bit part was faulty, have messaged seller but no response as yet”

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Posted 3 years ago

“Where to start. Items in stock and reasonably priced at the time I needed them. Order placed online with no issues. First item arrived unusable, as did 3 other replacements. After a few calls and 1 call requesting to speak to a manager ( never happened ) it transpired I was being sent out the same item I had previously refused as damaged...not once, but twice. Nearly a month later received a serviceable replacement and a refund.”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,039 reviews