Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,160 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer for over five years now and have historically been satisfied with the products and service at Papier. However, I have now placed two orders in the past six months that never arrived to me. I’ve been disappointed by the lack of customer service and the hassle of trying to get a refund for the items I never received. I’m afraid I would not recommend this site or company after my experience.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're sorry to hear your order has been delayed! I can see Sian from our customer service team is resolving this for you but let us know if you have any further questions! Papier Customer Service Team

Posted 1 year ago

“Can’t write a review until I receive the product that was ordered on 01/15/2024 and as of 02/04/2024 it still has not arrived - o as of right now their shipping time is not reliable on their promise”

Helpful Report

Posted 1 year ago

Hi Tommie, we're sorry to hear your order hasn't reached you! I've sent over an email so we can locate the order for you and deliver it safely. Papier Customer Service Team

Posted 1 year ago

“Papier repeatedly gave me a reason to find a new brand of planner, so, I did.”

Helpful Report

Posted 1 year ago

We're so sorry to hear you were unhappy with your planner! If you send over an email to support@papier.com we'll be happy to help resolve this for you! Papier Customer Service

Posted 1 year ago

“First time i had ever ordered from Papier. I placed and paid for my order and 5 days later was told item was out of stock and i was refunded”

Helpful Report

Posted 1 year ago

We're so sorry to hear you were affected by us being out of stock of your item Lisa! Thank you for leaving your feedback. Papier Customer Service Team

Posted 1 year ago

“Hello my name is Holly and I have purchased 4 planners here in which all have been bad quality but very cute. Needless to say the past two experiences have made it so I will not be returning. My third planner fell apart so I reordered a new one anticipating that it would be for the current year as a normal person does. There was no clear indication that the planner was for 2023 and that information was hidden and deceiving. Contacted the team, offered no refund but store credit for a planner that I don’t want. Also tried to submit photos of the both of the faulty planners and it wouldn’t let me😭”

Helpful Report

Posted 1 year ago

Hi Holly, we're sorry to hear about this! We would never expect you to spend money on a new planner if our original one is not up to our usual quality- instead we would be happy to replace it for you! I'm afraid our 2024-25 academic planners have not yet launched but I can see Melissa has added credit to your account so you can order one when they launch in Spring! Papier Customer Service

Posted 1 year ago

“Super disappointed that the journal I spent $40 on is actually pink instead of the cream shown in the photos... And the website did not post a written description, so the only way to know is to spend a good chunk of money on it first. No returns since this was personalized (un-personalized version for this design doesn't exist, so that was my only option). This will be my first and last order from Papier.”

Helpful Report

Posted 1 year ago

We're so sorry to see your order arrived incorrectly! Of course we are happy to replace incorrect or damaged items, please send a picture across to support@papier.com and we'll be able to resolve this for you! Papier Customer Service Team

Posted 1 year ago

“Stationery expensive and the envelopes are very poor quality and do not match. My journal/recipe book bundle is misprinted. The company is quick to explain their reasons for not making it right and leave a bad feeling for customer service. After having to email multiple photos to “ prove” my point- they still would not refund my dissatisfaction over the stationery. They credited the error of the misprinted journal but it took 4 different tries and different employees. Very disappointed in the company and will not be doing any further business.”

Helpful Report

Posted 1 year ago

Our sincerest apologies for the initial misunderstanding here! I can see Melissa has now replaced the lined notebook for you that was missing from your original order. If we can help any further please do let us know on support@papier.com. Papier Customer Service

Posted 1 year ago

“Really bad quality, so disappointed after seeing all the good reviews. Paper is really thin so you can see the ink through the pages, my diary arrived and the first 50 pages were all stuck together and many of them ripped as I tried to separate them. Unfortunately I won't be buying again. Last year I bought a yearly agenda from Paperchase that was better quality...”

Helpful Report

Posted 1 year ago

We're so sorry to hear this Elizabeth, it's not up to our usual standards at all! Please send over a photo of the stuck together pages to support@papier.com and we'll sort this out for you. Papier Customer Service

Posted 1 year ago

“Decided to try Papier because my go-to planner company has gotten to expensive. Unfortunately Papier was a let down. - the layout of the joy hardcover planner is so odd. Has me flipping through the whole planner to write stuff down for one month - the paper is way to thin, you can only write with a ball point pen for it to not bleed through. Even then you can still see the printed front on the page through the following page - the only element of this planner that I liked was that I was able to customize the cover I won't be purchasing again, I even tried to return it but given the customization I wasn't able to.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“I’ve ordered my diary from Papier for the last 4 years. My order was late due to their supplier issue - these things happen and I was assured it would be sent to me 2 days later. I then did not receive it- emailed support and then was notified it had been dispatched after I sent the last email. I was then informed that my parcel was being sent back to Papier. I am moving to Singapore and asked if they could send it to Singapore. I was asked to cover the cost of this which I felt was unfair ( more than double the cost of uk shipping) as the failure of the order to arrive on time was due to the company. Overall poor service and would not recommended in case you run into an issue.”

Helpful Report

Posted 1 year ago

We're sorry to hear that Priyanka! Thank you for sharing your feedback with us. Papier Customer Service Team

Posted 1 year ago

“The new layout for the 2024 Planners is so disappointing. I'm in law school with multiple assignments/meetings/events every day during the week. With the old design, I had room to write them all down. Now, the area for each day is so much smaller, and I can't fit all that I need to have done. Meanwhile, half a page is wasted with empty space for the weekends. I have been using Papier for years, and I probably shouldn't be this upset about a planner, but it's just lame when you find a product you love and rely on and then it's changed for the worse. PLEASE GO BACK TO THE OLD LAYOUT. I beg you, for my sanity.”

