PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,038 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,038 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When ordering a space saver wheel I was offered the tool kit to go with it for an extra £30 I accepted when the tool kit arrived only part of it was there I had to make the rest up from my own tool box”

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Posted 6 years ago

“Not very impressed with my latest experience. I was misled by the delivery information from the part supplier and had to wait over a week when I was under the impression I had paid for next day delivery. Having received the part, it was the wrong one anyway. Not going to take it any further , may not use the site in future.”

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Posted 6 years ago

“Wrong bit no comuniation”

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Posted 6 years ago

“Completed a quote and purchased right away. For the next week, I had large numbers of quotes emailed without the ability to unsubscribe. Then the follow-ups from the garages asking if I was interested in purchasing. Managing to be inconvenient to both types of customer is pretty impressive! When my delivery address was sent to the garage, it was incomplete. Different to the address I got on my order completion email. This resulted in a delay of over a week - no fault of mine or the dealer. I did raise this as a complaint with Parts Gateway but they have stopped responding without an apology. 2* have been given as they did connect me with a garage that was helpful and well priced. But quite frankly, it wasn't worth the effort and I would not use again in the future nor recommend to either buyers or dealers.”

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Posted 6 years ago

“I purchased a part from a supposedly "trusted seller" on the Partsgateway site, which I have used many times before with no problems at all.... this seller turned out to be a complete Nightmare and Thanks to Paypal I have at least be refunded the purchase price. Although I am Still out of Pocket!!!! When I contacted Partsgateway to Ask them to help me resolve my Issue they Basically said they are just the middle man and there was nothing that they could do.... They're Happy to take whatever commisions or kick backs they get from the sellers but are not willing to step in if it goes wrong!!! Partsgateway should monitor their "Trusted Sellers" more stringently and offer more assistance in dispute resolution - I was extreemly dissapointed!!!!!!”

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Posted 6 years ago

“The part that got sent to me was in correct even after putting in the car reg and reading the description saying it was for my model”

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Posted 6 years ago

“I didn't get support for my problem. I wrote a message about a problem with a dealer.”

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Posted 6 years ago

“Part did not materialize though I paid promptly Supplier said they had posted it but never did! I do not think they even had it in the first place? Very disappointed so will never use again. Did get a refund after two phone calls to the supplier Use at your own peril”

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Posted 6 years ago

“ordered a product didn't arrived in the time given by the rep. Cancelled the product by phone and yet they sent the product out 2 days after being cancelled”

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Posted 6 years ago

“No,I did not have a bad experience,I just pressed the wrong star. I was dealt with on the phone efficiently and my goods were delivered quickly,so very well done John McMahon”

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Posted 6 years ago

“Part arrived and well packed. Fitted by garage and didn’t work. Dry solder joint and needed re soldering costing more money. Not the service I expected.”

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Posted 6 years ago

“Contacted company and asked if engine was alright as I'm not a mechanic and don't know a great deal about cars etc so asked if I needed anything for engine he replies no when delivered neglected to tell me needed injectors as they not with engine. Be careful guys...”

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Posted 6 years ago

“I gave all the details about the part I required, make and year of car, reg no etc and the wrong part was sent out twice. I am now having to return the parts and have yet to find out if my money is refunded, as well as the cost of sending the parts back”

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Posted 6 years ago

“Despite being told that the part I was sold was compatible with my vehicle, it wasn't so we had to return it. I am awaiting a refund and have been told that my return postage will not be refunded. I feel I was misled.”

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Posted 6 years ago

“They said 1 to 2 days for delivery it took7”

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Posted 6 years ago

“It looks like the part ( VW Golf 2.0Ltr TDI) High Pressure Fuel pump has the same problem as the original one,”

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Posted 6 years ago

“I ordered a space spare wheel for my Audi A1 size 215/45 R16 I received a wheel size 175/? R14 There was no explanation for the different size or that it would be a suitable substitute.”

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Posted 6 years ago

“Ordered first part turned out to be wrong part although supplier stipulated within age range model was updated and the supplied part was for the older version. Ordered second part should have been correct but now presumably missing with carrier although I did not receive a despatch advice or tracking number. Now spent nearly £75 and no usable part received.”

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Posted 6 years ago

“Probably my own fault but I dud give my car reg but the wrong colour wheel inset was given, a green background one was sent instead of black,suppose that is what can be expected when dealing with second hand parts dealers”

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Posted 6 years ago

“No responses via email, delayed delivery, wrong part delivered. I have their commitment to replace it and I hope now to receive the right one. Finger crossed”

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Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,038 reviews