Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,907 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite and informative .Able to give knowledgeable advice about plant choices.”

Helpful Report

Posted 6 years ago

Hi Allan Thank you very much for leaving us a 5 star review. We're pleased to hear you're happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent service, quick delivery and great quality!!!”

Helpful Report

Posted 6 years ago

Hi Ali Thank you so much for your very positive review. We're delighted to hear you were pleased with the quality of your plants our with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Paramount are happy to give advice. Trees arrived on time and in good condition.”

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Posted 6 years ago

Hi Gillian Thank you for your review, we're very pleased to hear you're happy with the quality of your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I recently bought some conifers from Paramount Plants which were delivered promptly. I had a problem with a couple of the trees but this was sorted out immediately. I will definitely use the company again and would recommend.”

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Posted 6 years ago

Hi Jayne Thank you for taking the time to give us a review and a recommendation. We're pleased you were happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent service throughout, and very pleased with the products as they were probably a little better than we expected. Would use again for sure!”

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Posted 6 years ago

Hi Imogen Thank you so much for your review. We're very pleased to hear your positive comments on the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The quality of service and the tree I purchased was very high. The team were helpful especially with the extended delivery distance. Thank you Paramount plants.”

Helpful Report

Posted 6 years ago

Hi Katie We're very pleased to hear you were happy with both the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I ordered 56 cherry laurel bushes from Paramount and would thoroughly recommend them. From my initial enquires where William provided knowledgeable help and advice through to the delivery a few days later, where the driver could not have been more obliging, my experience exceeded my expectations. The plants arrived in perfect condition and exactly as described. They have already been planted and provide a good screen in place of the hideous leylandi trees I removed.”

Helpful Report

Posted 6 years ago

Hi Tim Thank you so much for your 5 star review and your recommendation. We're delighted you're pleased with the quality of your Cherry Laurel bushes and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The shrubs arrived with 6 brunches snapped half length... but otherwise healthy looking plants with healthy roots.”

Helpful Report

Posted 6 years ago

Hi Alice thanks for your feedback and we are sorry that you had this problem. We haven't received any emails regarding this matter previously from you - therefore in order that our customer service team can resolve this to your satisfaction if you email info@paramountplants.co.uk with photos we will respond accordingly. We await hearing from you and apologise that you are not 100% satisfied. Kind regards Karen

Posted 6 years ago

“A high overall price for a laburnham tree despite the '£60' discount. But a good tree and delivered within estimated time.”

Helpful Report

Posted 6 years ago

Hi John We're pleased you're happy with the quality of your Laburnum tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent service, my beautiful strong apple tree arrived as expected. Thank you Paramount!”

Helpful Report

Posted 6 years ago

We're very pleased to hear you're so happy with your Apple Tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“What a fantastic company. fantastic service fantastic products this is my first time buying shrubs online and I’ll definitely be buying from them again Jackie Clover Norfolk”

Helpful Report

Posted 6 years ago

Hi Jackie Thank you so much for your very positive review, we're delighted you're happy with your shrubs and with our customer service and we look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Thank you for my delivery and for replacing one of the plants late in with an upgraded version. Unfortunately, I only noticed after I had them planted, that the lilac is not the one I ordered. Oh well, it's planted now and, hopefully, it will also look good.”

Helpful Report

Posted 6 years ago

Hi Esther thanks for your feedback and 4 star review. Would you mind sending a photo of the plant to our customer services team info@paramountplants.co.uk and we will resolve this matter for you. Kind regards Karen

Posted 6 years ago

“Shrubs arrived quickly and in great condition what more can you ask for.”

Helpful Report

Posted 6 years ago

Hi Krisula We're pleased you're happy with the quality of your shrubs and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I love the tall bamboo I ordered and received from paramount. They arrived in perfect condition, and were just as tall as I ordered. Highly recommended! From a long time bamboo lover!”

Helpful Report

Posted 6 years ago

We're so pleased to hear how happy you are with the quality of your Bamboo plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Paramount Plants provide quality plants with excellent service. Thank you.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review - much appreciated! We're very pleased you're happy with the quality of our plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Really great. Fantastic advice from the team on the right plants to buy for the position I had in mind. Excellent delivery and excellent value on the plant purchased. kept well updated throughout. really thoughtful follow up communications. Would recommended”

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Posted 6 years ago

Hi Ben Thank you so much for your 5 star review and recommendation. We're delighted you're pleased with your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Great service Thank You”

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Posted 6 years ago

Hi Neil We're delighted you're happy with our service and thanks for taking the time to leave a review - much appreciated! We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“the plant arrived when you said it would in good condition so that was great , it leans to one side a bit which is not great as when you spend nearly £200 on a plant you expect it to be perfect ! I will try to support it but for some reason the Gardiner says it may not work”

Helpful Report

Posted 6 years ago

Hi Melissa We are very sorry you are not 100% happy with your plant and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Easy to deal with communication clear and always updated information is relayed quickly. Friendly and professional. From start to finish well run company thank you”

Helpful Report

Posted 6 years ago

Hi Graham Thank you for taking the time to leave us such a positive review - we appreciate it! Very pleased to hear you're happy with your online experience and our customer service and we look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I ordered some trees and got just what I needed. Delivered as promised and good quality and price. Also got an email with advice and help. Just what I needed. Would happily buy from Paramount again.”

Helpful Report

Posted 6 years ago

Hi Anna We're delighted to hear you're pleased with the quality of your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,907 reviews