Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,212 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a personalized wellness planner. I am very underwhelmed with its contents, considering the attention to detail with the cover. Apparently that’s where the buck stops. Due to the personalization, I can’t return it for a refund. Hopefully this helps anyone else if they’re interested in a wellness planner, they can see exactly what they get.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you are not 100% happy with your order, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 years ago

“Ordered a Father's Day photobook. The website said I should get my order by 3/9/21 if ordered on that day, calculating one day for printing, two days for postage. I ordered it end of August, and I'm still waiting. Yes, company may say delay is due to covid related issues but covid was definitely an issue even in August. Website made false promises and when you've put in all the effort to add photos, organise them, add wording etc you then find out at checkout, the order was going to be later than Father's Day . I was told 7/9/21 but it's 16/9/21 and I'm still waiting. Not happy! Will not order from this website again.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you had this issue here, this is very disappointing to hear. If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 3 years ago

“I loved the outside of the planner and was super excited to get it. The pictures of the inside seemed really organized and easy to use, but once I got the planner I was very disappointed in the layout. It is very confusing to use and the month is not with the weekly layout so you have to flip back and forth and have so many different paper clips in it to show where each thing is. I would love it if it was set up differently, but I honestly don't even want to use it because of how terrible the layout is. I give it one star because if the layout was different it would have a lot of potential since the cover is so cute and you can customize it, but other than that I feel like I can barely use the planner”

Helpful Report

Posted 4 years ago

I am so sorry to hear you are not happy with our planner, this is very unusual feedback! If you can contact us on support@papier.com I can look into resolving this for you, no problem! Best wishes, Alicia

Posted 4 years ago

“Ordered a personalised academic planner for my friends birthday received the planner and one of the photos was the wrong way round which ruined the whole front of the planner. However, on the confirmation email everything was the right way up. Very disappointed as it wasn’t cheap.”

Helpful Report

Posted 4 years ago

Hi - So sorry to see your order arrived with this error, this is not up to our usual standards at all! If you can contact us on support@papier.com we can get this fixed and a new order sent to you, no problem! Apologies again, Alicia :)

Posted 4 years ago

“We ordered a wedding album book and it arrived dented, the images were really grainy and badly spaced on the page. We'd been so excited to receive our wedding album and are absolutely gutted!”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear that! Please drop an email to support@papier.com with your order number and we'll be happy to replace the album for you. Papier Customer Support

Posted 4 years ago

“When I received my agenda the front design and label was printed in the back of the book upside down, while the front of the agenda had the Papier logo. I checked to see if I had made any errors in editing the design but I hadn't the agenda front and back cover were printed incorrectly.”

Helpful Report

Posted 4 years ago

Hi Isabel, we're really sorry to hear about that error! Please send us an email to support@papier.com including your order number and we'll issue a replacement for you speedily. Papier Customer Support

Posted 4 years ago

“The book can with only 4 photos in it even though I uploaded 30.”

Helpful Report

Posted 4 years ago

Hi Kim, We're really sorry to hear there was an error here, please get in touch with us at support@papier.com so we can resolve it for you. Papier Customer Support

Posted 4 years ago

“This is honestly the worst planner I have bought. -The monthly pages are all bundled together -The weekly pages are all bundled together -The monthly notes/ goals/ to-do-list/ important dates/ wish list pages are all bundled together I have to flip between 3 different sections to see what my month to week will look like. Such a frustrating experience. Cannot use this.”

Helpful Report

Posted 4 years ago

Hi Nikki, We're really sorry to hear that planner wasn't suitable for your needs, thank you very much for the feedback. Papier Customer Support

Posted 4 years ago

“I was very disappointed with the quality of my item. The paper was not good quality, and the print was very grainy and poor.”

Helpful Report

Posted 4 years ago

Hi, We're sorry to hear that! Please send across a photo of the grainy print to support@papier.com and we'll be happy to help. Papier Customer Support

Posted 4 years ago

“Though the agenda planner I ordered is absolutely adorable, unfortunately, I find it far from functional. The pages are very thin and the writing bleeds through. The book is stiff and makes writing it in extremely difficult. I live by agenda planners, and, sadly, I will have to be returning this. I think this is a good product for someone who is more concerned with the aesthetic vs actually using the agenda planner. It really just seems like something for show.”

Helpful Report

Posted 4 years ago

Hi Ashley, we're very sorry to hear that the planner is not suitable for you but thank you very much for your feedback. Papier Customer Service Team

Posted 4 years ago

“Took 3+ days more than it should of to arrive AND you can’t get the cards sent to addressees which doesn’t make sense. They’ve told me they’ll refund postage as an apology but this doesn’t change the fact that I wouldn’t use again due to poor delivery times and the time that’s wasted by having to forward on the cards to friends and family.”

