PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,046 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,046 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came quickly but missing a part I expected - the handle cover. On the right of this photo. They were good in checking the right address when there was a query and cost marched elsewhere.”

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Posted 3 years ago

“Great service well organised got what I needed”

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Posted 3 years ago

“Good professional service from start to finish , got what I wanted”

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Posted 4 years ago

“Haven't received my order yet. Estimated Delivery Date: 02-03-2020 to 10-03-2020”

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Posted 4 years ago

“My only problem was, ordered part on a Saturday, great get a message saying part to be delivered following Monday, waited in all day, part came on Tuesday, apart from that ok”

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Posted 4 years ago

“Took 5 days not to but very well packaged and good item thank you”

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Posted 4 years ago

“Reason for the acceptable review is that there is no clear location to confirm that you have bought an item, i.e order history page. I was unnervey that i didnt know of my order truly went through as the part was still available in quotes to purchase”

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Posted 4 years ago

“Not really got part but totally useless so return back didn’t work and very poor condition as well”

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Posted 4 years ago

“Parts gateway side was good, problem was with the faulty part which i am still waiting an answer back from the supplier with a resolution.”

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Posted 4 years ago

“Part received but not been tested”

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Posted 4 years ago

“I have not revived the part yet”

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Posted 4 years ago

“Price, despatch. packaging & delivery etc all very good. I checked the item over immediately but failed to notice a small hole in the black cover (below) and a couple of broken plastic fixing clips at the top of the fixing bracket that slot into the car body. The hole isn't a problem, but you should have mentioned it in the details on-line. I've fixed the mirror on securely with the bolt - but I hope it will be secure enough at high speeds without the clips!!!”

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Posted 4 years ago

“Pleased with item only thing I’d say was not electronic to move Mirror in and out ... has electronic adjustments only ... overall pleased with the product Thank you”

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Posted 4 years ago

“I thought as i had put make and model of car into the system that i would receive the correct mirror. I also thought the mirror i ordered was electric and its manual. I called helpline and was on hold as lines busy for 40 minutes so i gave up Not happy”

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Posted 4 years ago

“The Part never arrived. The seller didn't quibble about giving a refund. PartsGateway seems good in theory.”

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Posted 4 years ago

“PartsGateway LTD system did not realise that I have ordered a part through it.”

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Posted 4 years ago

“Concerned that I only got one quote for each part. Used to get several. Hope it`s not some kind of price fixing. other wise this is a good site to get second hand parts at reasonable prices. service is very good and excellent from some sellers.”

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Posted 4 years ago

“not yet. Recieved my item been over a week now one zafira wing mirror please locate were it has gone”

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Posted 4 years ago

“there is a crack on the indicator part of the mirror”

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Posted 4 years ago

“The goods arrived very quick and there was no damage but it was the wrong part.”

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Posted 4 years ago

PartsGateway Ltd is rated 4.6 based on 10,046 reviews