PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,048 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,048 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

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“Locating the items was straightforward, but was unable to purchase both items together, even after l sent a message requesting this. However the transaction was achieved and the packaging and delivery were excellent.”

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Posted 4 weeks ago

“good service”

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Posted 1 month ago

“An absolutely brilliant service…. within hours of my initial request I received three quotes and the supplier I chose was excellent.”

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Posted 1 month ago

“Easy-to-use site and secured a difficult to access old Peugeot part, at a very reasonabe price .”

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Posted 1 month ago

“Great quick service. Had a query which was dealt with in an easy and pleasant manner. Would certainly use again.”

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Posted 1 month ago

“Service delivery and postage/packaging more than met my expectation. The part l ordered was in very good condition for a previous used part.”

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Posted 1 month ago

“I needed a door handle for a Sharan and it was found. I was also given help to remove the lock barrel so that another one could be fitted.”

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Posted 1 month ago

“Whole process was smooth. Easy to navigate website. Good responses. Parts as advertised and delivered quickly. Couldn't fault it. Many thanks”

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Posted 1 month ago

“Mirror arrived when promised, well packed and has now been filled. Very happy.”

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Posted 1 month ago

“I found it difficult to order my item. When I entered the details a different options of the urn came up and I had to scroll a lot to get to my one. The system was slow, so when I was trying to enter all details it took so long I thought it had crash several times I actually rung the supplier to explain. Whilst I was talking to him the site and the correct page appeared and I was able to order, this part was easy. I received a lot of messages from other suppliers offering me the item , I’m clicked to the page to stop the request but it didn’t work I am aware this could all be me BUT as a customer I wasn’t able to navigate easily around the website. Hope this helps anyway The delivery was very quick and it was the correct item Thank you”

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Posted 1 month ago

“Part arrived on time, packaged well, and was exactly as advertised,”

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Posted 1 month ago

“very good service, good price and the part worked fine will use them again. cheers guys keep the good work”

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Posted 1 month ago

“Good secure and fast”

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Posted 1 month ago

“Brilliant service. Component received next day in terrific condition. Absolutely delighted.”

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Posted 1 month ago

“The process of ordering the part I needed was really straightforward and the part arrived quickly. Happy to report that it was the correct one and is working fine.”