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PartsGateway Ltd Reviews

4.6 Rating 10,414 Reviews
91 %
of reviewers recommend PartsGateway Ltd
Company Reviews Metrics Info
4.6
Based on 10,414 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Time will tell just bought alternator for BP11 FYH replaced it so i gave you 4* see how it goes and then you deserve 5*”
Helpful Report
Posted 4 years ago
Michael
Verified Buyer
“Very efficient to deal with and super fast delivery”
Helpful Report
Posted 4 years ago
Richard
Verified Buyer
“Very happy with the part”
Helpful Report
Posted 4 years ago
Lionel
Verified Buyer
“Disappointed to find slight chip damage to the bottom right hand corner. Any chance of a discount? Managed to carry out a touch up repair.”
Helpful Report
Posted 4 years ago
Nigel Daly
Verified Buyer
“initially sent the wrong part but after contact corrected the error without issue. apart from the initial hickup the dealer was very fare certainly use them again nigel”
Helpful Report
Posted 4 years ago
Matthew Houston
Verified Buyer
“Getting better”
Helpful Report
Posted 4 years ago
Peter
Verified Buyer
“I had fairly quick and useful response to my enquiry.”
Helpful Report
Posted 4 years ago
Chris
Verified Buyer
“received item all ok”
Helpful Report
Posted 4 years ago
Mr
Verified Buyer
“It was fine”
Helpful Report
Posted 4 years ago
Diarmuid
Verified Buyer
“Part arrived and supplier was helpful with query”
Helpful Report
Posted 4 years ago
Les
Verified Buyer
“Sent the wrong part initially, but after I phoned them, they could not have been more helpful. I judge a company on how they react to problems, and they were very good.”
Helpful Report
Posted 4 years ago
Alan R
Verified Buyer
“Driveshaft arrived a couple of days later than expected but good price and happy to use the again.”
Helpful Report
Posted 4 years ago
Mr
Verified Buyer
“Ordered Saturday, part arrived Thursday, happy with service happy to use the firm again.”
Helpful Report
Posted 4 years ago
Perry
Verified Buyer
“Good service just took longer than I thought , but was bank holiday so was to be expected.”
Helpful Report
Posted 4 years ago
Jane
Verified Buyer
“Part was in good working order and very clean. Only thing was despatch. It took 3 days to despatch. Delivered 3 days after.”
Helpful Report
Posted 4 years ago
Kevin
Verified Buyer
“VERY GOOD prompt service”
Helpful Report
Posted 4 years ago
Sean
Verified Buyer
“Excellent service kept informed of delivery”
Helpful Report
Posted 4 years ago
Richard
Verified Buyer
“Bought an offside door mirror for a Peugeot Boxer motorhome. Delivery was very fast and well packaged for a good price. Unfortunately the mirror glass was not attached to the backing plate and was only held in place by the heater wires. No double sided sticky pads were included and I had to source my own. Not partsgateway were nor at fault but their suppliers.”
Helpful Report
Posted 4 years ago
Richard
Verified Buyer
“Good site to look for and source parts. However once selected a part and ordered, got bombarded by other quotes some of which were better than the quote selected. Perhaps should have waited longer before ordering, but when you need a part ...???”
Helpful Report
Posted 4 years ago
Michael
Verified Buyer
“Adverts need making clear that goods are new/used/part worn !”
Helpful Report
Posted 4 years ago
PartsGateway Ltd is rated 4.6 based on 10,414 reviews
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