Helpful Report

Posted 1 year ago

We're sorry to hear you don't like the layout! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, asking for the inclusion of key dates to allow them to better plan and organise their weeks and months. We also made small formatting tweaks to give the planner a cleaner and less cluttered look. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Papier Customer Service Team

Posted 1 year ago

“I had my shipment fufilled by FedEx instead of USPS. I paid extra for expedited shipping only to have it be sitting at the my local FedEx for 1 entire week. When I call FedEx, they are blaming Papier and vice versa. The shipment has been an entire nightmare and I'd like to have my shipping refunded because FedEx can't do that.”

Helpful Report

Posted 1 year ago

Hi Rita, we're so sorry to hear that! I can see Alicia has resolved this for you but just let us know if you have any further question! Papier Customer Service Team

Posted 1 year ago

“My book was a gift. It came in the wrong color with no gift card or note as to who gifted it to me. I contacted Papier only for them to tell me for security reasons they can’t tell me who sent it. It was their error in the first place. I now had to ask several relatives if they sent me, my gifted book. Very embarrassing! Papier did nothing about the wrong color book sent. Think twice about using this company.”

Helpful Report

Posted 1 year ago

We're sorry to hear this! We're not able to share personal information for our customers but if you can send over the order number from the packaging to support@papier.com we can ask them to contact you directly! We can also check the color of the original order and replace it for you. Papier Customer Sevice Team

Posted 1 year ago

“I ordered a 2024 planner at the end of December, and have yet to recieve it,WEEKS LATER, in mid-January. Tracking is unavailable; the year is passing by rapidly, and I have NO PLANNER, thus making my review impossible.”

Helpful Report

Posted 1 year ago

Hi Emily, we're sorry to hear that, it looks like your order is still in transit! I've sent over an email with more detailed information for you. Papier Customer Service Team

Posted 1 year ago

“I would give zero stars if that was an option. Papier messed up my order which delayed us in getting our wedding invites out. It took them 3 days to come up with a resolution for what was a design issue on their end (the website image/proof I depicted something different than how it was designed/printed). They credited back what I had originally paid for the item, however, that did not cover the full cost of the product total for the redo (perhaps there was a discount when I ordered it). They were not able to redo it- I had to spend more of my time recreating the same item. THEN, they did not include a credit for expedited shipping - which I had originally paid for. So I now end up paying $45 more for my order due to their mistake, spending hours dealing with their unfortunate customer service team, and now feeling extremely unsettled by the fact that I wanted all of my wedding paper products to match and not trusting Papier to deliver. They did not offer a discount or any further credit for their mistake. I would not trust them when they say happiness guarantee. Please see the image of the proof and what I received below. The flower was designed to be in the middle of the invite, but their website showed it as depicted in the proof.”

Helpful Report

Posted 1 year ago

Hi Bryn, we're so sorry to hear about your experience. It looks like in our most recent correspondence Angela rectified the amount of credit so it now covers the full order, our apologies for the miscommunication! Papier Customer Service Team

Posted 1 year ago

“I really wanted to love Papier. But the planner I ordered is flimsy and the paper is see through. I can see the ink through the other side of the paper as well as the pen marks from me writing on my schedule. The color of the pages is also an off white color so if you make a mistake, you can white it out or it looks messy. It looks really pretty till you touch it and find out it’s really low quality.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“My order should have arrived days ago and I have found out by a bot that it hasn't even been dispatched. I am now going to be nearly a whole month behind on a 2024 diary that may take another week or more to get here, because I can't get in contact with anyone to see what has happened to my order. Gutted after a rare treat for myself.”

Helpful Report

Posted 1 year ago

We're sorry to hear about the delay! Please send over your order number to support@papier.com and we'll get back to you ASAP! Papier Customer Service

Posted 1 year ago

“Placed an order at the start of Jan, didn't expect it to turn up for a few days. Sometime later I got in touch to find out what was going on, no response. Tried using the online chat, it said no operators available but it would create a ticket for me and send a confirmation. Didn't receive anything, got in touch again, repeat. Trumped up print on demand shop pretending to be French, bit of a joke really. These guys are just resellers, they don't produce anything themselves. It's an exercise in branding, buy elsewhere.”

Helpful Report

Posted 1 year ago

Hi there, we're so sorry to hear that Josh's message to you today didn't reach you! Your order is currently in production and you'll receive an email as soon as it ships with your tracking number so you can keep an eye on it! All of our personalised products are printed on demand by specialised printers which is why there is some production time for each order :) Papier Customer Service Team

Posted 1 year ago

“I'm so disappointed. Firstly my order took ages to arrive and only did eventually arrive after having to chase it up. Anyway my diary finally did arrive yesterday and I'm so disappointed with the quality, the paper is so thin you can see the writing quite clearly through the other side! What an absolute waste of almost £30. I treat myself every year to a lovely diary/planner this was my first and last Papier one.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 1 year ago

“Still not received and unable to communicate with anyone”

Helpful Report

Posted 1 year ago

We're sorry to hear that, we've sent you over an email to update you on the whereabouts of your order! Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,160 reviews