PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,738 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PartsGateway works well but the quotes given are ridiculously high and I nearly always find cheaper elsewhere. I am surprised some of these people sell anything.”

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Posted 11 years ago

“Part I ordered came,but noticed when I removed cover on the mirror that the prongs to hold it on were broken and double sided sticky tape was used to hold it in place,apart from that the mirror was fit for use”

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Posted 11 years ago

We are sorry to hear you were not satisfied with the part purchased from BMW Autoparts. Looking through your quote and order history with this seller, I see you have not notified them of your concerns. If you still wish to do so, simply login to your MyGateway account, select the relevant enquiry and quote and use the messaging function. You can also call them on the number clearly displayed.

Posted 11 years ago

“Great way to get items but they offer no help whatsoever in resolving issues with suppliers. They contact them asking to resolve but there is no follow up or any accountability. I have bought 100's of items and when it goes wrong nothing is done.”

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Posted 11 years ago

“hi i have been given deferent suppliers of a gearbox i was after but iv given all the details , but when going to the quote stayed iv paid for one delivered and not right??? now second one want pictures of the gearbox thats in car???? this experience has so far cost £250.00 to take gearbox out and put same one back in. on a positive note both times have been given full refund for goods but not labour costs regards Guizeppi ps still looking”

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Posted 11 years ago

“Incorrect part supplied. Am applying for a refund as the requisite part is now unobtainable.”

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Posted 11 years ago

“Slow delivery”

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Posted 11 years ago

“Would not allow delivery of part direct to garage and only to home address which caused a further delay in repair to my vehicle.”

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Posted 11 years ago

“The wheel nuts that I bought were listed as genuine Vauxhall/OEM. When they arrived they were nothing of the sort. They were Saab bolts that will fit Vauxhall. If I wanted a sustitute, I could have bought the same bolts much cheaper elsewhere. On a positive note, when I complained, I was offered a refund. I am still out of pocket because it cost me the potage both ways. I shall be very wary of buying through PartsGateway in the future.,”

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Posted 11 years ago

“The site was fine. However the company that supplied the part stated free next day delivery and it took 3 business days to arrive.”

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Posted 11 years ago

“Quite a good idea to search the country for car parts on line although only one reply ensued, eventually I found what i wanted but had to pick it up myself after 5 days as it was only 6 miles away, i would certainly use the service again.”

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Posted 11 years ago

“wrong part sent so had to returnit”

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Posted 11 years ago

“The people I dealt with were very helpful unfortunatley in both cases the incorrect part was sent not the part no I asked so I have had to go to a main Ford dealer which is obviously alot more expensive.”

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Posted 11 years ago

“Easy to get quotes and I like the add picture function. Buyer should have a profile and feedback too as I have purchased a great deal from here. It'd good for sellers to see I am in the trade and not a private buyer as it allows them to cut straight to the chase and talk shop a lot easier. Also from my point of view the seller doesn't have a chance to treat me like a mug! Really bad thing is there is no come back at all. I don't feel as though there is any support from the site for disputes etc. I have had parts sent that don't work and then argued with the seller about returns. Some refuse to pay for their return when the part is faulty. This is Against distant sellers regs. Some have even refused to accept returns! I have gone through my credit card company and obtained money back etc but it is hassle!”

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Posted 11 years ago

PartsGateway Ltd is rated 4.6 based on 10,738 reviews