Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,906 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,906 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The arrival of Cornus China Girl was exciting in these difficult times, all very efficient. Planted and seems to be doing well, thanks again Johnnie Henry”

Helpful Report

Posted 5 years ago

Hi John We're delighted you're happy with the quality of your tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We are absolutely delighted with Paramount. We ordered 2 laurel bushes, which arrived within the time frame expected and were of excellent quality - big, tall, healthy bushes, better than we hoped for. And the delivery guy was absolutely lovely, which cheered me up in these difficult times. Many thanks to all”

Helpful Report

Posted 5 years ago

Hi Bev Thanks so much for your very positive comments - it means a lot to us right now! So pleased you're happy with the quality of your Laurels and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I moved into a new-build property just before Christmas and luckily managed to get some landscaping done before the lockdown. Equally luckily I found Paramount online and ordered a Banksiae Lutea climbing rose. It arrived safely boxed and was a more mature plant than I'd expected. I'm pleased to say that it's settled into its new home very well and there are already new shoots appearing. I hadn't heard of Paramount before and didn't know what to expect but I was delighted by the service and the quality of the plant and I can thoroughly recommend them. I'll certainly check out their catalogue when I'm looking for further plants for the new garden.”

Helpful Report

Posted 5 years ago

Hi Philip Thank you so much for your very positive comments and recommendation - it means a lot to us, especially right now! So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Wow , the photinia we ordered have now arrived and look stunning in our garden. Excellent service and great quality plants . Very happy customer indeed. Maria and David”

Helpful Report

Posted 5 years ago

Hi Maria and David So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Cant really comment on service because of the delayed delivery time due to Coronavirus. But the tree was very well packed and arrived undamaged.”

Helpful Report

Posted 5 years ago

Hi April So pleased you're happy with the quality of your Cornus tree and our apologies for the delay in delivery - we are doing our absolute best in very challenging times. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Four lovely healthy plants arrived when they were promised, well packed and safely transported. Very pleased.”

Helpful Report

Posted 5 years ago

Hi Jon So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very good service kept me informed about my plant.”

Helpful Report

Posted 5 years ago

Hi Janet So pleased you're happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Would order from this company excellent service and was kept informed throughout the process.”

Helpful Report

Posted 5 years ago

So pleased you're happy with the quality of your plant order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“One plant delivered and died and no question replacement provided foc. Can’t criticise that!”

Helpful Report

Posted 5 years ago

Hi David Thanks for your review, very pleased to hear that everything was resolved to your satisfaction. We look forward to being of service in the future. Thank you Karen

Posted 5 years ago

“Very pleased with my plant. Still delivered within a reasonable time despite the CoronaVirus situation.”

Helpful Report

Posted 5 years ago

So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Helpful company to deal with and the plants arrived in a couple of weeks which considering we are on lockdown, was very good!! The plants were all a good size and condition and we also found the instructions and videos online extremely useful. In addition, having shopped around, they were the most keenly priced. Thank you.”

Helpful Report

Posted 5 years ago

Hi Deborah Thank you for your positive comments. So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Thank you Paramount Plants for pleasant and hassle free experience. We love our tree!”

Helpful Report

Posted 5 years ago

Hi Rhys We're delighted you're so happy with the quality of your tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plant arrived in excellent condition as scheduled.It is now safely planted but we did have a few initial concerns once we took it out and watered it.It might have helped us if there were some initial care instructions.”

Helpful Report

Posted 5 years ago

Hi John So pleased you're happy with the quality of your plants and with our customer service. So sorry - we usually attach the care instructions for your order to the delivery email. Do get in touch if you need any advice by emailing our team on salesteam@paramountplants.co.uk and they will be able to give you all advice. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great communication and service . Very pleased with the plants”

Helpful Report

Posted 5 years ago

Hi Georgina We're very pleased to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great selection of plants and all well-described. Buying was simple and delivery swift, with great comms all the way. Have already recommended to a neighbour and will definitely use again.”

Helpful Report

Posted 5 years ago

Hi Steve Thanks so much for your positive comments and for your recommendation. We're very pleased to hear you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We were pleased with the efficiency of ordering from Paramount Plants. They communicated regularly with us regarding our order. They delivered to our front door and we were pleased with the plant we ordered.”

Helpful Report

Posted 5 years ago

Hi Keith We're very pleased to hear you're happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plants were better than I expected which is a very pleasant surprise. Can you also please thank Andy for me as we have a Grandparent here shielding from Covid-19 and he was extra helpful in unloading whilst being ultra respectful of Covid-19 distancing requirements. Thank you. I have already placed my next order with you!!”

Helpful Report

Posted 5 years ago

Hi Michael Thank you for your very positive comments, especially right now, it's much appreciated - we're delighted you're happy with the quality of your plants and with our customer service - I will definitely pass on your thanks to Andy. Thank you Karen

Posted 5 years ago

“We wanted a larger plant to finish the garden. Our plant arrived beautifully packed and very healthy. It is now planted and already putting on new growth. Very pleased.”

Helpful Report

Posted 5 years ago

Hi Denise We're delighted you're happy with the quality of your Sarcococca and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered ten plants originally and then had to amend the order. When I called I was advised by the person I spoke to, to email Kamil, but never heard back from him. I then called again after I had received the delivery info and spoke to Karen who dealt with it effeciently. I don't understand why the first chap I called couldn't deal with it and then Kamil, even though I titled the email urgent in capital letters.”

Helpful Report

Posted 5 years ago

Hi Paul We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I ordered 3 pleached photinia. I was kept in the loop at all times while they were being planted up. The delivery was perfect and I must give a special thank you to delivery man Andy who went above and beyond to see that the plants were delivered to a safe place in my garden. The trees are fabulous! Thank you all so much.”

Helpful Report

Posted 5 years ago

Hi Susan Thank you for your very positive comments - we're delighted you're happy with the quality of your Photinia trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,906 reviews