Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,782 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 24th June 2025

Martyn

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

399

Anonymous

Anonymous // 01/01/2019

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“Product delivered as described. Good courier service. Would recommend”

Helpful Report

Posted 5 years ago

Thank you for your 5 star review - we appreciate it! We're very pleased you're happy with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I have marked this Amelanchier as acceptable however it lost all its leaves. The leaves were marked with brown spots. I will say that there seems to be a lot of buds on so I am hoping that in the spring the leaves will sprout. I have been watering very regularly. If the plant does not thrive in the spring next year I will come back to Paramount Plants. Kirsten Austin”

Helpful Report

Posted 5 years ago

Hi Kirsten We are very sorry you are not 100% happy with your tree and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“The Edgeworthia plant I purchased is beautiful, well grown and very healthy. Paramount Plants were the only supplier that offered the size plant I was looking for to replace a 12 year old specimen that had died. Delivery was quick.”

Helpful Report

Posted 5 years ago

Dear Mr Kieran We're delighted you are happy with the quality and size of your Edgeworthia plant and our customer service. We appreciate you taking the time to leave us a review. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“plants are of a very good quality and exactly as described”

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Posted 5 years ago

Hi Elizabeth We're very pleased that you're happy with the quality of your plants. Thank you for taking the time to leave us a review. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great selection of plants. Brilliant service, both on the phone and at the nursery - helpful, personable.”

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Posted 5 years ago

Hi Ruth Thanks for your 5 star review and your kind words about our plant collections and our customer service teams. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The service was great & the trees have been very healthy”

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Posted 5 years ago

Hi Elizabeth Thank you so much for your 5 star review - much appreciated. We're delighted you're happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“nice plants”

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Posted 5 years ago

Hi Rajan We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Lovely, healthy plants overall and if something isn't quite right, plants were quickly replaced or refunded. Svend was particularly helpful, even delivering plants personally early one morning before attending a wedding! Thank you. We will definitely use Paramount again.”

Helpful Report

Posted 5 years ago

Hi Jackie Thank you for taking the time to leave us a 5 star review - we're delighted you are happy with your plants and our customer service. I will pass on your kind words to Svend. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We were very happy with the service provided by Paramount Plants. We bought a large golden bamboo which was delivered on time and when we had a later issue it was dealt with efficiently and promptly. The bamboo is flourishing and very attractive. Thank you”

Helpful Report

Posted 5 years ago

Hi We're very pleased you're happy with the quality of your Golden Bamboo and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Hi Guys Thank you for the tree it is planted and so far so good. It was lighter than I thought and it was easy to move. Lets hope it all goes ahead well from here. Great service. Now looking at the next tree I need to plant now, probably a sweet chestnut.”

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Posted 5 years ago

Hi Paul Thanks so much for your 5 star review. We're so pleased you're happy with your tree and our customer service. We look forward to assisting you with buying your next tree - let us know if we can assist in any way. Thank you Karen

Posted 5 years ago

“Good customer service, keep me apprised on delivery dates etc. Plants delivered healthy and in excellent shape. Overall a great service. I will be buying from them in the future”

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Posted 5 years ago

Hi Alyson Thank you so much for your 5 star review - much appreciated. We're really pleased you're happy with your plants and our customer service and look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“My 2 trees are really great. Thank you Paramount. Only one thing not to my liking is the delivery charge could be a little less expensive. Will shop again.”

Helpful Report

Posted 5 years ago

Hi Derek Thank you for leaving us a 5 star review. We're delighted you're pleased with your two trees and our customer service. Just to say - we charge for delivery based on your postcode (ie the distance from us that the trees have to travel) and the size of the plants in the order (it's much more expensive to transport taller trees) We do try to keep the delivery costs to an absolute minimum. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent service. Kept well informed from choosing the right plants to delivery. Delivery on time and was friendly, helpful and efficient. And the trees are excellent. Exactly as described and good healthy plants. Thank you Paramount Plants. Will highly recommend.”

Helpful Report

Posted 5 years ago

Hi Jane Thank you so much for your recommendation and we're delighted to hear you were so happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Interesting range of plants and options for bigger sizes than most nurseries. Good communication. Excellent quality plants, well packaged and carefully delivered. I have used Paramount Plants on many occasions and will continue to do so.”

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Posted 5 years ago

Hi Richard Thank you for taking the time to leave us a 5 star review and for your kind comments on our product range, the quality of our plants and our customer service. Good to hear this especially from a regular customer. We really look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good quality trees arrived on time and as described, the only minor observation was the Acer which arrived in a container, much larger than expected.”

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Posted 5 years ago

Hi Anthony Thank you so much for giving us a 5 star review. We're delighted you're pleased with the quality of your plants and our customer service. We look forward to being of service in the future. Thank you Karen

Posted 5 years ago

“Plants very dry- drier than usual. Delivering very early morning on Bank Holiday Saturday was appalling when there were no workmen there to move the trees safely inside the property. It left the elderly client having to move them from the side of the country lane down a steep slope. I was away for the Bank holiday week end out of signal & didn’t receive your delivery time scale. We are not impressed. Marion Verschoyle Verschoyle Interiors Director”

Helpful Report

Posted 5 years ago

Hi Marion We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Thanks for your feedback Marion. As per our previous email to you in relation to this matter we are again very sorry for any upset caused by your failure to receive our delivery date email due to the unexpected electricity failure in your area. In future, as advised in our email dated 30th August, we are happy to liaise with your clients and/or their builders regarding delivery dates and / or avoid specific dates if this information is given to us by email (or in the comments section of our website at the checkout when purchasing plants) this will be received by all team members who will assist with specific delivery dates for example avoiding weekend or bank holiday deliveries/ only deliver when builders present / call before delivery and so on. We were not informed that the delivery wasn't convenient at the weekend / bank holiday otherwise we wouldn't have delivered on that date. Is there anything further we can assist in regards to the delivery of the plants you received from us? We did immediately email to respond to these queries on the 30th August but have yet to receive a response. If we can provide any further information or assistance please let us know. Kind regards Karen

Posted 5 years ago

“Delighted with my trees. Exactly as described and in perfect condition. Really helpful delivery service too.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a 5 star review - we're so pleased you're happy with the quality of the plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plants arrived in good condition , they have settled into their new environment and already sending out new shoots .”

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Posted 5 years ago

Hi George So pleased your plants have settled in well and you're pleased with our service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent service as usual from Paramount Plants. My plants were delivered on time and in excellent condition, very healthy and exactly as described and shown in the images on their website. On top of that I received faultless customer care from all involved with my orders. As well as faultless service when I needed to return one part of my order because unforeseen concrete footings in my garden prevented some planting. Many thanks.”

Helpful Report

Posted 5 years ago

Hi Christine We're delighted to hear you're so pleased with the quality of our plants and our customer service. Many thanks for taking the time to leave us this review. We look forward to being of service in the future. Thank you Karen

Posted 5 years ago

“Great quality plants and good service. Unfortunately, my standard hydrangea panniculata Limelight branches snapped in the wind once in bloom as the flower heads were too heavy for the young plant”

Helpful Report

Posted 5 years ago

Hi Christopher We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,782 reviews