Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver. Paid £5 for Guaranteed delivery 2 days before my wife’s 40th birthday. A montage of our 3 yr old sons life to date. Failed to deliver and only when I chased why it hadn’t arrived I was told it would be delivered 3 days after her birthday! They didn’t even contact me. Wonderful. Won’t be using Papier again. If using them I recommend factoring in a week for them to actually get the item to you if it is for a birthday or event. Steve”

Helpful Report

Posted 6 years ago

“I made an order for a beautiful personalised diary 10 January 2019. After 26 emails I finally recieved my diary today 3 May!!! The diary is beautiful, but the postal service they use is appalling!!!! As I urgently needed a diary I have since purchased another one when I realised I was not going to receive my diary ( I not sure if I ever receive a refund after I repeatedly said my diary was not delivered). Perhaps if I order a diary now for next year it may come in time for me to use it. Poor show Papier!!!! Denise O’Reilly”

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Posted 6 years ago

“Received my order today and truly underwhelmed. Nice design but really lacklustre quality. Not worth the money.”

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Posted 6 years ago

“The design is fantastic The paper quality is really poor I expected much more for a twenty pound notebook I will not be purchasing anything again Meg”

Helpful Report

Posted 6 years ago

“I will never order off this company again. I put my order in on Monday for 2 sets of personalised cards- I maid it really clear that it was for a birthday and a mothers day gift for this weekend. DPD delivered it to a completely different address- Papier have no idea where my order is. A complete mess up and I am so upset about it.”

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Posted 6 years ago

“do not use this website!! i has tried for a whole week to get a technical issue on THERE side sorted only to be put through to a call centre in India who were supposed to ring me back but never did. I eventually got through and was told the problem lies with me wanting to upload photos from my phone!!! Are you joking!! Why give the option if you know the technical side doesnt work! i have made books for gifts before all using photos uploaded from my phone and these have been fab. Do yourself a favour and use a repuitable site that actually works...the discount code offered would never make me think about using them again.”

Helpful Report

Posted 6 years ago

Hi there, we are so sorry for the trouble you have faced regarding your order! As a small business, based in London, you may have been ringing the wrong number for our office. Please feel free to ring us on 020 7770 6477 or email us at support@papier.com and one of our agents will help you resolve the issue here.

Posted 6 years ago

“Trying several times to get in touch with the company about several font issues. Still no response, other than a generic answer to say everything is fine?!! Poor service.”

Helpful Report

Posted 6 years ago

“I ordered a photo book and now realise there is a reason they are 40% off always. The print quality is TERRIBLE. I would compare it to that of an old office printer or even photos you see in the evening tabloids. I added a couple extra pages so my cost was upwards of 90£. I don't even think I will keep the book and will seek another photo book site to remake this. So disappointing.”

Helpful Report

Posted 6 years ago

Hi there - we are so sorry to hear you are not 100% happy with your order. Please do contact our customer support team on support@papier.com and one of our agents will help you!

Posted 6 years ago

“Order came late, damaged, and without the protective box I paid for. Now this is the third time I’ve tried to post a review, only to get an error message. Maybe that’s how they’ve maintained their good reviews. Don’t let the bad ones post.”

Helpful Report

Posted 6 years ago

Very sorry to hear you are not happy with your order from us. Please do contact our customer support team on support@papier.com and one of our team will be happy to help you.

Posted 6 years ago

“Unfortunatly I first read all this review only after getting my wedding book. I ordered the wedding book by Papier because of very nice design but I am really disappointed about the printing quality of the book. It looks like printed with the regular (home) printer on the regular paper. All my high resolution photos look like made with old mobile phone. Totally different from online-project. Anyway I will order a new wedding book somewhere else.”

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Posted 6 years ago

“My order was canceled, due to items being out of stock 😞”

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Posted 6 years ago

“Disappointed! The photo came out really dark on the baby cards I had ordered and the contrast is really poor. Everything looked fine on my on-screen design though. The lettering also came out lighter than expected. Given how expensive these cards are I was expecting something nicer and more faithful to the on-screen version I had designed!”

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Posted 6 years ago

“ordered my free sample still not arrived”

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Posted 6 years ago

“Have ordered 2 notebooks and paid for fast track delivered which have both been days late”

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Posted 6 years ago

“Very disappointed with the diary, very poor quality just feels like an ordinary diary, only nice thing about it is that it can be personalised- but the downfall with that is that it can't be refunded :( not good value for money at all, I will be purchasing a rifle paper diary again, as they have better quality and much more attention to detail then Papier diary's, really just the same as sainsbury's which I could have bought for £3 instead... which is almost as much as I paid for just the delivery charge, feel ripped off!”

Helpful Report

Posted 6 years ago

Hi there, I am sorry to hear that you are not 100% happy with your diary purchased from us! You are welcome to email us at support@papier.com and one of our agents will discuss this with you and find a resolution :)

Posted 6 years ago

“I found the quality of these books very poor. My photos came out dark and blurry when the originals were bright and nice quality. I wouldn't use them again.”

Helpful Report

Posted 6 years ago

“Ordered from Papier before Christmas and it came a whole week after the delivery date I was originally given. When I asked where my order was they said it was a busy time during the festive period which is understandable. I’ve now ordered from them a second time and my order is nowhere to be seen. This time I even paid the extra for the tracked delivery. Seems they have trouble delivering their items on time. The products are nice but not nice enough to want to go through the hassle of trying to actually receive your parcel.”

Helpful Report

Posted 6 years ago

Hi Megan, thank you very much for your review - I'm so sorry to hear you've had trouble with orders arriving late. If you haven't already, please get in touch with our support team at support@papier.com and they will be able to help you track your parcel and make sure it reaches you safely, as well as arrange compensation if this has not arrived on the next day after dispatch.

Posted 6 years ago

“planner (diary) USA binding is falling apart, you can open it without causing more damage, extremely disappointing CHEAP IN COMPARISON TO UK PRODUCT”

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Posted 6 years ago

Hi there - oh no! This is very unusual feedback and it certainly sounds like this planner is not up to our usual standards. Our customer service team will be able to arrange a speedy replacement for you if you can get in touch via support@papier.com :)

Posted 6 years ago

“Nothing working on this website”

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Posted 6 years ago

Hi there, So sorry to hear you have had some website trouble! If you would like one of our agents to speak with you about this issue, please email us at support@papier.com :)

Posted 6 years ago

“The writing is so small and unclear that you cannot proof read your invitations. Even in the preview of the invitation you can barely see what you have written. I had to keep enlarging and resizing every time I wanted to edit something on the info card.”

Helpful Report

Posted 6 years ago

Hi there! I'm sorry to hear you're having trouble seeing your invitations - do contact our customer service team at support@papier.com and they will be able to help you out and ensure your formatting is perfect :)

Posted 6 years ago

Papier is rated 4.6 based on 17,168 reviews