I have loved Papier for a long time, which is why we ordered our daughter's wedding invitations from them. My daughter purchased the invitations from the Papier UK website. When I was checking our bank account, I noticed that we were charged double for a single order. Since we live in the U.S., I spoke to someone via live chat to explain what happened. I provided my order number to the customer service representative who told me that there was only one charge on their end, even though I explained that our credit card account had been charged twice. He then told me I needed to provide "evidence" that my credit card was charged twice. I did as he asked and he miraculously was then able to see where they charged my account twice. The representative then told me that we would receive a refund for the duplicate charge but when I checked my account, it showed the pending refund but not for the full amount that they charged. This was their screw up, not mine and somehow, for some reason, I'm not getting the full refund. I will never order from this company again. This entire experience left me feeling like I was being scammed by Papier UK.