Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,907 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and all trees received on time and in very good condition and exactly as described. Very competitive price as well.”

Helpful Report

Posted 5 years ago

Hi Fiona We're very pleased you're happy with the quality of your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Service is good and prices very competitive for larger specimen shrubs. However our most recent purchase was not up to the usual standard we have been accustomed to from paramount.”

Helpful Report

Posted 5 years ago

Hi Paul As I just mentioned in your product review - we are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 5 years ago

“Very happy with trees. Good service. Helpful with advice. Would recommend.”

Helpful Report

Posted 5 years ago

Thank you for your recommendation - we appreciate it! We're very pleased you're happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Early days but the plant looks green and healthy. Fingers crossed I'v planted it right.”

Helpful Report

Posted 5 years ago

Hi Mervyn We're very pleased you're happy with your plant. If you have any questions going forward - please let us know. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent products, friendly & quick service.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very happy. Both plants settled in nicely and growing. Service was very good even during covid crisis. Thank you”

Helpful Report

Posted 5 years ago

Hi Amanda So pleased to hear you're happy with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Pleached trees arrived in tip top condition. Extremely pleased with them. Easy website to navigate and purchase from. 5 star friendly customer after care regarding planting, feeding etc. Thank you.”

Helpful Report

Posted 5 years ago

Hi Caroline We're so pleased to hear you're happy with the quality of your pleached trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good quality tree that has burst into bud within a week, easy to order - my only criticism was that I received no warning on delivery - good job we were in’”

Helpful Report

Posted 5 years ago

So pleased you're happy with the quality of your tree and with your ordering experience, I'm looking into your delivery comment - as we send out a delivery email with details in advance. Thank you Karen

Posted 5 years ago

“I am really pleased with service from Paramount Plants - particularly at this difficult time. Our tree was in excellent condition on delivery and has now been planted in accordance with the instructions. We are really pleased with both the service and the tree - Thank You.”

Helpful Report

Posted 5 years ago

Hi Dorothy We're delighted you're happy with the quality of your tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I'm always pleased with the quality of Paramount Plants. I've had some 90cms Box Balls for a garden in the Cotswolds that I've designed and as specimen plants they look spectacular.”

Helpful Report

Posted 5 years ago

Hi Samantha So pleased you're happy with the quality of your Box Balls and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“This is the second time I have used this company and both times the experience was very positive. I have only been able to source certain shrubs from them and recently ordered a lilac tree and two pampas grasses. All the plants have been healthy except one which they substituted immediately. There communication from order to delivery is excellent. I would highly recommend using this company especially for shrubs. I will be ordering again from them in the future”

Helpful Report

Posted 5 years ago

Hi G It's always great to hear from a returning customer and thank you so much for your recommendation. We're very pleased you're happy with the quality of your shrubs and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“from online order to delivery, the service was very good. The plant arrived in excellent condition and is good value for money. I would recommend this company to anyone wanting online bushes.”

Helpful Report

Posted 5 years ago

Hi Angela We're very pleased to hear your ordering experience was good and you're happy with the quality of your plants and our customer service. Thank you for your recommendation we appreciate it! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good quality shrub, poor packaging, no external signage this way up!!!!”

Helpful Report

Posted 5 years ago

Hi Robert Thanks for your review, we're pleased you're happy with the quality of your shrub and thank you for mentioning the issue with the signage on the packaging - we are looking into this. Thank you Karen

Posted 5 years ago

“Cherry Laurels for hedging arrived on time in good condition, no problems and seem to be doing well having planted them. Great service”

Helpful Report

Posted 5 years ago

Hi Clive We're very pleased you're happy with the quality of your Cherry Laurels and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I sadly had to bury my dear husband of 60 years & with the restriction caused by the virus we were not allowed t have a "Wake" so I decided to purchase a tree with the money. I wanted something that flowered. The sales team were very helpful & I chose a 12ft Wild Cherry as it has white blossom which was my dear husband favourite colour. Very Pleased. Paul that delivered it was so helpful. It's planted so I can view it from lounge window. Definitely use Paramount again.”

Helpful Report

Posted 5 years ago

Dear Marilyn Thank you so much for taking the time to leave this review at such a difficult time. We're very pleased to hear you're happy with the quality of your Wild Cherry tree and with our customer service. Don't hesitate to get in touch if we can be of service in the future. Thank you Karen

Posted 5 years ago

“Great service, kept us updated about delivery, super plants”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I wondered if the better price would mean a poorer service or lesser quality, but this wasn't the case at all. I will certainly use Paramount again.”

Helpful Report

Posted 5 years ago

Hi Adam Thanks for taking the time to leave your review - I'm sure a lot of people buying plants online wonder the same thing! So I'm delighted to hear you're so happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great products, trees are safe and sound from delivery and now planted in the ground”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very happy with the quality of the plants and delivery service”

Helpful Report

Posted 5 years ago

So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great service, plant arrived well packaged, strong and healthy. Would recommend.”

Helpful Report

Posted 5 years ago

Hi Helen So pleased you're happy with the quality of your plant and with our customer service. Thanks for the recommendation. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,907 reviews