Helpful Report

Posted 4 years ago

Hi, I'm so sorry to hear your order was late. Currently we can dispatch single greetings cards direct to the recipients, but card sets and invitations do need to all go to one address I'm afraid, but thank you very much for your feedback. Papier Customer Service Team

Posted 4 years ago

“Their cards are beautiful, but they don't deliver on time - allow months for delivery This company does not deliver on time. I made a card for my husband's anniversary in December 2020 and it arrived two weeks late. I thought I will give them another chance and ordered cards for my daughter's last day at Nursery in June 2021. I also paid £6 for express delivery to ensure that I get the cards on time. I did not get the cards on time and no notice form the company to let me know that the cards are late so I was left with no cards on the last day and no ability to make the new ones. The cards were not even despatched on the day that they were supposed to arrive so there is no excuse related to delivery.”

Helpful Report

Posted 4 years ago

Hi Yana, thanks for your review. I am so sorry for the disappointment caused here. Sadly, due to unexpected circumstances, our printers suffered a slight delay and your order was not able to be shipped on the date it should have been. We are very sorry for this! I can see that my colleague issued a cancellation and full refund for the order, as this was not going to reach you on the expected date, in order for you to source a more local replacement. Do let us know if you have any further queries and apologies again for the trouble caused here. Best wishes, Alicia

Posted 4 years ago

“I bought a soft back notebook with my name on the front. It looks good but it is so tightly bound that it will not open flat. Therefore one can’t write in it. I’m very disappointed - actually I hate using it because it’s such a struggle. I have other notebooks costing a fraction that are perfectly fine to use.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here, this is very unusual feedback. Please do feel free to contact us on support@papier.com and we will be happy to resolve this issue for you. Best wishes, Alicia

Posted 4 years ago

“I think I should stop using Papier (a German word) as you don't post the EU.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here! Due to ongoing uncertainties surrounding Brexit, we are not currently able to ship to the EU. If this changes we will be sure to email our customers signed up to our emails to notify them of this. Do let us know if you have any further queries! Best wishes, Alicia

Posted 4 years ago

“Was sent a voucher code and wanted to order however the voucher code does not work at all”

Helpful Report

Posted 4 years ago

Hi there, I am sorry to hear this! If you can contact us on support@papier.com and confirm the code, we can look into this further for you, no problem! Alicia :)

Posted 4 years ago

“My planner came damaged. When I open the first page it looks ripped on the binding. For $40, very disappointing. Beautiful writing on outside minus the wrinkle in the book binding. Fast delivery.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“I received a delivery of letterheads and cards with my new address earlier this year and I have sent a complaint to customer support on three occasions. each time I have received an email back to say I would be contacted within 8 hours but have heard absolutely nothing each time and this has been over four months now. The letterheads have my address at the top but someone else's at the bottom so are completely unusable.”

Helpful Report

Posted 4 years ago

Hi there Andree, I am sorry to hear you have had this trouble! I can see my colleague Ellen replied to your email on 27th June with a link to the product in question. I am so sorry to hear you did not receive this. I would check your junk/spam folder and if this has not been received, do let us know and we can resend this for you, no problem! Best wishes, Alicia

Posted 4 years ago

“Orders a photo book for Father’s Day. The book arrived empty without any images printed that I chose. They sent me a new one which never arrived! When they finally re sent it the book was still faulty and had no images in still!.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for the trouble here! This is most unusual indeed! I can only assume this may have had something to do with the internet outage which occurred the week of father's day. If you can please email us on support@papier.com, we can get the order re-submitted with the images within the book for you. Apologies again! Alicia :)

Posted 4 years ago

“My order was supposed to arrive on Friday in time for Father’s Day today and it hasn’t. I should have just gone to a local printer and guaranteed that I have it today.”

Helpful Report

Posted 4 years ago

I am so sorry to hear this did not arrive within the ETA provided, this is most disappointing. Please do email us on support@papier.com and we can look into a resolution for you, no problem! Best wishes, Alicia

Posted 4 years ago

“I purchased two journals for a client who has memory issues to help her mental health and organising. The didnt come. Papier said they would reprint them. They didnt come.”

Helpful Report

Posted 4 years ago

Hi there, I am so sorry for the trouble caused here, this is very unusual indeed! Please do get back in touch with our CS team and we will be happy to assist you further in your query! Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,212 reviews