PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,390 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Fantastic prompt service! Having failed with the main dealership your website easy to use and the speed of delivery amazing! Thank you!”

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Posted 2 years ago

“Excellent website. I'll be referring to it in the future for sure. Simple, straight forward process, great service from start to finish.”

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Posted 2 years ago

“Part arrived within two days fitted by local garage central locking now working as it should, would reccomend, thank you.”

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Posted 2 years ago

“Spot on as uasual”

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Posted 2 years ago

“Great website & straightforward to use! Usually, a variety of quotes to choose from that are extremely reasonable. Quotes are set out so you know what you are purchasing & very easy to buy through the website either with a card or PayPal. Always use this website when needing to purchase a second-hand part :)”

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Posted 2 years ago

“Very efficient order and delivery process. Wing mirror unit in good condition. Fitting and electrics worked perfectly.”

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Posted 2 years ago

“excellent service easy to use”

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Posted 2 years ago

“Excellent service, the part was good condition , and sent out next day delivery , would definitely use this company again 5*****”

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Posted 2 years ago

“Happy customer, thanks 😅🤗”

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Posted 2 years ago

“I have retained their e-mail address for future use a very very good company they know exactly what is required”

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Posted 2 years ago

“Very please!”

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Posted 2 years ago

“very good website.easy to use.came up with 3 firms at competative quotes quickly”

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Posted 2 years ago

“excellent service would highly recommend”

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Posted 2 years ago

“Seems to have very limited due diligence in place around the suppliers it works with. Dispute resolution is poor, with systems for contacting suppliers not working and little interest taken in resolving this or reaching a satisfactory outcome. Messages back from Parts Gateway are regular but don't say anything more than 'contact the supplier'. If the supplier is uncontactable or does not respond you're on your own”

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Posted 2 years ago

“Excellent ! Lots of sellers. Very pleased with choice”

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Posted 2 years ago

“Part was found and correctly identified at a very reasonable price. Rapid service, well done.”

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Posted 2 years ago

“All good, fast delivery, OEM genuine part.”

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Posted 2 years ago

“I ordered the part one day and it came the next. Very pleased with lamp ans service”

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Posted 2 years ago

“Great service, even phoned up to check which colour wheel i needed”

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Posted 2 years ago

“Was getting worried as part didn’t arrive in timeframe quoted, gave them a ring and issue was chased up for me, it had gone to wrong depot, arrived next day and fitted perfectly Thanks guys, would recommend service to anyoe”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,390 reviews