Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,781 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 24th June 2025

Martyn

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

399

Anonymous

Anonymous // 01/01/2019

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“My order for 2 Kolkwitzia amabilis plants was easily placed online, there was a short delay while the nursery waited for delivery of the plants from the grower, delivery was then promptly made and the plants arrived in excellent condition.”

Helpful Report

Posted 5 years ago

Hi Richard We're delighted to hear you're happy with the quality of your Kolkwitzia Beauty Bush plants and with your online buying experience and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very good experience , despite a delay in delivering the plants I have been very satisfied with the way it was handled as I was kept informed as to why this happened . In the end the delivery went very well and I was very satisfied with the quality of the plants .”

Helpful Report

Posted 5 years ago

We're very pleased to hear you're happy with our customer service and with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I was very happy with the hedging from Paramount Plants and the bushes and trees are doing well. I had to defer delivery as I was going away and I was able to speak to someone at Paramount Plants and they arranged that. Delivery on a pallet worked fine.”

Helpful Report

Posted 5 years ago

Hi Susan I'm very pleased to hear you're happy with your buying experience at Paramount Plants. Good to hear your hedging plants are doing well and you were pleased with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great communication, Wonderful Tree, Great delivery”

Helpful Report

Posted 5 years ago

Hi Daniel We're so pleased to hear you're happy with your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very helpful advice on choosing the correct magnolia tree for our garden, very good customer service and prompt communication on delivery of our tree”

Helpful Report

Posted 5 years ago

We're delighted to hear you're happy with the quality of your Magnolia tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivery was offered earlier than expected which was a nice bonus!. Delivery was to curb side only. Had to use own trolley to move tree approx 8ft up alley where it could be stored safely. Delivery driver not very talkative or welcoming, just very matter of fact, not a lot of interaction. On the plus side the tree appears to be a lovely healthy specimen. We have planted our cherry laurel and it appears to be doing fine. Good value for money!”

Helpful Report

Posted 5 years ago

Hi Rosemary Thank you for your review and your feedback - much appreciated. We're pleased to hear you are happy with the quality of your tree and our customer service. Thank you Karen

Posted 5 years ago

“Delivery was a bit delayed as sourcing of a particular plant proved difficult. Kudos to the paramount team for keeping me updated throughout. That was amazing. The plants arrived in very good condition on the day stipulated. I would not hesitate to highly recommend paramount. Thank you for a great service all around. Margit *****”

Helpful Report

Posted 5 years ago

Hi Margit Thanks for leaving us a 5 star review and recommendation - much appreciated. We're delighted to hear you're happy with our customer service and with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“there was an issues with one of the plants, but when it was brought to Paramount‘s attention they promptly and very helpfully dealt with the matter and sorted things out”

Helpful Report

Posted 5 years ago

Hi Dirk Thank you for leaving us a review. We're pleased to hear that this issue has now been resolved to your satisfaction. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Bamboo was bushy and arrived safely, and the driver was very helpful. However, I was very disappointed that the bamboo height overall was only 160 cm, apart from only 3 very thin shoots, that took it to 178 cm. At this price, I expected at least 175 cm overall - the minimum quoted by you. Pics with measuring tape available!”

Helpful Report

Posted 5 years ago

Thanks very much for your feedback and we are so sorry to hear about the bamboo wasn't bushy. We do send in our deliveries and feedback emails a request that a photo is sent to us within 3 days of delivery of any damaged or unacceptable plants in order that we can give further advice (in the rare circumstance of any issue ) . We do not appear to have received a photo yet so I will ask our customer services to contact you to discuss this issue with you. Again apologies for any inconvenience and our customer services will make contact. Kind regards Karen

Posted 5 years ago

“Fantastic company. Always willing to help and advise not only with regard to plant choice but also on delivery needs. Even supplied potted plants in place of rootball at no extra cost! The plants supplied were the best quality specimens. All in all, exemplary.”

Helpful Report

Posted 5 years ago

Hi Graham Thanks so much for your kind words and review - much appreciated. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good communication at all times”

Helpful Report

Posted 5 years ago

Hi Rachel Very pleased to year you are happy with your experience of buying plants online from us. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“A good experience but it would be more helpful if you could say am or pm delivery instead of waiting in all day . Other companies manage this .”

Helpful Report

Posted 5 years ago

Thanks so much for taking your time to review our service. Your delivery was made by our trusted couriers (due to your distance from us). We arrange hundreds of deliveries each week and if sent by couriers they base the cost of delivery on an 8am-6pm timeslot for delivery. The couriers do sometimes have an option to give an AM or PM delivery which is a service we can offer upon request (at extra cost) but this is not always possible to all postcodes so this is not possible to advertise online. Or the couriers will also deliver in your absence if you confirm this is acceptable. From our emails I can see my colleague discussed the delivery day ( and advised the timing of 8am-6pm with you ) and booked the date requested by you confirming 8am-6pm which he understood was acceptable to you. I apologise if there was any misunderstanding as he understood the date/timing was acceptable. We appreciate these courier timings are a little inflexible and we are always working on better options for our customers but our main concern is getting the best couriers to deliver the plants safely and efficiently and these particular couriers are the best option for the most efficient service. Thanks Karen

Posted 5 years ago

“Delighted with the tree we purchased! Paramount kept us informed throughout the process and the Blue Colorado Spruce looks wonderful in the area we prepared for it.”

Helpful Report

Posted 5 years ago

Hi Antony So pleased you're delighted with the quality of your Blue Colorado Spruce tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Lovely tree and so far, so good!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We're pleased you're happy with the quality of your tree. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“As a new customer, I was very pleased with the personal service I received from Paramount when I placed my order. The plants were delivered on time and in excellent condition, exactly as they were described on the website. They are now planted and flourishing well.”

Helpful Report

Posted 5 years ago

Hi Audrey Welcome as a new customer. We're delighted to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very helpful and knowledgeable staff, great customer service. Plants arrived on time excellent quality.”

Helpful Report

Posted 5 years ago

Hi Richard Thank you for the positive review. We're delighted you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The tree far exceeded our expectations, it was not only taller but was also the more expensive single trunk instead of the cheaper multi trunk we ordered”

Helpful Report

Posted 5 years ago

Hi Jackie We're very pleased to hear you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Quality excellent and delivered as expected”

Helpful Report

Posted 5 years ago

Hi Mike We're delighted to hear you are happy with the quality of your plants and our customer service, thank you for taking the time to leave us a review - we appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Really pleased with purchase. Paramount Plants kept we well informed on delivery and overall whole experience was good.”

Helpful Report

Posted 5 years ago

Hi Nicola We're so pleased to hear you are happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent customer service - very easy to order everything, great communication, delivery exactly on time. Very straightforward and helpful. And great prices!”

Helpful Report

Posted 5 years ago

Hi Charlotte Thanks so much for leaving us a 5 star review. We're delighted to hear you were so happy with our online ordering and customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,781 reviews