Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,169 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order and I have emailed your company and messaged on Facebook and have had no reply!!!! The book was for my baby sons first Christmas. We are bitterly disappointed with this and the fact there has been zero response to my emails etc!!!!”

Helpful Report

Posted 7 years ago

Hi Chloe - I'm so sorry that no one has got back to you. Unfortunately, nothing had come through to our inbox. This may be because the email was sent in response to an automatic email, which doesn't come through to us. Had we known this hadn't arrived, we would have been able to send a replacement sooner, but I can see that now someone has been in touch via email to resolve this for you.

Posted 7 years ago

“Bought a personalised book as a Christmas present for my nephews first Christmas in early November - in January it still hasn’t arrived.”

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Posted 7 years ago

“My best friend never received the card.”

Helpful Report

Posted 7 years ago

“Ordered a Christmas present before the delivery deadline day still haven't received it. Poor delivery and poor customer service wouldn't recommend 😠”

Helpful Report

Posted 7 years ago

“I knew diary was softback, but disappointed in item and underestimated gsm. Feels what it is - Cheap and cheerful - item needs a more substantial cover. Hardback A5 Diaries are available for less than £5 on the high street - will buy there in future. Papier "Customisation" not worth >£15. Sorry - but will not be recommending”

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Posted 7 years ago

“I have not received my product”

Helpful Report

Posted 8 years ago

We're so sorry to hear your order hasn't been safely delivered! We have sent you an email to help you out with this.

Posted 8 years ago

We're so sorry to hear that your order was not safely received Natasha - we have already emailed you to help you out further with this.

Posted 8 years ago

“It came the day after it was supposed to, kind of pointless when it's a birthday card! And it had a little rip and mark on the front I was very upset”

Helpful Report

Posted 8 years ago

Oh no Mica, we're really sorry to hear this. We'll be in touch via email to help you out further with this.

Posted 8 years ago

We're so sorry to hear this Mica, and have got in touch via email to help you out further

Posted 8 years ago

“Editing tool is completely unreliable. Once we chose cards and size, colour and type of font and entered our own text we were not able to go to next step (choosing envelope) without whole text on the card being reset to default (our text erased), we tried saving design, after opening it, yet again it was coming up with default text. Wasted quite a lot of time trying to resolve this problem, even used two different computers, and internet browsers, still the same problem. I suppose, maybe you website needs looking into? Shame...”

Helpful Report

Posted 8 years ago

Hi Paul. Thanks very much for taking the time to share this with us - we're really sorry to hear you had such trouble with the editing tool. We'll certainly be looking into what browsers might have caused this trouble to ensure that that is rectified.

Posted 8 years ago

“Bad communication.”

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Posted 8 years ago

“The recipient did not ever receive the card”

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Posted 8 years ago

“Firstly, the online design tool does not accurately represent what can be printed; emoji are permitted but they print as errors. Then the follow up team exhibited a level of thoughtless idiocy which resulted in corrected cards not being sent in time for Valentine's Day. My subsequent complaint has also been ignored. 100% crap from start to finish.”

Helpful Report

Posted 8 years ago

We're very sorry for the trouble you experienced with the emojis you added to a card Ingrid - this is something we're working on rectifying as a priority. Your email was already replied to, and a refund arranged for you.

Posted 8 years ago

“The item was delivered 10 days late. It was not dispatched until much after the date I wanted, meaning the card was completely out of date and the recipient thought I hadn't sent a card. Very embarrassing.”

Helpful Report

Posted 8 years ago

“The wedding card that I made for my friend never arrived to her address in New Zealand. I'm very disappointed with what I thought was a trusted and professional service.”

Helpful Report

Posted 8 years ago

I'm really sorry to hear the card didn't reach your friend in the international post Sarah - I can see it left our printers with Royal Mail the day after you placed the order. We'll be in touch to arrange a refund for you.

Posted 8 years ago

“Xmas cards promised by a certain date. I rushed and paid a fortune to get the cards done since they could do them in time only to have them not arrive and the company not even apologise but just offer me a refund. Won't be using them ever again. I think they must be a small outfit that is unable to meet customer requirements that are other than the simplest. Huge disappointment.”

Helpful Report

Posted 8 years ago

Hi Sarah - we were sorry a small delay threatened the on time delivery of these last minute custom cards for you, but we were very happy to be able to resolve this for you in time for you going away for Christmas, and glad that you loved the cards too!

Posted 8 years ago

“Really terrible print quality. Such a shame as I loved the look of the product just not the print quality!”

Helpful Report

Posted 8 years ago

Hi Alexandra, Very sorry to hear you were disappointed by the quality of your sample - it's unusual to get feedback like this so would be great to know whether it was faded or anything so we can establish what went wrong. If you'd like to email support@papier.com someone can help - we'll also arrange a refund for you. Thanks!

Posted 8 years ago

Papier is rated 4.6 based on 17,169 reviews