Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,907 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My yew hedging plants arrived swiftly, were the size expected and were in good condition. I would use Paramount again.”

Helpful Report

Posted 5 years ago

Hi Rachel We're so pleased you're happy with the quality of your Yew hedging plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants delivered as expected on strong pallets and well wrapped. Plants look strong and healthy Some plants are rooted balled as advertised, most have large rootball but a few are with very little root Plants could not be immediately planted due to flooding”

Helpful Report

Posted 5 years ago

Hi Peter Thanks for your review, make sure you keep the rootballs moist until you're able to plant them, you should have received by email our guide for how to look after and plant rootballs? So sorry to hear you've been affected by this terrible flooding. Do let us know if there are any issues and we will try to assist. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“This must be about the sixth order that I have placed with Paramount Plants over the last four years. I now buy large plants from them for preference, as the plants are always of a very high quality in very good condition and grow very well when established.”

Helpful Report

Posted 5 years ago

Hi Mark Thank you so much for your very positive comments - always lovely to hear from returning customers. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent website. Clear and easy to use. Plants available for delivery on requested date”

Helpful Report

Posted 5 years ago

Hi Sharon Thank you for your positive comments about our website and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Lovely healthy trees and good communication and delivery. Everyone was very helpful”

Helpful Report

Posted 5 years ago

Hi Zoe We're so pleased you're happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I love this shop, brilliant if you are looking for mature plants and very reasonable prices. Staff were really knowledgeable, helpful and friendly, highly recommended”

Helpful Report

Posted 5 years ago

Hi Tamara Thank you for your 5 star review, much appreciated. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Thank you for doing just as we asked and as you promised. So rare these days! All went as planned and our gardener planted the Magnolia straight away. It was our gardener who recommend you. Delighted with your service and, so far, with the quality of the tree.”

Helpful Report

Posted 5 years ago

Hi Gillian Thanks so much for your very positive comments - much appreciated. We're delighted you're happy with your tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great quality and value for money. Helpful guidance from the team.”

Helpful Report

Posted 5 years ago

Hi Julia So pleased to hear you're happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent service and amazing healthy plants !”

Helpful Report

Posted 5 years ago

Hi Gillian So pleased you're happy with the quality of your Cherry Laurel hedging plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Decent sized plant delivery very good, slightly odd shape to what I was expecting but now in the ground hopefully will start sprouting green leaves soon and look a better shape Overall pleased with the tree received”

Helpful Report

Posted 5 years ago

Hi Norma Very pleased you're happy with your tree and good to hear it's in the ground - let us know if you have any questions going forward. Best regards Karen

Posted 5 years ago

“Bought a Mock Orange Belle Etoile and a Ceanothus Concha, from Paramount Plants. They were purchased online and we are exceptionally pleased with the quality of both. I would certainly recommend this supplier.”

Helpful Report

Posted 5 years ago

Thank you for your recommendation - we are very pleased to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent, polite and thorough service. The trees purchased are stunning and in great health. Would highly recommend. Very pleased.”

Helpful Report

Posted 5 years ago

Hi Remi We're delighted to hear you're happy with the quality of your trees and our customer service, thank you for the recommendation. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very happy with my plants - excellent service and delivery”

Helpful Report

Posted 5 years ago

Thanks so much for giving us a 5 star rating, we're very pleased you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plant healthy , service good Packaging poor, Substantial £130 Acer tree came in cardboard packaging with NO indication that it was a living thing or which way up or fragile. Compost was VERY dry and the pot had tilted in the box and spilled out of the container , leaving the box toppling over when delivered .”

Helpful Report

Posted 5 years ago

Hi Barbara We are very sorry you are not 100% happy with the packaging of your tree and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Plants arrived in good condition thanks.”

Helpful Report

Posted 5 years ago

Hi Pete We're very pleased to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Arrived safely and promptly with helpful delivery driver. We are always keen to look at offers on larger trees as we are Re-Wilding our smallholding. Thank you”

Helpful Report

Posted 5 years ago

Hi David So pleased you're happy with your trees and our customer service. We try to make regular offers for our customers - I would recommend signing up to our newsletter to get the latest info on our special deals. Good luck with the re-wilding - I'm reading Isabella Tree's book right now - so inspiring. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivery erratic - we requested Thursday, were allocated Wednesday but in fact delivered late Tuesday evening. Both trees healthy, one was a very good shape, the other one was not one I would have chosen.”

Helpful Report

Posted 5 years ago

Hi Lynda We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Absolutely fabulous service, plants arrived on time and we're in great condition, Svend in the office was very helpful and patient. I would highly recommend!!”

Helpful Report

Posted 5 years ago

Hi Dennis Thanks for your positive comments, I will pass on to Svend! We're very pleased to hear you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants arrived looking healthy, if a bit pot bound and have settled in well. Lots of new shoots so it's looking good for the future.”

Helpful Report

Posted 5 years ago

We're very pleased to hear you're happy with your plants, do contact us if you have any questions going forward. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent plant which arrived in tip top condition due to the excellent packaging. I look forward to seeing it later in the season in full leaf.”

Helpful Report

Posted 5 years ago

Hi Aileen We're very pleased to hear you're happy with the quality of your plant and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Hi Aileen We're very pleased to hear you're happy with the quality of your plant and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,907 reviews