I ordered two framed prints as Christmas presents which were ordered well in advance. They arrived mid-December and both were damaged (cracked glass and damaged frame). I contacted customer services and while they were helpful, they offered me either a 20% refund (ridiculous!) or a replacement. I asked for a replacement and was assured they would arrive on 21st December so that I had them before Christmas. They still have not arrived (6th January) and the tracking link they sent me doesn’t go anywhere. I’m very disappointed with the quality of the product and the service.