Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,169 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 26th Dec - estimated arrival date was 1st - 2nd Jan. Contacted Papier when it did not arrive at expected time, only to be told it had not even been dispatched yet! Paid an additional £2.50 for express delivery (even though this should not have been charged to me!) STILL HAVE NOT RECIEVED MY ORDER!”

Helpful Report

Posted 6 years ago

Hi Nishma, I'm so sorry to hear your order didn't arrive in time. I can see that one of our team has since helped you out with this.

Posted 6 years ago

“Wanted to send special personalised Christmas cards so I used the app to order and the cards arrived with no text. When I contacted Customer service they were slow to respond, when they did they implied it was my fault and perhaps I had forgotten to write any text! Luckily, the online account can show I had put the text in. Be very careful using the app as clearly there is a glitch.”

Helpful Report

Posted 6 years ago

“Ordered Wednesday as “tracked delivery” guaranteed before Xmas. No email response, office not open today, live chat offline!!! Suspect i will be a disappointed customer. I hate companies with no business ethics”

Helpful Report

Posted 6 years ago

“Despite promising delivery between 21-24 Dec, Papier now say my order won't arrive until after Christmas. Despite them promising a pre-Christmas delivery, they won't even spend £2.50 to upgrade the shipping to express delivery to keep that promise - or even give me the option to! It's also impossible to get in contact with them quickly, the phone line automatically cuts you off because it's permanently engaged and they "aim to respond to your email in 36-48 hours".”

Helpful Report

Posted 6 years ago

Hi Duncan, Thanks for your message! Apologies for any confusion caused - I can see that your order did still arrive in time for Christmas - the notice regarding orders NOT arriving for Christmas was just for customers who ordered too late :)

Posted 6 years ago

“Despite placing my order 9 days ago I have still not received it. I have tried to contact the email support team but had no response and I have also called the helpline number which is predominantly engaged. The Livechat support is advertised as being staffed on Sundays, which is untrue. I am STILL waiting and cannot communicate with any member of staff. All the items I have ordered are Christmas presents. I am not impressed and feel very disinclined to use Papier again.”

Helpful Report

Posted 6 years ago

“Appalling service - no contact regarding delay due to inadequate printing and broken machinery. Left in confusion and uncertain as to whether my product had been dispatched or was been delivered. Now left with a £20 personalised notebook that is too late to be gifted!! Very slow and disappointing customer service - was called the completely wrong name in response to my email. Definitely won't be buying or recommending in the future.”

Helpful Report

Posted 6 years ago

“The whole ordering and delivery experience was fantastic. The diary however was so disappointing. I am almost too embarrassed to gift it at almost $40 plus postage it appears like a diary worth about $10. The idea is great. Production totally overpriced. Never again.”

Helpful Report

Posted 6 years ago

“Have used these twice, first order came nicely wrapped in tissue and a box to avoid damage, the second came with spelling mistakes and in envelopes, so half the invited were frayed or bent. Not impressed at all. Will not use again.”

Helpful Report

Posted 6 years ago

“arrived with no personalised sign with a massive blank space, Have ordered due to a bloggers recommendation. But massive disappointment is the customer service - level is poor, no one was actually to help me unless I contacted them directly The replacement I haven't receive yet - but if you will request another colour - be ready to pay 50% of the price for your replacement. Wouldn't recommend”

Helpful Report

Posted 6 years ago

“I ordered a personalised sketchbook for my daughter which has just arrived. For the price of £10.99 I feel this is terrible value for money, it is worth £2 at the most. Complete rip off, would never use your company again or recommend you to anyone.”

Helpful Report

Posted 6 years ago

“Extremely unimpressed with the quality of the photo albums. I decided to make a wedding photo album with our professional photos, so I wanted excellent quality, which is what i would have expected from Papier. Sadly I received a photo album that had thin pages, the hard covers with flimsy and you could see the glue on the inside. The print quality is dark & blurry. I feel that I have purchased my wedding album on recycled card or paper. Really unhappy with the amount of money that I paid. I've contacted for a full refund. Hoping for a fast response. Thanks,”

Helpful Report

Posted 6 years ago

“BE AWARE! If you wish to use Papier be very aware of your print deadlines. What was initially said would take 5-7 working days turned in to 12 working days... For the delay in service, and numerous emails to try and work out what was going on, I was offered a kind offer of re-imbursed postage, however... this fee is free if your spend is over £45.00 and I spent significantly more than £45.00. I will not be recommending Papier to friends or family.”

Helpful Report

Posted 7 years ago

“My card was never delivered to the recipient. It has been over a year since I ordered it.”

Helpful Report

Posted 7 years ago

“Very disappointing service in many ways - mainly that i have not received the personalized book i paid for! It was a special 1st birthday gift for my god daughter I had no gift to give her on her birthday because Papier either never sent it or sent it to the wrong address. No response to my emails, no communication, no tracking details, no answer to phone calls. One very delayed response received yesterday saying - sorry, we will resend - not good enough. Very poor service, would not recommend at all.”

Helpful Report

Posted 7 years ago

Hi Marie, I'm sorry for the confusion and disappointment with this order - unfortunately we had not received any phone calls or emails from you prior to the review you left, which we responded to within a few hours of the review being sent by yourself. Had we received any emails or calls from you prior to this, we would of course have helped out. With any parcel ordered with standard postage, there is no tracking number supplied - this would only be supplied if you were to place an order with tracked postage. I can see that one of the team is already helping you out with your missing parcel, which we must sadly presume has been lost in the international post since leaving us, Do let us know if you have any other questions at all, Best Wishes, Rachel Head of Customer Experience, Papier.

Posted 7 years ago

“I never received the goods!”

Helpful Report

Posted 7 years ago

Hello Danielle - we're very sorry that this didn't reach you in time. I can see that one of our agent's have now been in touch in to resolve this matter.

Posted 7 years ago

“When shipped, the wrong address was put on my tracking number, so I couldn't track it at all. Because of that I missed the delivery, and the invitations went back to Sydney. Go with another company at all costs. I used this company because I thought it would be easy and fuss-free, delivered to my door. Because of this company, my WEDDING cards went out late.”

Helpful Report

Posted 7 years ago

“My first 2 family didn’t receive their cards”

Helpful Report

Posted 7 years ago

Hello Gorb - we're so very sorry that this didn't reach you in time. I can see that one of our agent's has since been in touch in response to your email to resolve this matter.

Posted 7 years ago

“Did not receive my order even though I have paid for it. Money was taken from my account.”

Helpful Report

Posted 7 years ago

Hi Roxanne - we're so very sorry that this didn't reach you yet. I can see that one of our agent's has since been in touch in response to your email to resolve this matter.

Posted 7 years ago

“I ordered a personalised book for my daughter on the 4 November 2017 to get it in time for Christmas. it is now the 10 January 2018, and i have still not yet received the book as yet. Sorely disappointed.”

Helpful Report

Posted 7 years ago

Hi Cindy - we're so very sorry that this didn't reach you in time for Christmas. I can see that one of our agent's has since been in touch in response to your email to resolve this matter.

Posted 7 years ago

“I have not received my order yet Sent you an email before Christmas and no response So my grandson miss out on his birthday present I am not happy & your company has taken the money out of my account”

Helpful Report

Posted 7 years ago

Hi Jenny - I'm so sorry that this didn't reach you on time. I can see that one of our agent's has since been in touch to resolve this for you.

Posted 7 years ago

Papier is rated 4.6 based on 17,169 reviews