PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,678 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Excellent service, the headlights were delivered as promised and promptly. Thanks”

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Posted 9 months ago

“(1) I received the part 12 days after the payment was made despite repeated requests on the phone. (2) They sent me the wrong fake part and not the original part they promised and paid for. This part does not fit. (3) They asked me to send a photo of the fake part which does not fit. I sent the image of the fake part which does not fit, to NAV on 19.08.2025 as they had requested but so far NAV has not bothered to read my text on his phone. I phone again and spoke to Bilal and asked him if I could return. He said that I have to pay the return postage but before returning send image to NAV and seek his permission otherwise I will not get the refund. If I return the part without their permission, they will keep the part and will not give me the refund and also I will lose additional £8 on reurn postage. This is a day time robbery. Thank you Shahid Sheikh”

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Posted 9 months ago

“Very good response, part ordered and now installed and working fine.”

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Posted 9 months ago

“Got my part eventually, took 30 days mainly because of poor communication with link. Had to deal directly with part provider. John”

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Posted 9 months ago

“Good communication. Item well packaged and delivered as stated. Will use again”

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Posted 9 months ago

“Quick response. Pro.ptly delivered. Part fitted perfectly so money well spent to keep car on the road.”

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Posted 9 months ago

“Very poor communication, very poor delivery, and the part is scratched holed and very much below the standard acceptable, considering I paid £75 delivery it was a week later than expected avoid these people unless you see a detailed picture and description”

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Posted 9 months ago

“Spot on !!!!!”

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Posted 9 months ago

“Item was in excellent condition and quick delivery.”

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Posted 9 months ago

“Very easy way to obtain quotations.”

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Posted 9 months ago

“Part as described and in good condition”

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Posted 9 months ago

“I was impressed with the service, speedy, efficient, and received the right part that I ordered. I spoke to the supplier on the telephone, who put me at ease with his helpful attitude and knowledge of the specific part hst I needed. My scepticism has been erased from using this service in the future. Many thanks”

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Posted 9 months ago

“Bought a seat belt replacement for these guys and the next day got a phone call saying it can’t be used but will send out a new replacement asap. Was a slight delay as expected but the service has been amazing start to finish! Was looking everywhere for a bluegt seat belt and these guys had it already :) thank you for the amazing service! Will deffo be back for any future faults 🌟🌟🌟🌟🌟🌟”

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Posted 9 months ago

“Very quick response and great communication, highly recommend”

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Posted 9 months ago

“Managed to locate the item I was looking for within 24 hours Good communication”

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Posted 9 months ago

“Fantastic way of finding the correct part required”

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Posted 9 months ago

“Very pleased with service a***”

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Posted 9 months ago

“Can't fault them at all fantastic service very helpful will go back for more if needed thanks”

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Posted 9 months ago

“Fabulous just what I wanted”

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Posted 9 months ago

“First class, I got the parts I needed promptly and efficiently”

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Posted 9 months ago

PartsGateway Ltd is rated 4.6 based on 10,678 reviews