Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,778 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 24th June 2025

Martyn

Paramount Plants 5 star review on 23rd June 2025

Simon

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service from ordering the plants until they arrived. Very helpful driver and plants in excellent condition. No hesitation in recommending Paramount Plants.”

Helpful Report

Posted 5 years ago

Thank you so much for giving us 5 stars and a recommendation - we appreciate it! So pleased you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“We were impressed with the good communications about our delivery, as well as the advice we received pre and post order. Our trees are safely planted .....so fingers crossed”

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Posted 5 years ago

We're very pleased you're so happy with our customer service and with the quality of your plants. We are here if you have any queries in the future about this order or anything else, don't hesitate to contact us. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Tried other suppliers in the past but Paramount are the best. The specimens are top quality, resilient and beautiful. We are in Hertfordshire, all Paramount plant seem to work very well in our clay/chalk soil. You really cant go wrong.”

Helpful Report

Posted 5 years ago

Hi Richard Thank you so much for your very positive review. We're delighted you're please with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good product and service”

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Posted 5 years ago

Delighted to hear you're happy with your plants and our service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“This was my first ever order from paramount plants and I know it will not be my last, as In the past I have bought my plants from other suppliers and on quality alone they are no where near the quality of paramount plants.”

Helpful Report

Posted 5 years ago

Hi John We're so pleased to hear you're happy with the quality of your trees and with our customer service and we very much look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“plant arrived well packaged and in good condition”

Helpful Report

Posted 5 years ago

Hi Andrew We're pleased to hear you're happy with your plant and our customer service. Thank you Karen

Posted 5 years ago

“Ordered 28 Thuja Smaragd although the plants are good I was a little disappointed on the height, would have been great if the majority of them were closer to the 2m mark rather than 1.7m. The bamboo I could not fault, perfectly healthy great looking plant with the height I wanted. Would have been a very good if it wasn't for the slight disappointment.”

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Posted 5 years ago

“The ordering process was easy although I was a little surprised at the £90 delivery charge which only became clear when my Paypal payment page came up. I don't object to the charge but would have liked to have been aware of it earlier in the process, I was kept informed of when the delivery would arrive and the delivery guy was very pleasant and didn't mind carrying the tree to a secure location a short distance from the front gate. Ciara was on her way and I couldn't lift it! The tree looks healthy and the root ball was well covered. It will be a while before I know if the tree will grow (and it is an elm so it could be 20 years before I know if it is Dutch Elm Disease resistant) but fingers crossed and Paramount could not have done more.”

Helpful Report

Posted 5 years ago

Hi Linda Thanks for your positive review. I'm sorry to hear you didn't realise the cost of the delivery until the payment stage. Just to say, our delivery of live plants depends on the size of the plants in your basket and the postcode for delivery. We do display the delivery cost on the checkout page once you've added your postcode. It's also displayed on the checkout review page, both of these are before you go to the final payment page. We also have a Delivery Price Check button at the basket stage, where you can check the price by entering your postcode before going to the checkout. We do take your comments on board and will review the prominence of these with our team. We're pleased you're happy with your tree and our customer service. Thank you Karen

Posted 5 years ago

“Very pleased with the three trees I ordered. Excellent service. Very competitive pricing.”

Helpful Report

Posted 5 years ago

Thanks so much for leaving a 5 star review - we're very pleased you're happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Hard to review the plants long-term success. They are sitting in the cold greenhouse waiting for Spring. They look good. Delighted to find two plants 4 ft. in height ready for a new shrub bed in the Stanhope garden.”

Helpful Report

Posted 5 years ago

Hi George Thanks for leaving a review - appreciate we're in the winter months but feel free to get in touch in the future if you have any queries. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Really pleased with the quality of the trees and service Paramount have given - thank you!”

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Posted 5 years ago

Hi Michelle Thanks for your review, we're very pleased you're happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The 2 Ilex Aquifolium Argentea Marginata were delivered on time by a very helpful driver. Both trees in excellent condition & now happily planted. I received exactly what I ordered, so another excellent purchase from Paramount Plants. Thank you!”

Helpful Report

Posted 5 years ago

Hi Jonathan We're very pleased to hear you're so happy with the quality of your Ilex trees and with our customer service. Looking forward to being of service again in the future - it's always good to hear from returning customers! Thank you Karen

Posted 5 years ago

“Fantastic service right from ordering to delivery!”

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Posted 5 years ago

Hi Benjamin We're delighted you're so pleased with the quality of your Cordylines and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Always impressed by the quality of the plants from Paramount but now have also had experience of their excellent customer service. Glad I found this company ... I’m getting too old to buy small shrubs 😂”

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Posted 5 years ago

Hi Margaret It's lovely to hear from returning customers and we're delighted you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants gorgeous, exactly as described. Delivery was super prompt and courteous. Thank you”

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Posted 5 years ago

Hi Claire Louise We're delighted to hear you're pleased with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants were in great condition, really healthy and in line with the pictures. Lots of notice for delivery and left as per the instructions, and they send a picture to show how they left them. Would recommend. Website easy to use.”

Helpful Report

Posted 5 years ago

Thanks so much for your positive comments and for giving us 5 stars. We're pleased to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Really efficient process, lovely quality plants and extremely helpful delivery. Exceeded our expectations. Would definitely return to you in the future and have already recommended you to a neighbour.”

Helpful Report

Posted 5 years ago

Hi Kate We're delighted to hear you're so pleased with the quality of your plants and with our customer service. Thank you for your recommendation - much appreciated! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered Dicksonia antarctica for clients and these were such a good price. Delivery was excellent and the plants themselves are really very good. My clients were really happy them so I think they were a big hit. Lots of lovely plants on the web site and the site itself is easy to navigate.”

Helpful Report

Posted 5 years ago

Hi Karen We're so pleased to hear your clients loved the Dicksonia Tree Ferns and you were very happy with our customer service and website. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Arrived in good condition on time.”

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Posted 5 years ago

Hi Alan Thanks for giving us 5 stars - we appreciate it! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I ordered Thuja smaragd trees which arrived nice and early on the delivery date, they provided an am slot so I didn't have to wait in all day and the trees they provided were a nice size. Im really glad I ordered from Paramount and will do again.”

Helpful Report

Posted 5 years ago

Hi Dave We're very pleased to hear you're happy with the quality of your Thuja trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,778 reviews