PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,415 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people I dealt with were very helpful unfortunatley in both cases the incorrect part was sent not the part no I asked so I have had to go to a main Ford dealer which is obviously alot more expensive.”

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Posted 10 years ago

“Easy to get quotes and I like the add picture function. Buyer should have a profile and feedback too as I have purchased a great deal from here. It'd good for sellers to see I am in the trade and not a private buyer as it allows them to cut straight to the chase and talk shop a lot easier. Also from my point of view the seller doesn't have a chance to treat me like a mug! Really bad thing is there is no come back at all. I don't feel as though there is any support from the site for disputes etc. I have had parts sent that don't work and then argued with the seller about returns. Some refuse to pay for their return when the part is faulty. This is Against distant sellers regs. Some have even refused to accept returns! I have gone through my credit card company and obtained money back etc but it is hassle!”

Helpful Report

Posted 10 years ago

PartsGateway Ltd is rated 4.6 based on 10,415 reviews