PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,545 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Found the part I was looking for quickly and easily. The part was in good condition and delivered promptly.”

Helpful Report

Posted 1 year ago

“The wrong size drive shaft was sent to me for £174.80. When asked to pay the return cost myself I asked the yard to arrange a Royal Mail pickup from my flat. They still haven't done this, so I'm £174.80 + £60 costs, having a garage attempt to fit it.”

Helpful Report

Posted 1 year ago

“Recently needed to purchase an item which the dealer said was unavailable. PG sourced said part from a sub supplier direct from manufacturer at a really good discount price… comms a little slow with sub supplier but all went well and part now fitted and workin. Had the comms been a bit more responsive this would have been a 5stars….”

Helpful Report

Posted 1 year ago

“Found my spare part very quickly, kept me informed about the part I wanted emailed me about best prices, Great website, got an absolute bargain, happy with purchase. 😊👌”

Helpful Report

Posted 1 year ago

“Needed my car on the road asap not all parts arrived at the same time holding up my garage appointment so had but parts from somewhere else returns department was rude saying the parts had been sent separately so damage could be done the parts was metal and rubber no reason why they couldn’t have been sent with the fuel injector when asked if I could send the parts back I was told because I didn’t wait for the parts to come they would deduct 10% off what I’d paid and pay return postage really bad service I would never use again”

Helpful Report

Posted 1 year ago

“Excellent service and part”

Helpful Report

Posted 1 year ago

“Easy to list part enquiry, prompt responses from suppliers of required used part. Excellent service from chosen supplier”

Helpful Report

Posted 1 year ago

“Parts still not here, was assured 1-2 days delivery.”

Helpful Report

Posted 1 year ago

“Super easy to use and great deals. The only thing I didnt like is a hidden cost. Should be clearly marked on page not only when trying to pay”

Helpful Report

Posted 1 year ago

“Easy to use, good communication. Found the part I needed that I hadn't been able to find anywhere else. Would recommend highly.”

Helpful Report

Posted 1 year ago

“Very poor service paid for part gat 2 different track numbers Ignore my messages had to go to PayPal for a refund He would not pay the refund so PayPal had to pay me it is a scan”

Helpful Report

Posted 1 year ago

“Part was were here in good time”

Helpful Report

Posted 1 year ago

“Part was found for me at a reasonable price. I bought the car door handle and it has been fittted. All satisfactory. Thank you.”

Helpful Report

Posted 1 year ago

“I wanted a headlight for a corsa and found 2 matches. I ordered from one supplier who told me that they didn't after all have the headlight required. So I ordered from the second supplier who sent me the wrong part. I've had to waste Time and postage sending it back.”

Helpful Report

Posted 1 year ago

“Quick to find breaker for alloy wheel, but although you requested alloy , the quote given was for steel rims.As it turned out not one of you dealers hoad the alloy wheel that was required, so I ended buying a full set of steel wheels.”

Helpful Report

Posted 1 year ago

“Part was sourced very quickly and delivered by courier the next day.”

Helpful Report

Posted 1 year ago

“The parts work and the delivery was good. Can't complain. Actually wish I bit the bullet and bought from here 1st as it would have saved me buying the £24 bos lock I got from eBay which broke in a week. and costing me £180 fitting.”

Helpful Report

Posted 1 year ago

“Really pleased with service ordered door mirror, arrived in 2 days well packaged”

Helpful Report

Posted 1 year ago

“Great! All went well,and the lads from the supplier sorted a small problem over the phone.”

Helpful Report

Posted 1 year ago

“Got the part I needed at a great price, packed well and delivered on time, I'll definitely use parts gateway again.”

Helpful Report

Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,545 reviews