Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,907 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new customer, I was very pleased with the personal service I received from Paramount when I placed my order. The plants were delivered on time and in excellent condition, exactly as they were described on the website. They are now planted and flourishing well.”

Helpful Report

Posted 6 years ago

Hi Audrey Welcome as a new customer. We're delighted to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Very helpful and knowledgeable staff, great customer service. Plants arrived on time excellent quality.”

Helpful Report

Posted 6 years ago

Hi Richard Thank you for the positive review. We're delighted you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The tree far exceeded our expectations, it was not only taller but was also the more expensive single trunk instead of the cheaper multi trunk we ordered”

Helpful Report

Posted 6 years ago

Hi Jackie We're very pleased to hear you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Quality excellent and delivered as expected”

Helpful Report

Posted 6 years ago

Hi Mike We're delighted to hear you are happy with the quality of your plants and our customer service, thank you for taking the time to leave us a review - we appreciate it. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Really pleased with purchase. Paramount Plants kept we well informed on delivery and overall whole experience was good.”

Helpful Report

Posted 6 years ago

Hi Nicola We're so pleased to hear you are happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent customer service - very easy to order everything, great communication, delivery exactly on time. Very straightforward and helpful. And great prices!”

Helpful Report

Posted 6 years ago

Hi Charlotte Thanks so much for leaving us a 5 star review. We're delighted to hear you were so happy with our online ordering and customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Beautiful, vigorous and healthy - looking plants. Delivered on time by a really unhappy seeming driver. I hope he was ok”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the quality of your plants and our customer service. I'm sorry to hear your driver seemed unhappy, I will check on why this was the case. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The best selection of mature plants you could hope to find, with a reasonable delivery time period too!”

Helpful Report

Posted 6 years ago

We're very pleased to hear you're happy with the quality of our plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Unfortunately, all but 1 of the 13 trees were unacceptable. The specimens were of such poor quality that it was necessary for replacements to be ordered. Second order was better, but not brilliant, however, why were such poor specimens sent out first if on asking for replacements, they are of improved quality. Customer service good after initial delivery was unacceptable.”

Helpful Report

Posted 6 years ago

“The tree arrived on time and in excellent condition.”

Helpful Report

Posted 6 years ago

Hi Kathy We're very pleased you're happy with the quality of your trees and our customer service.. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Not used this company before but they had the right variety of Thuja hedging at the right height for my needs. Delivery was prompt and the driver helpful - off loading 41 heavy plants one by one! 5 stars for him too! The plants were great quality - bushy and healthy. These are big weighty plants that have been well grown. Ideal hedging backed by good service all round. Highly recommend this company.”

Helpful Report

Posted 6 years ago

Hi Julie Thank you so much for taking the time to leave us a 5 star review and recommendation. We're delighted to hear you're happy with the quality of your Thuja hedging plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent quality & service. Thank you.”

Helpful Report

Posted 6 years ago

Hi Catherine So pleased to hear you are happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent plant healthy very nice cone shape”

Helpful Report

Posted 6 years ago

Hi Mena We're very pleased to hear you are happy with the quality of your plant. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Plants arrived in good condition and healthy. Planting tips as well as general instruction for tree care included in the confirmation email was a nice bonus.”

Helpful Report

Posted 6 years ago

Thanks so much for leaving us a review. We're very pleased to hear you are happy with your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Items as described. Good communication. Easy delivery process. Recommended”

Helpful Report

Posted 6 years ago

Thank you very much for leaving us a review and a recommendation. We're pleased to hear you are happy with your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Helpful and flexible with a good range of plants”

Helpful Report

Posted 6 years ago

Hi Paul Thank you for leaving us a 5 star review. We're pleased to hear you're happy with our range of plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The picea pungens blue diamond tree looks fantastic in my garden. Great service from paramount. Very happy.”

Helpful Report

Posted 6 years ago

Hi Marian We're pleased you're happy with the quality of your Picea Blue Diamond tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I ordered 6 clear stem trees, which were fantastic and well-matched. Delivery was really fast. And when I discovered one of the trees was the wrong one, it took one phone call and it was sorted! I can’t recommend highly enough, trees are excellent and the customer service is super excellent 😀”

Helpful Report

Posted 6 years ago

Hi Stephanie Thank you for your 5 star review and recommendation. We're delighted you're so pleased with the quality of your clear stem trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Excellent service, I was informed of all the information as regards my delivery right up to when I actually received my plants which were in excellent condition. Thank you Paramount”

Helpful Report

Posted 6 years ago

Hi Melvin We're delighted you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Great choice and info on each product online. Best price I could find. Very quick turn around and delivery went smoothly. Very happy with the product received and I'd recommend the company to all.”

Helpful Report

Posted 6 years ago

Hi Dafydd Thank you for leaving us a 5 star review and recommendation. We're delighted to hear you're happy with your online experience, the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,907 reviews